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BenQ PL460 Installation Handbook

Digital signage/ifp
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Summary of Contents for BenQ PL460

  • Page 1 Digital Signage/IFP Installation Handbook...

  • Page 2: Copyright

    Copyright Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation.

  • Page 3: Table Of Contents

    Precautions ..............................20 Notes on moving the display ......................... 20 Installing ..............................20 Installing edge finishing kit: PL460/PH460/PH550/PL550 ..............24 Making a daisy chain ..........................26 Different types of daisy chain ........................ 28 Operating Instructions of Edge Alignment Kit / Pin: PL490/PL552 ..........39 Tiling: PL490/PL552 ..........................
  • Page 4 Preventing afterimage burn-in ....................73 Appendix 1: installation checklists ..................74 Before installation............................ 74 After installation ............................75 Warranty information ..........................76 Appendix 2: basic troubleshooting checklists ..............77 Part I: customer feedback form (customer information and description of problem) ... 77 Part II: problem resolving attempt & troubleshooting ..............79 Pictures for reference ..........................84 9/18/17...

  • Page 5: Display Installation Guide

    Display installation guide To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have been completed.
  • Page 6 Always move the display by at least two (2) adults with both hands. 90° 90° Lay down the display gently and horizontally. When you want to place the display face down, prepare a flat and horizontal surface that is larger than the display and spread a thick protective sheet on it.

  • Page 7: Notes On Installing The Display

    When you want to upturn the display, stand the display vertically to make sure its weight spread evenly on the surface. • Check the shock label on the outside of the product carton. The shock indicator on the label will turn red if the display/package is improperly handled. Notes on installing the display Installation of this display should only be performed by two (2) qualified technicians.

  • Page 8: Notes On Using The Remote Control

    Notes on using the remote control Point and aim the top front of the remote control directly at the display’s remote control sensor window when you press the buttons. Do not let the remote control become wet or place it in humid environments (like bathrooms). When using the remote control, confirm there is no object between the remote control and the remote sensor of the product.

  • Page 9: Cable Extension Guide

    This guide provides additional information about how to extend VGA, HDMI and USB connections as required in the environment where you set up your BenQ digital signage and interactive flat panel displays. Refer to the instructions in this guide and the User Manual of your BenQ display to ensure stable and optimal performance.
  • Page 10 Extending the VGA connection using a VGA amplifier/repeater If you need to connect the display to a computer or other VGA source devices over a long distance (over 3 meters), a VGA signal amplifier must be used to boost the signal and prevent potential display quality problems like interference and ghosting.
  • Page 11 Extending the HDMI connection using an HDMI amplifier/repeater Although there is not an official limit on HDMI cable length (as it mainly depends on the quality of the HDMI cable), in order to prevent potential display quality problems like interference and ghosting, if you need to connect the display to a computer or an A/V device (such as a DVD or Blu-ray player) over 5 meters, deployment of an HDMI signal amplifier is highly recommended.
  • Page 12 Connecting faceplate 1. Connect the mini-B plug of the supplied USB cable to the USB Mini-B port on the display, and the type-A plug of the cable to the USB port on the faceplate. 2. Connect the computer to the faceplate using a suitable USB cable. Display USB port USB cable...
  • Page 13 Extending USB connection Extending USB connection using an active (powered) USB extension cable You can use a commercially available active (powered) USB extension cable on the market to extend the length of USB connection. The active USB extension cable helps boost the USB signal as well as provides sufficient bus power for the connected USB device.
  • Page 14 3. Connect the converter to a computer using a suitable USB cable. Display USB port USB-CAT converter USB cable Category 5/5e/6 USB cable network cable Computer • Refer to the User Manual of your display for the location of USB port. •...
  • Page 15 3. Connect the computer to the faceplate using a suitable USB cable. Display USB port Active USB extension cable USB cable Faceplate Computer USB cable • Refer to the User Manual of your display for the location of USB port. •...
  • Page 16 4. Connect the computer to the faceplate using a suitable USB cable. Display USB port USB-CAT converter USB cable Category 5/5e/6 USB cable network cable Faceplate Computer USB cable • Refer to the documentation of the active USB-CAT converter for the maximum length of the Category 5/5e/6 network cable.
  • Page 17 Additional information Your LCD display provides USB 2.0 ports for connecting to various devices including computers, flash drives and wireless LAN adapters. This section provides basic information about the USB 2.0 interface and serves as a reference for the deployment of your USB connections.
  • Page 18 Term Description/explanation Upstream The direction of data transmission from a USB function to a host or hub. Downstream The direction of data transmission from a USB host or hub to a function. A USB device that provides upstream connection (port) to a host and downstream connections (ports) to multiple functions.
  • Page 19 Prohibited cable assemblies Some cable assemblies are prohibited in the USB specifications and are not recommended as they may not work in all instances. For example, passive extension cable assembly: a cable that has a Type-A plug on one end and a Type-A receptacle on the other, or a Type-B plug on one end and a Type-B receptacle on the other.

  • Page 20: Video Wall Installation Guide

    Video wall installation guide To ensure safety, please read this manual carefully before installation and follow the instructions herein. Store this installation guide in a secure place for future reference. At the end of this Installation Handbook are installation checklists that help you to ensure the necessary steps have been completed.
  • Page 21 4. Start your video wall from the bottom left or bottom right. Finish one row and then move up to finish the next row. Once a display has been installed, check the horizontal and vertical level immediately using a professional measuring tool. Landscape mode Portrait mode Rotate each display 90 degrees clockwise to...
  • Page 22 ≥ 0.5 mm Actual bezel-to-bezel dimensions may exceed the listed minimum values (5.4mm for PH460/PL460 and 3.5mm for PL550/PL490/PL552) due to different tiling methods. You are provided with gap inspection pads to ensure appropriate space between the cascaded displays during video wall installation.
  • Page 23 4. After the displays are mounted and 5. Insert the pad again and swipe the pad fastened, check if the space between each horizontally and vertically between the gap display is just enough for removing the gap to ensure it can move smoothly. Ignore inspection pad smoothly.

  • Page 24: Installing Edge Finishing Kit: Pl460/Ph460/Ph550/Pl550

    Installing edge finishing kit: PL460/PH460/PH550/PL550 Whether used as a standalone unit or as a part of a video wall, the edge finishing kit will transform your display into a most stylish and elegant display. Inside your edge finishing kit you will find the following components:...
  • Page 25 For a landscape video wall 1. Mount the cosmetic plates in their 2. On each corner, mount a corner enclosure respective places on the edge of your piece and fasten each one with 4 of the display, and screw in to place using the 5mm M3 screws.

  • Page 26: Making A Daisy Chain

    Setting the display position on page 30 for more information. 4. Set the ID number of each display for video wall management. See Setting the ID number of each display: PL460/PH460/PL550/PH550 on page 33 for more information. Video wall installation guide...
  • Page 27 6. Change the display settings to optimize video wall performance as suggested. See Optimizing the video wall performance and management: PL460/ PH460/PL550/PH550 on page 37 more information. Cable connections 1. Turn off all devices. 2. Connect the first display with the video source (e.g. computer).

  • Page 28: Different Types Of Daisy Chain

    (selected models only) Control of all displays by RS-232C cable. Page 35 RS-232 commands Use an appropriate RS-232C cable. Refer to the user manual or BenQ service for more information. Video wall installation guide...
  • Page 29 If connection of more than the maximum number is required, use appropriate signal splitters to ensure stable signal transmission, and you can loop up to 100 displays for PL460, PH460, PH550 and 225 displays for PL490, PL550, PL552, PL553, SL490, SL550.
  • Page 30 Setting the display position After all the displays are installed properly to a video wall, you need set the position of each display to determine how to display the input image. Without setting the display position, each display outputs the complete picture independently. Once the position is set, the video source (e.g.
  • Page 31 Setting the display position in landscape mode: PL460/PH460/PL550/PH550 If a landscape video wall has been installed, follow the procedures to set the display position. 1. Go to Screen > Display Wall > H. Monitors and V. Monitors on each display to set the total number of displays counted horizontally and vertically.
  • Page 32 Setting the display position in portrait mode If a video wall in portrait mode is desired, follow the procedures and refer to the matrix and examples for setup. 1. Rotate each display 90 degrees clockwise to install the video wall in portrait mode. 2.
  • Page 33 Setting the ID number of each display: PL460/PH460/PL550/PH550 Once you have installed the video wall, you need to set an ID number for each display to identify one among the multiple displays easily. This is helpful for video wall management, such as power management, OSD control, or color management.
  • Page 34 Managing the daisy chain: PL460/PH460/PL550/PH550 Once the displays have been daisy chained and the position and ID numbers have been set, you need to decide a way to control all displays centrally. The centralized management could be done by remote control, RS-232 commands, or LAN control.
  • Page 35 RS-232C cable • Use an appropriate RS-232C cable. Refer to the user manual or BenQ service for more information. • For PL490/PL552, choose the RS232 control form Card OPS or embedded RS232 in PD set. Management by LAN: PL460/PH460/PL550/PH550 1.
  • Page 36 4. Go to Setting > Control Setting each display. Select LAN. Refer to the user manual of the purchased model for the detailed settings and the operation of LAN control. RJ45 cable LAN switch or hub For PL490/PL552, there is no need to select LAN as it is automatically enabled once the device is conected. Video wall installation guide...
  • Page 37 5. Go to Screen > Display Wall > Power On Delay and set it to On. • You are provided with BenQ software to fully utilize the video wall management. Visit the BenQ local website for the software and the user manuals.
  • Page 38 Software Description x-rite, i1Display Color Meter Part Number: • PL460/PH460/PL550/PH550: EODIS3-OEM • PL490/PL552/SL490/SL550: EODIS3-DCOE Software Version: • PL490/PL552: v.P.1.0.1 • SL490/SL550: v.S.1.0.1 PL490/PL552/SL490/SL550 Video wall installation guide...

  • Page 39: Operating Instructions Of Edge Alignment Kit / Pin: Pl490/Pl552

    Operating Instructions of Edge Alignment Kit / Pin: PL490/PL552 Basic composition per set 1. Edge Alignment Kit-1: 1PCS 2. Edge Alignment Kit-2: 2PCS 3. Thumb Screw: 8PCS 4. Edge Alignment Pin: 2PCS Edge Alignment Kit-1 Edge Alignment Kit-2 Edge Alignment Pin Thumb Screw Video wall installation guide...
  • Page 40 Function of Edge Alignment Kit/Pin Keep adjacent Displace at the same plane and uniform gap. Without using edge alignment kit/pin. Installing Edge Alignment Kit • Before install edge alignment kit, displays must be mounted to video wall frame correctly. • Using “Thumb Screw” for easy installing. •...
  • Page 41 There are two loops of screw holes (outer & inner), depend on the design of each model. (Please check the user manual for using loop information) • Outer loop: Big screw holes for M6 screw. • Inner loop: Small screw holes for M4 screw.
  • Page 42 Installing Edge Alignment Pin • During mounting displays to video wall frame, using “Edge Alignment Pin” to secure the flatness of adjacent displays. • Don’t let edge alignment pin to touch the side surface of panel, panel will damage due to incorrect installation.

  • Page 43: Tiling: Pl490/Pl552

    Tiling: PL490/PL552 With this function you can create a single large-screen matrix (video wall) that consists of up to 225 sets of this display (up to 15-sets on the vertical and 15-sets on the horizontal sides). Term Description/explanation Enable Choose to On or Off the Tiling function. If On, the display will apply the settings in H monitors, V monitors, Position, and Frame comp.
  • Page 44 Setting the display position for special video wall layout If a special layout is requested, you will need an additional software and device (purchased separately) for advanced settings. Refer to the user manual of the purchased software for more information. Video wall installation guide...

  • Page 45: Special Signage Installation Guide

    Special signage installation guide D series Full HD 55-inch dual-side display This guide provides additional information about how to install D series Full HD 55-inch dual-side display. The dual-side display offers users access to information from both sides of the panel.
  • Page 46 Connecting HDMI cables and connectors Plug two HDMI cables into the cabinet, and ensure that all cable plugs are firmly fitted into the jacks.The main signal input source is HDMI 1. Make sure HDMI 1 is well connected before connecting HDMI 2. HDMI HDMI Front side...
  • Page 47 Connecting the cables If the display doesn’t work, unplug and re-plug the cables. Make sure the cables are plug-in HORIZONTALLY and COMPLETELY. Special signage installation guide...

  • Page 48: Mounting Installation

    Mounting installation For DH551F, three mounting options are available: Ceiling Mount on page U-Mount on page 53, and H-mount on page Ceiling Mount Tools needed Power drill Drill head Hammer Wrench 12mm Allen wrench 5mm/ Phillips Pencil Secure bracket to ceiling 1.
  • Page 49 4. Remove the flat head screws (M3xL8) (C) with a Phillips screwdriver before pulling open the plastic cover to the left and right. 5. Remove the spring washer and nut from the expansion screw and secure the bracket (A) to the ceiling. Places washers in sequence as shown below when securing the bracket to ceiling: Bracket (A)=>...
  • Page 50 3. Lead cables out of outlet at bottom of device box for cabling. 4. Secure the front cover of the device box (F) to the later with the included flat head screws (M3xL8) (C) by a Phillips screwdriver. Adjust cable length 1.

  • Page 51: Notice

    Secure panel display to the bracket 1. Secure panel display to the bracket. 2. Secure the bracket to the panel display with the included flat head screws (M4xL10) (D) by a Phillips screwdriver. Protect with spiral wraps Shield cables with spiral wraps. Notice 1.
  • Page 52 7. Don’t block the ventilation holes on the power box. It is prohibited to turn the ventilation hole of Power Box upside down. It is prohibited to place tilt. 8. Ensure the use of an approved power cord provided by BenQ at all times. If your power cord is missing, please contact your local service center.

  • Page 53: U-Mount

    U-Mount Tools needed Power drill Drill head Hammer Phillips screwdriver Pencil Pre-action: secure bracket to a wall 1. Please identify the type of the target wall: Concrete or wood. 2. Please drill holes of diameter 10mm and depth 55mm in concrete walls with power drill at locations you have marked earlier.
  • Page 54 Installation steps Step 1: Threading the cables through Pipe TOP and Frame 1. Shielding two power cables and also 2 HDMI cables 2. Threading the HDMI & Power cables through 2 Pipe TOPs (mark blue) 3. Threading the cables through the frame (mark orange) Step 2: Set-up the display for installation 1.
  • Page 55 Step 3: Connecting the Power cables & HDMI cable with double sided panel 1. Connecting the Power cables 2. Connecting the HDMI cables 3. Screwing the downside cover back Step 4: Fixing the double sided display with Frame 1. Putting the double sided display into the Frame 2.
  • Page 56 Step 5: Installing both Bracket L and Bracket corner on the frame at four corners 1. Installing Bracket L 2. Installing Bracket corner 3. Repeating the same actions at four corners Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2.

  • Page 57: H-Mount

    H-mount For tools needed, pre-action, and installation steps 1-5 of H-mount, please refer to U-Mount on page 53. For steps 6-7 of H-mount, please read the following. Step 6: Assemble Pipe TOP and Pipe BOT 1. Assemble Pipe TOP and Pipe BOT 2.

  • Page 58: Digital Signage Bh28X/38X

    Digital Signage BH28x/38x The bar type display panel is a long structured design panel. Designed with a slim form factor, the display panel can be used in small or large spaces to display everyday information. Installation notice • The default EDID of BH280/BH380 is 1920x358/1920x545. When the display is connected to the PCs or laptop, it is at its native resolution.

  • Page 59: Troubleshooting

    Troubleshooting Connections The input and output ports illustrated here are for your reference only. The availability and layout of all ports may vary by model. How to connect a DVD player to the display? You can use either Component or S-Video for connection. DVI-OUT HDMI-2 VGA OUT...
  • Page 60 How to connect a computer to the display? You can connect a computer to the display through D-Sub (VGA) / DVI / HDMI / VGA as desired. Analog signal DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN D-Sub (15-pin) cable Audio cable Computer Digital signal...
  • Page 61 How to connect to external speakers? While the display is turned off, connect external speakers to the SPEAKERS (R/L) jacks on the display via an appropriate audio cable. And then turn on the display. DVI-OUT HDMI-2 VGA OUT DVI-IN HDMI-1 VGA IN External speakers Troubleshooting...

  • Page 62: Picture / Video

    Try with another display resolution or another graphic card (GPU). Restore the display to the default factory settings. The main board could be Contact the BenQ authorized service partner for damaged. replacement. Screen interference is observed or noise is heard.
  • Page 63 The picture is distorted with strange patterns. Possible causes Possible solutions The video cable is not connected Make sure the video cable is connected firmly to the properly. display. The image format is not Check the specifications to verify the display’s supported supported by your display.
  • Page 64 The picture unstable, unfocused, or swimming. • Make sure the video cable is connected firmly to the display. • Go to Screen > Adjust Screen to focus and adjust the display. Try with Auto Adjustment first to adjust the settings automatically. If it does not help, you can make adjustment manually.

  • Page 65: Audio

    The display flickers when I launch or close a program. • The signal may not be stable. Check the cable connection or try with another video cable. • The panel backlight may be unstable. Contact the BenQ authorized service partner for replacement.

  • Page 66: Touch Function (Selected Models Only)

    The touch function is not Check the user manual for the supported operating supported by your OS. systems. Visit the BenQ local website for the appropriate driver The touch driver is not installed. files. The touch module needs to get enough power supply from your computer to work well.

  • Page 67: Osd Menu / Control Panel / Power Button

    /- on the control panel for 5 seconds.  The control panel (keypad) could Contact the BenQ authorized service partner for be damaged. replacement. Some of the OSD menu options are grayed out. When are those items available for setup? Available menu options may vary depending on the input sources, functions and settings.

  • Page 68: Led Indicators

    Possible solutions Power cord is not connected Re-connect the power cord. properly. The control panel could be Contact the BenQ authorized service partner for damaged. replacement. LED indicators The LED indicator of control panel (keypad) or IR receiver flashes red quickly.

  • Page 69: System: Pl460, Ph460, Pl550, Ph550

    System: PL460, PH460, PL550, PH550 How to restore the factory default settings? Go to Setting > All Reset. All except the settings under the Picture and Sound menus will be restored back to the factory default settings. To reset all settings in Picture, go to Picture > Reset.

  • Page 70: Troubleshooting: Pl490, Pl552

    Troubleshooting: PL490, PL552 Symptom Possible Cause Remedy No picture is displayed. 1. The power cord is discon- 1. Plug in the power cord. nected. 2. Make sure the power 2. The main power switch on the switch is switched on. back of the display is not 3.
  • Page 71 Symptom Possible Cause Remedy Some picture elements Some pixels of the display may not This display is manufactured turn on. using an extremely high level of do not light up. precision technology: however, sometimes some pixels of the display may not display. This is not a malfunction.

  • Page 72: Wall Mounting / Video Wall

    Wall mounting / video wall Is wall mounting kit available? The wall mounting kit should be purchased separately, though the screws needed for wall mounting are included in the product. The mounting interface should comply with the UL1678 standard in North America. The mounting means should be strong enough to bear the weight of the display.

  • Page 73: Preventing Afterimage Burn-In

    Preventing afterimage burn-in If you leave the screen fixed on a stationary image for an extended period of time, afterimage burn-in or defective pixels may occur. Power-saving mode or a dynamic screen saver should be activated in case you will not be using the product for an extended period of time. When the LCD panel is not operating normally, afterimage burn-in may occur.

  • Page 74: Appendix 1: Installation Checklists

    Appendix 1: installation checklists Check the following one by one for a new installation. Contact the BenQ local customer service center with the checking results if any severe damages is found before a new installation. Before installation Checking Location &...

  • Page 75: After Installation

    After installation Checking Location & results Check items description of problem Check if there is any damage to the panel (scratches or cracks) or to the bezel (scratched or faded paint). Check if all cables have been connected properly. (For video wall) Check if all displays have been installed on a (horizontal /vertical) level surface.

  • Page 76: Warranty Information

    Warranty information BenQ warranty does not cover the damages caused by improper installation, operation, or storage of the product, including but not limited to the following: 1. Damages to the packaging or product after re-packing. This includes but not limited to the color change of shock indicator (if available), serious scratches on the package, and/or bro- ken cushions or PE bags.

  • Page 77: Appendix 2: Basic Troubleshooting Checklists

    (Figure (Figure Question certain Are the affected units connected to a faceplate (Figure Are the cables passing though any wall or floor trunking? Is the original USB cable (Figure 3) provided by BenQ being used? Appendix 2: basic troubleshooting checklists...
  • Page 78 Question certain Are there any extensions being used with the USB cable (Figure Are there any USB-powered hubs (Figure 7) being used? Are there any USB-CAT5 converters (Figure 8) being used? Do you know what version of Smart Notebook Software (if provided) is installed in your computer? Please specify your computer operating system and version.

  • Page 79: Part Ii: Problem Resolving Attempt & Troubleshooting

    Part II: problem resolving attempt & troubleshooting The following checklist helps you identify the problem and resolve it quickly. In case a specific problem occurs, refer to its related section and follow the check items to resolve the problem. Contact the service provider if the problem cannot be resolved as instructed in this checklist. Possible problems are: •...
  • Page 80 Does the problem still Check if Check item exist? completed Please try to connect the display to the video source (e.g. computer) directly without any extension/trunking/faceplate. Try to un-install the Smart Notebook software (if provided), and install an earlier version. Contact the service provider for an earlier version if needed.
  • Page 81 Flickering picture Does the problem still Check if Check item exist? completed Please try with another video signal cable (HDMI / D-Sub / DVI / DP). Please try with another video input. For example, change from D-Sub to HDMI or DVI. Please try with another video source.
  • Page 82 Does the problem still Check if Check item exist? completed Make sure that only the tip of the touch pen touches the screen. Keep your hand away from the touchscreen, as the detectors may detect your hand even it does not touch the screen surface. Failed calibration Does the problem still...
  • Page 83 Noise/Interfence Does the problem still Check if Check item exist? completed Unplug the USB cable. If unplugging the USB cable can solve the problem, please use the digital signal (ex. HDMI or DVI) with the touch USB cable. Try to use another AC socket. Try to use the AC jack without ground.

  • Page 84: Pictures For Reference

    Pictures for reference The following pictures are for your reference only. The cables or connectors may be different depending on the products available in your country/region. Figure 1 Figure 2 Figure 3 Figure 4 HDMI cable D-Sub (VGA) cable USB cable DVI cable Figure 5 Figure 6...

This manual is also suitable for:

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