BenQ IL4301 User Manual
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BenQ IL4301 User Manual

Interactive flat panel
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IL4301 / IL5501
Interactive Flat Panel
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Summary of Contents for BenQ IL4301

  • Page 1 IL4301 / IL5501 Interactive Flat Panel User Manual...
  • Page 2 Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes.

  • Page 3: Product Support

    Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. - User manual and related document: www.BenQ.com...

  • Page 4: Table Of Contents

    Notes on the LCD panel of this display ........7 Safety notice for remote control ..........8 Battery safety notice ..............8 BenQ ecoFACTS ................9 Package contents ............... 10 Setting up the display............11 Mounting the display ..............11 Parts of the display and their functions ......
  • Page 5 Android system interface..........51 Main screen..................51 All Apps..................53 Product information............66 Specifications ................. 66 Dimensions (IL4301)..............68 Dimensions (IL5501)..............69 Supported input signal resolution..........70 Troubleshooting ..............71 Accessibility Requirements for Rehabilitation Act of 1973, Section 508 .............. 74...

  • Page 6: Safety Warnings And Precautions

    Safety warnings and precautions Safety warnings and precautions THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords The lightning flash with arrowhead used with the equipment must have symbol, within an equilateral triangle, is...

  • Page 7: Important Safety Instructions

    Important safety instructions Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions.

  • Page 8: Safety Notice For Remote Control

    If a still image is required for a display, it is recommended to enable Pixel shift. • RE series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety notice for remote control •...

  • Page 9: Benq Ecofacts

    BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the “Bringing Enjoyment 'N Quality to Life” corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting...

  • Page 10: Package Contents

    Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord (By Region) VGA cable x 1 HDMI cable x 1 USB cable x 1 DP cable x 1 Audio cable x 1 RS232-to-USB cable x 1...

  • Page 11: Setting Up The Display

    3. Remove the desktop stands from the display if installed. 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. Screw type: M6 x 8L IL4301 IL5501 Screw type: M6 x 15L 5. Install the wall mounting bracket...
  • Page 12 Setting up the display • To maintain proper ventilation, keep at least 10 mm of 10mm (0.39") clear space from the back cover of the display to the wall. • Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician.

  • Page 13: Parts Of The Display And Their Functions

    Parts of the display and their functions Parts of the display and their functions Rear panel IL4301 IL5501 Name Description • Opens the input source menu. Input ( • Confirms a selection in the OSD menu. • Decreases the volume.

  • Page 14: Input/Output Terminals

    Turns on/off the power supplied from the AC IN port. AC IN port Connects to a power outlet through the supplied power cord. • Receives signals from the remote control. Remote Control Sensor & Power Status Indicator • Indicates the operating status of the display. Input/output terminals IL4301...
  • Page 15 Parts of the display and their functions IL5501 Name Description Connects with an external IR receiver. IR-IN Connects with a second display with an HDMI input through an HDMI-OUT HDMI cable to duplicate the images. Connects with an external audio device through the SPDIF cable SPDIF for audio out.
  • Page 16 Parts of the display and their functions Name Description Connects with the VGA video source (via a 3.5mm cable) to PC-AUDIO receive audio from the device. AUDIO-OUT Connects to external speakers or earphones. Connects with the serial I/O connector of a device to transfer RS232 data.

  • Page 17: Remote Control

    Parts of the display and their functions Remote control POWER Turn the display on or off. INPUT Select the input source. CH RETURN Channel return Note: It is only working on some specific regions. INFO Show the information of the current input source. Favorite program Note: It is only working on some specific regions.
  • Page 18 Parts of the display and their functions Open the WPS office app in Android M-Player Open the Media Player app in Android. X-Sign Open the X-Sign app in Android. Setting Open the setting function in Android. BLANK Blank and mute the screen (the screen will turn black) when the OSD menu is off.

  • Page 19: Using The Remote Control

    Parts of the display and their functions Using the remote control Installing remote control batteries 1. Open the remote control battery compart- ment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment.
  • Page 20 Parts of the display and their functions Remote control usage tips • For better access to the IR sensor from the front, you can pull down the IR sensor from the rear at the bottom-left side by pulling the latch for the IR sensor. Not pulling down the IR sensor due to cosmetic purposes will not affect the performance of the IR sensor.

  • Page 21: Connection

    Connection Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer’s audio output jack to the PC-AUDIO jack on the display with a suitable audio cable.

  • Page 22: Connecting The Digital Inputs

    Connection Connecting the digital inputs To use the HDMI interface: 1. Connect the HDMI1 or HDMI2 jack on the display to the HDMI output jack on a computer or external A/V device using an HDMI cable. 2. Press INPUT on the remote control and then select HDMI1 or HDMI2 from the input source menu.

  • Page 23: Connecting The Touch Module

    Connection Connecting the touch module The touch module of the display supports easy Plug-and-Play operation. There is no need to install additional drivers on the computer. 1. Connect the TOUCH-USB port on the display to the USB port of a computer using the supplied USB cable and then connect the VGA, HDMI1, HDMI2, or DP port on the display to the VGA, HDMI or DP output port on the computer using the corre- sponding cables.

  • Page 24: Connecting The Video Output

    Connection Connecting the video output To connect with a second display to duplicate the video from the input source: 1. Connect the HDMI-OUT jack on the display to the HDMI jack of the second display using an HDMI cable. 2. Plug in power cord, and switch power on. 3.

  • Page 25: Connecting To Serial Port

    Connection Connecting to serial port Connect the RS232 jack on the display to the RS232 port on a computer through an RS232 cable. RS232 cable Computer • The applicable cable is not supplied and should be purchased separately. • This connection is applicable to straight-through RS232 cable only. •...

  • Page 26: Connecting Power

    (if the outlet is switched, turn on the switch). IL5501 IL4301 • The supplied power cord is suitable for use with 100-240V AC power only. • The power cord and outlet illustrated may differ from the ones used in your region.

  • Page 27: Basic Operations

    2. Before turning on the display, make sure the power switch is set to ON. The system will enter standby mode. IL5501 IL4301 Power Switch Power Switch • For better access to the IR sensor from the front, you can pull down the IR sensor from the rear at the bottom-left side by pulling the latch for the IR sensor.

  • Page 28: Initial Setup

    Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment.

  • Page 29: Downloading Software

    Basic operations Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://business- display.benq.com/en/findproduct/signage/software/partner-software/download.html.
  • Page 30 • If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and tap Connect. • For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer.

  • Page 31: Updating Software

    Basic operations Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update.

  • Page 32: Adjusting Audio Volume Level

    Basic operations Adjusting audio volume level To adjust the audio volume level do either one of the following: • Press VOL+ on the remote control to adjust the volume. VOL- / • Press on the control panel of the display. •...
  • Page 33 Basic operations Using the touch screen You can use the optical touch screen to control your operating system. The touch screen can emulate basic mouse functions and supports multi-touch functions for Windows 10/ 8/7/XP, Mac OS 10.11~10.14, Chrome OS 58, and Android. The following table shows a list of gestures you can use on the touch screen.
  • Page 34 Basic operations OS functions Gesture actions For Windows 7, Windows 8, and Windows 10 Drag one finger left or right. Selection Quickly drag your finger (Flick) in a desired direction. Pan up / Pan down / Back / Forward Multi-touch functions For Windows 7 - Home Premium, Professional, Enterprise and Ultimate versions 1.
  • Page 35 Basic operations OS functions Gesture actions • Move two fingers in opposing directions. • Use one finger to pivot around another. Supported by specific applications Tap two fingers simultaneously. The target should be the midpoint between the fingers. Supported by specific applications For Windows XP and Windows 7 Press and hold for 4 seconds.
  • Page 36 Basic operations Gesture Description Slide to pan Slide is primarily used for panning interactions but can also be used for moving, drawing or writing. Slide can also be used to target small, densely packed elements by scrubbing (sliding the finger over related objects such as radio buttons). Swipe to select, command, and move Sliding the finger a short distance, perpendicular to the panning direction, selects objects in a list or grid (ListView and...

  • Page 37: Important Instructions For Using The Touch Screen

    Basic operations Important instructions for using the touch screen Please clean the frame when there is sign of malfunction on the touch screen. • Before you clean the screen, make sure the display is turned off, and unplug the power cord.

  • Page 38: Menu Operations

    Menu operations Menu operations Settings menu Input settings Press MENU on the remote control or the menu button ( ) on the rear panel to open the OSD menu. • Press ///on the remote control and press OK to confirm, or directly click a desired input source.
  • Page 39 Menu operations General settings Go to General to access the Audio and Picture settings. Audio audio • Use the volume bar to adjust the volume for the display. • Swipe to enable or disable Mute. • Go to More to enter the Audio menu. Picture •...
  • Page 40 Menu operations Audio settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Adjusts the sound balance of the audio output (0 to 100).
  • Page 41 Menu operations Picture settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Switches between preset picture modes that best suit the type of images shown on the screen (Standard / Bright / Soft /...
  • Page 42 Menu operations Device settings Go to the Device page to access the Device settings. Menu Description Allows you adjust the display’s parameters. Refer to Display settings Display on page 43 for more information. Custom Allows you to set unique names for each input source. source name Accesses all the applications installed in the display.
  • Page 43 Menu operations Display settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Allows the display to automatically enter sleep mode after a Sleep mode...
  • Page 44 Menu operations Advanced settings • Press /// on the remote control and press OK to confirm or directly click an item. • Press on the remote control or click a blank area outside the menu to exit the menu. Menu Description Key lock Locks/Unlocks the buttons on the rear panel of the display...
  • Page 45 Menu operations Menu Description X-Sign screen Enables/Disables the X-Sign screen saver (On / Off). saver • To unlock the IR sensor, press the following sequence of buttons on the remote control: > > >     VOL+ > •...
  • Page 46 Menu operations System settings On the home screen, select Setting > System to enter system settings. • Press on the remote control or click a blank area outside the menu to exit the menu. Options Description Sets the date and time for the display in the Android interface. Date &...
  • Page 47 Menu operations Proxy setting 1. Go to Network > Ethernet. Press Proxy to go to the proxy setting. 3. Select the one of the options based on your requirements: - None: Removes the proxy setting.
  • Page 48 Menu operations - Manual: Allows you manually configure all setting options for proxy. - Proxy Auto-Config: Allows you to input PAC URL.
  • Page 49 Menu operations Startup & Shutdown • Go to System > Startup & Shutdown. • For Startup source, you can choose Last channel or other sources.
  • Page 50 Menu operations • For OPS Power option, you can choose Startup only through OPS startup option or Startup through any channel. • For Close Power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week.

  • Page 51: Android System Interface

    Android system interface Android system interface Note that this is a closed Android operating system. The closed platform ensures the proper use of the display by preventing downloads and use of unauthorized apps. Main screen The display launches the Android main screen by default. To navigate to the Android main screen: •...
  • Page 52 Android system interface Side tool bar Tap the tabs at the left or right of the Android main interface to access the side tool bar. Icon Function Description Home Returns to the Android main screen. Back Returns to the previous screen. Helps Helps allows you to access the user manual of the display.

  • Page 53: All Apps

    Allows screen mirroring and touch control for collaborative meetings. InstaShare is not pre- installed. You need to download InstaShare InstaShare ( via BenQ Suggest. Refer to File on page 55 for more information. Allows you to download recommended apps. Refer to...
  • Page 54 Designer on their PCs or laptops and then import the file to the display through the USB flash drive. The content will be played automatically. X-Sign Designer can be downloaded from BenQ website. Please refer to the postcard in the accessory pack for the download instructions.
  • Page 55 Working with Android OS File File allows you to manage and play your photos, music, or video files. Function Description Lists all files. All ( Lists image files. Picture ( Lists audio files. Music ( Lists video files. Video ( Lists app installation files.
  • Page 56 Apps Picture Select an image file you want to show on the display and perform any of the functions shown on the screen. Icon Description Plays the previous image file. Plays/Pauses the current playback. Plays the next image file. Magnifies the current image. Shrinks the current image.
  • Page 57 Working with Android OS The limitation of maximum resolution depends on DRAM size. Music Select an audio file you want to play and perform any of the functions shown on the screen. Icon Description Plays the previous audio file. Plays/Pauses the current audio file. Plays the next audio file.
  • Page 58 Apps Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Description Plays the previous video file. Rewinds the video. Plays/Pauses the current video file. Fast forwards the video. Plays the next video file.
  • Page 59 Working with Android OS Supported video format Video Codec Resolution Bit Rate MPEG 1/2 1080P @ 30 fps 30 Mbps MPEG 4 1080P @ 30 fps 40 Mbps H.263 1080P @ 30 fps 40 Mbps H.264 4k2k @ 60 fps 135 Mbps H.265 4k2k @ 60 fps...
  • Page 60 Apps InstaShare InstaShare allows you to mirror the display's screen on your mobile device for hands- on annotation and mirror the screen of your mobile device on the display. Before launching InstaShare, make sure your display is properly connected to lnternet. To use InstaShare: 1.
  • Page 61 Working with Android OS You can also select Setting ( ) in the lower right corner of the display to modify the settings for InstaShare, such as the InstaShare ID name, connect code, or mirroring confirmation message.
  • Page 62 BenQ Suggest allows you to view and download recommended apps. After BenQ Suggest is launched, you can select the category on the left panel to browse the suggested apps. Select an app from the selected category to view the basic description of the app.
  • Page 63 Working with Android OS WPS Office WPS Office allows you to read PDF files or edit files that are supported in Microsoft Office, PowerPoint, and Excel. To edit a file with WPS Office: Function Description Open Allows you to browse and open a file. Allows you to share your files through email or other sharing Share applications.
  • Page 64 Apps Function Description Allows you to open, save, share, print, and manage your File presentations. Allows you to change or edit the presentation views. View Play Allows you to start or set up a slideshow. Allows you to edit the content or format of the slides. Edit Insert Allows you to insert tables, pictures, charts, comments, video, or...
  • Page 65 Working with Android OS Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP/ 2003 / 2007 / 2010 Supported Office software formats: Office Software Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / Word h / asm / s / java / asp / bat / bas / prg / cmd Excel...

  • Page 66: Product Information

    IL4301: 43" Panel size IL5501: 55" Frame Rate (Hz) Native resolution UHD 3840 x 2160 (pixels) IL4301: 941.2 (H) x 529.4 (V) Active Area (mm) IL5501: 1209.6 (H) x 680.4 (V) LCD panel Brightness (cd/m (typical) IL4301: 1200:1 Contrast ratio (typical) IL5501: 1300:1 IL4301: 0.245 (H) x 0.245 (V)
  • Page 67 APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission, installing function won’t work. There is no guarantee that the self-installed APK can function normally.

  • Page 68: Dimensions (Il4301)

    Product information Dimensions (IL4301) Unit: mm...

  • Page 69: Dimensions (Il5501)

    Product information Dimensions (IL5501) Unit: mm...

  • Page 70: Supported Input Signal Resolution

    Product information Supported input signal resolution Input source Resolution HDMI 2.0 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 75Hz 1024 x 768 @ 60Hz 1280 x 720 @ 60Hz 1280 x 960 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1600 x 900 @ 60Hz...

  • Page 71: Troubleshooting

    Troubleshooting Troubleshooting Problem Solution No picture Check the following: • Is the display turned on? Check the power indicator of the display. • Is the signal source device turned on? Turn on the device and try again. • Are there any loose cable connections? Make sure that all cables are connected firmly.
  • Page 72 Troubleshooting Problem Solution Remote control failure • Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control. • Check whether the battery electrode in the remote control is correct. •...
  • Page 73 Troubleshooting Problem Solution VGA output without Check whether connect external device with headphone sound cable.

  • Page 74: Accessibility Requirements For Rehabilitation Act Of 1973, Section 508

    • Some models of BenQ's displays contain additional USB ports for connection to more devices such as a special headphone to assist the hearing impaired. • All BenQ displays come with user manuals, which are available on the BenQ's web site (www.BenQ.com). Other types of documents may be available upon requests.

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