BenQ 9H.F6GPK.NA4 Installation Handbook page 104

Touchscreen (if device support)
[Cannot touch icon] Check if the interactive content tier is up to
2+ layer.
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Network Connection
Please check WAN connection if X-Sign player shows "Internet
connection available".
• Port No. should be 443.
• Cloud server should be:
https://Relay.benq.com
https://Apiservice.benq.com
https://X-Sign.benq.com
Please check if the port & DNS is blocked by ITS.
• Port No. should be 443.
• Cloud server should be:
https://Relay.benq.com
https://Apiservice.benq.com
https://X-Sign.benq.com
If problems cannot be solved after performing the above actions,
please re-flash the system firmware.
Content display
[Webview] If a webpage cannot show correctly (ex. animation,
picture...etc), please use the embedded browser in the display and
check if it can show correctly.
99 Appendix 4: Basic Troubleshooting Checklists for
Check item
Check item
Check item
Does the
problem still
Check if
exist?
completed
Yes
Does the
problem still
Check if
exist?
completed
Yes
Does the
problem still
Check if
exist?
completed
Yes
No
No
No