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User's Guide ________________________________________________________
Return Instructions
26 _____________________________________________________ M210375en-A
If the product needs repair, please follow the instructions
below to speed up the process and avoid extra costs.
1.
Read the warranty information.
2.
Write a Problem Report with the name and contact
information of a technically competent person who can
provide further information on the problem.
3.
On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, immediately / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or
similar defects / several failures in one unit)?
- What was connected to the product and to which
connectors?
- Input power source type, voltage and list of other
items (lighting, heaters, motors etc.) that were
connected to the same power output.
- What was done when the failure was noticed?
4.
Include a detailed return address with your preferred
shipping method on the Problem Report.
5.
Pack the faulty product using an ESD protection bag of
good quality with proper cushioning material in a
strong box of adequate size. Please include the
Problem Report in the same box.
6.
Send the box to:
Vaisala Oyj
SSD Service
Vanha Nurmijärventie 21
FIN-01670 Vantaa
Finland
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