TROUBLESHOOTIng – WASHER
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help – In Canada www.whirlpool.ca
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see "Using Your
Clicking or metallic
Gurgling or humming
Check the following for
Washer not performing as expected
Washer won't run
or fill, washer stops
Feet may not be in contact with the
floor and locked.
Washer/dryer may not be level.
Load could be unbalanced.
Objects caught in washer drain
Washer may be draining water.
Washer is in sensing spin.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as
Check for proper water supply.
Front and rear feet must be in firm contact with floor, and
washer/dryer must be level to operate properly. Jam nuts must
be tight against the bottom of the cabinet.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer/dryer will reduce
See "Level the Washer/Dryer" in "Installation Instructions."
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Do not tightly pack. Avoid washing single items.
See "Cycle Guide" and "Using Your Washer" in this "Use and
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Spin cycle.
You may hear the hum of the sensing spins after you have
started the washer. This is normal. Sensing spins will take
several minutes before water is added to the washer.
Water may splash off basket if washer is not level. Check that
load is not unbalanced or tightly packed.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Improper loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer"
for loading instructions.
Both hoses must be attached and have water flowing to
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.