Troubleshooting Guide - Whirlpool CGT9000GQ Manual

FOR SERVICE TECHNICIAN ONLY - DO NOT REMOVE OR DESTROY

TROUBLESHOOTING GUIDE

PROBLEM
BLANK DISPLAY
TOUCH-PADS DO NOT RESPOND
WHEN PRESSED
WON'T DISPENSE
WASHER/DRYER VIBRATES
DRUM WON'T ROTATE
INCORRECT WATER TEMPERATURE
POSSIBLE CAUSE/TEST
NOTE: Possible Cause/Tests must be performed in the sequence shown for each problem.
Possible Causes
– UIC not powered or no power to the washer/dryer.
– Wrong communication between CCU and UIC.
Procedure for UIC not powered
1. Check that the washer/dryer is plugged into a working outlet.
2. Unplug washer/dryer or disconnect power.
3. Check continuity from the power cord to the line filter.
4. Check continuity from the line filter to the transformer.
5. Perform Ohm meter test on the transformer (page 15).
Procedure for wrong communication
1. Unplug the washer/dryer or disconnect power.
2. Wait for 2 minutes.
3. Reconnect power.
If the display fails to turn on, replace the UIC.
Possible Causes
– Keypad ribbon disconnected, damaged, or contaminated, or installed with ribbon flap in wrong position.
– Door switch disconnected, loose, or damaged.
Procedure if matrix key board is disconnected
In this error, the keypad does not respond in any mode (normal operation, set-up, etc.).
1. Unplug washer/dryer or disconnect power.
2. Check that the keypad ribbon is connected to the UIC.
3. Clean the matrix keypad ribbon of soap or other residues.
4. Check the ribbon connector on the control board to see if there is corrosion on the contacts.
Verify the function of the keypad: perform keypad matrix test in service manual. If keypad fails to operate, replace it.
Procedure if door switch is disconnected
In this error, the keypad works normally in set-up mode, but will not start a user paid cycle.
1. Verify door switch operation by performing test for F26 error code (page 8), even if the F26 code is not displayed.
If the above procedures fail to solve the problem, replace the UIC.
1. Verify that water is coming into the dispenser.
2. Verify that the washer/dryer is level.
3. Remove the insert and verify that the dispenser drawer is not clogged with detergent.
1. Verify that the washer/dryer is level.
2. Verify that the shipping system, including shipping bolts and spacers, is removed, and that the power cord
is not tangled in any components inside the rear of the washer/dryer.
3. Verify that the leveling legs are locked into place and firmly in contact with the floor.
4. Check for unbalanced load, especially when washing very small loads.
5. Verify that dampeners are all connected in place and not damaged.
6. Correct any twists in the door bellows.
7. Ensure proper drive belt placement on motor pulley.
8. Ensure that the washer/dryer is not installed on a wooden riser with a platform less than 3/4" (19 mm) thick.
1. Check for broken drive belt.
2. Check for drive motor failure error codes (F11, F25, F28).
• Check the electrical connection and verify the function of the cable between the MCU and drive motor.
3. Make sure that the door locks properly.
1. Make sure that the inlet hoses are connected properly.
2. Check the water temperature sensor for an abnormal condition (page 15). Make sure the hoses from the inlet
valves to the dispenser are connected properly.
3. Verify hot and cold water operation in Quick Overview Test in diagnostic mode.
4. Check for blocked filter screen in inlet valves.
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