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Table of Contents
Related Manuals for EXFO EX10
Summary of Contents for EXFO EX10
- Page 1 User Guide EXFO EX10 Ethernet Services Broadband Tester www.EXFO.com...
- Page 2 EXFO Inc.(EXFO). Information provided by EXFO is believed to be accurate and reliable. However, no responsibility is assumed by EXFO for its use nor for any infringements of patents or other rights of third parties that may result from its use.
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Page 3: Table Of Contents
Contents Regulatory Information ......................v 1 Introducing the EXFO EX10 ................. 1 EXFO EX10 Device ........................2 Technical Specifications ......................5 Conventions ..........................6 2 Safety Information ..................7 Electrical Safety Information ....................8 Other Safety Symbols ......................9 3 Getting Started ..................11 Turning the EX10 Device On ....................11 Connecting the RJ45 Port .....................11... - Page 4 General Information ......................39 Gray Market and Gray Market Products ................40 Liability ..........................41 Exclusions ..........................41 Certification ..........................41 Service and Repairs .......................42 EXFO Service Centers Worldwide ..................43 A Specifications ....................45 B Glossary .......................47 Acronym List .........................47 Ethernet Interface and Signal ....................51 Index .........................53...
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Page 5: Regulatory Information
Electronic test and measurement equipment is exempt from FCC part 15, subpart B compliance in the United States of America and from ICES-003 compliance in Canada. However, EXFO Inc. makes reasonable efforts to ensure compliance to the applicable standards. The limits set by these standards are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. - Page 6 5.25 GHz to reduce the potential for harmful interference to co-channel mobile satellite systems. High-power radars are allocated as the primary users of the 5.25 to 5.35 GHz, and 5.65 to 5.85 GHz bands. These radar stations can cause interference with and/or damage to this device. EX10...
- Page 7 kept as far as possible from the user’s body. For compliance to RF exposure requirements, a minimum separation distance of 20 centimeters (8 inches) must be maintained between the EXFO EX10 device and the user or bystanders. EXFO EX10...
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Page 9: Introducing The Exfo Ex10
Introducing the EXFO EX10 Designed to be paired with a smart device, the EX10 is a one-of-a-kind Ethernet tester used to qualify broadband connections delivered to both residential and business Ethernet customers—enabling service providers to validate delivery of full line rate Ethernet speeds to their subscribers. The EX10 Pro’s advantage is two-fold: it includes FPGA-powered hardware, as... -
Page 10: Exfo Ex10 Device
Introducing the EXFO EX10 EXFO EX10 Device EXFO EX10 Device Wi-Fi LED (Future use) Bluetooth LED On/Off Switch and LED SFP Port (Future use) RJ45 Port USB-C Charging Port EX10... - Page 11 USB-C Charging Port The battery of the EX10 device is not fully charged at the factory. Charge the battery before using the EX10 device for the first time or when it has been unused for extended periods. The battery needs to be fully charged before using the unit for the first time.
- Page 12 Introducing the EXFO EX10 EXFO EX10 Device On/Off Switch and LED Turns the EX10 device on or off. To turn the EX10 device on, press and hold the on/off switch (about 1 second) until the LED starts flashing. MPORTANT...
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Page 13: Technical Specifications
The DUPLEX yellow LED is on for Full Duplex mode, off for Half Duplex mode, and flashing when collisions are detected. Technical Specifications To obtain this product’s technical specifications, visit the EXFO Web site at www.exfo.com. EXFO EX10... -
Page 14: Conventions
Introducing the EXFO EX10 Conventions Conventions Before using the product described in this guide, you should understand the following conventions: ARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Do not proceed unless you understand and meet the required conditions. -
Page 15: Safety Information
ARNING Use only accessories designed for your unit and approved by EXFO. For a complete list of accessories available for your unit, refer to its technical specifications or contact EXFO. -
Page 16: Electrical Safety Information
When you use the unit outdoors, ensure that it is protected from liquids, dust, direct sunlight, precipitation, and full wind pressure. Use the external power supply indoors only. Note: To ensure that the unit is completely turned off, disconnect the power cable and remove the battery. EX10... -
Page 17: Other Safety Symbols
EXFO with your unit. It provides reinforced insulation between primary and secondary, and is suitably rated for the country where the unit is sold. Other Safety Symbols One or more of the following symbols may also appear on the EX10 device or its USB power adapter. Symbol Meaning... -
Page 19: Getting Started
Note: Make sure the EX10 device is fully charged, refer to Recharging the Battery on page 30. Turn the EX10 device on by pressing the on/off switch for 1 second (refer to On/Off Switch and LED on page 4). Connecting the RJ45 Port... -
Page 20: Starting The Speedtest For The First Time
Confirm that the EXFO EX10 application can access the smart device location otherwise the application will not work. 2. From the Connection page, select an EX10 device from the list (refer to Connection on page 14). 3. Once connected, the application opens automatically the Speedtest page (refer to Speedtest on page 19). -
Page 21: Exfo Ex10 Main Menu
Tab the main menu button: Device Name Device Date and Time Device Battery Note: Only Connection and About are available when not connected to an EX10 device. Device Information The following device information is only available when connected to an EX10 device. -
Page 22: Connection
If the connection succeeds, Connected is displayed next to the connected EX10 device. 2. If the connection fails (not connected) ensure that the EX10 device is in-range, within 1 meter to 30 meters depending on the obstacle and interference, and select the device again. -
Page 23: Speedtest
EXFO EX10 Main Menu Speedtest Speedtest Note: The Speedtest by Ookla is only available when connected to an EX10 device. From the Speedtest page it is possible to start the test, see the test in-progress, results/verdicts, and access the test report. Refer to Speedtest on page 19 for more information. - Page 24 Available when a single report is selected. Available when at least two reports are selected. Reports are stored on the EX10 device memory which is limited to 500 reports. It will not be possible to start a Speedtest once this limit is reached, a message will be displayed.
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Page 25: About
Displays the version of the EXFO EX10 application and copyrights (EXFO and Speedtest by Ookla). Help User Guide opens the EX10’s user guide (PDF format) describing both the EX10 device and the EXFO EX10 application. Technical Support Displays technical support phone numbers, website and e-mail in order to contact EXFO. -
Page 27: Speedtest
Speedtest The Speedtest is a proprietary testing methodology developed by Ookla and used by EX10 device to determine the quality of the Internet connection offered by a given Internet Service Provider (ISP). It also allows the user to determine if the Service Level Agreement (SLA) is properly met. -
Page 28: Start/Stop
Speedtest Start/Stop Note: The Speedtest page is selected by default whenever the EXFO EX10 application successfully connects to any EX10 device. The page displays the results of the last executed test when available. Start/Stop The Start/Stop button starts or stops the Speedtest. -
Page 29: Client/Server Information
Once the test is completed, the status bar is automatically expanded. The expanded view displays the following additional information: EXFO EX10... - Page 30 2. Tap and swipe down the status bar. To collapse the status bar: 1. Tap on the status bar, within the status bar area, or anywhere outside the expanded status bar area. 2. Tap and swipe up the status bar area. EX10...
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Page 31: Subtests
Latency Measures the round-trip time between the client and the Ookla server. Download Measures the aggregated throughput speed from the Ookla server to the client. Upload Measures the aggregated throughput speed from the client to the Ookla server. EXFO EX10... -
Page 32: Quick Report
Refer to Reports on page 15 to view and share a previously saved Speedtest report. Settings Tap the settings button to configure the test, reports, and system parameters. Refer to Speedtest Settings on page 25 for more information. EX10... -
Page 33: Speedtest Settings
SpeedTest server, tap on the Speedtest field and select either a server from the list of the 25 closest servers or use the search to find the desired server based on its server name, country, or sponsor (Service Provider Name). EXFO EX10... - Page 34 Upload Threshold when enabled, allows entering the minimum and maximum threshold values in Mbits/s. Interface Allows selecting the test interface and its parameters. Type/Rate indicates the EX10 device test port used for the Speedtest: Base-T Electrical. Connector indicates the port connector type which is RJ45. ...
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Page 35: Reports
Allows configuration of report identification information and file format. Job Information Note: Job Information may not be available on all EX10 device versions. These fields are not mandatory and are used to identify the report. Enter the following job information if required: Job ID, Customer Name, Contractor Name, Operator Name, Circuit ID, and Comment. - Page 36 Charge remaining when below 5%. A very low battery message is displayed when the battery goes below 5% indicating that the EX10 device will shortly shut down and to charge the EX10 device to extend operation. Plugged in and charging.
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Page 37: Maintenance
The use of controls, adjustments and procedures, namely for operation and maintenance, other than those specified herein may result in hazardous radiation exposure or impair the protection provided by this unit. Recalibrating the Unit The EX10 device does not require any calibration. EXFO EX10... -
Page 38: Recharging The Battery
EX10 device USB-C adapter connector is used to recharge its battery. The EX10 device has a LED indicating the battery charge status (refer to On/Off Switch and LED on page 4). The EX10 device battery charge status is also available on the smart device application (refer to Device Information on page 13 and Battery on page 28). -
Page 39: Replacing The Battery
Maintenance Replacing the Battery Replacing the Battery The EX10 device is powered by a rechargeable smart Li-ion battery. ARNING Battery replacement should only be done by a qualified technician with the appropriate tools on an electronic bench or similar environment. - Page 40 Maintenance Replacing the Battery To replace the battery: 1. Turn off the EX10 device. 2. Unplug any power cable. 3. Using a screwdriver, remove the screw that is located on the back of the EX10 device. 4. Remove the battery compartment door.
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Page 41: Battery Maintenance Recommendations
Your unit uses the following type of batteries: smart Li-ion. These are batteries with built-in protection that have been especially designed for EXFO. For this reason, you can only replace them with EXFO-approved batteries of the same type and model. - Page 42 Maintenance Battery Maintenance Recommendations At EXFO, we take the safety of our customers very seriously and want to make sure any battery replacement is done properly. The batteries of all EXFO-branded products are tested, certified, and in compliance with these international safety standards: United Nations (UN) Transport Regulations UN38.3: Covers battery...
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Page 43: Recycling And Disposal
This symbol on the product means that you should recycle or dispose of your product (including electric and electronic accessories) properly, in accordance with local regulations. Do not dispose of it in ordinary garbage receptacles. For complete recycling/disposal information, visit the EXFO Web site at www.exfo.com/recycle. EXFO EX10... -
Page 45: Troubleshooting
Troubleshooting Solving Common Problems Before calling EXFO’s technical support, please read the following common problems that can occur and their respective solution. Problem Possible Cause Solution Unable to establish the connection Too much distance between the Reduce the distance between the between the smart device and an smart device and the EX10 device. -
Page 46: Contacting The Technical Support Group
Contacting the Technical Support Group To obtain after-sales service or technical support for this product, contact EXFO at one of the following numbers. The Technical Support Group is available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m. -
Page 47: Warranty
Warranty General Information EXFO Inc. (EXFO) warrants this equipment against defects in material and workmanship for a period of one year from the date of original shipment. EXFO also warrants that this equipment will meet applicable specifications under normal use. -
Page 48: Gray Market And Gray Market Products
(hereafter unauthorized intermediary). EXFO considers that a product originates from the gray market (hereafter gray market product) in the following situations: A product is sold by an unauthorized intermediary. -
Page 49: Liability
Liability Liability EXFO shall not be liable for damages resulting from the use of the product, nor shall be responsible for any failure in the performance of other items to which the product is connected or the operation of any system of which the product may be a part. -
Page 50: Service And Repairs
5. Return the equipment, prepaid, to the address given to you by support personnel. Be sure to write the RMA number on the shipping slip. EXFO will refuse and return any package that does not bear an RMA number. -
Page 51: Exfo Service Centers Worldwide
Fax: +86 (755) 2955 3101 Xintian Avenue, support.asia@exfo.com Fuhai, Bao’An District, Shenzhen, China, 518103 To view EXFO's network of partner-operated Certified Service Centers nearest you, please consult EXFO's corporate website for the complete list of service partners: http://www.exfo.com/support/services/instrument-services/ exfo-service-centers. EXFO EX10... -
Page 53: A Specifications
The following technical specifications can change without notice. The information presented in this section is provided as a reference only. To obtain this product’s most recent technical specifications, visit the EXFO Web site at www.exfo.com. Equipment Rating Specification Size (H x W x D) -
Page 55: B Glossary
Glossary Acronym List Help Alternating Current Bluetooth Low Energy BSSID Basic Service Set Identifier CAGE Commerce And Government Entities Clean Dry Air Comma Separated Value Depth Decibel milliwatts DHCP Dynamic Host Configuration Protocol Domain Name System EXFO EX10... - Page 56 Glossary Acronym List EFTA European Free Trade Association EIRP Equivalent Isotropically Radiated Power European Union EXFO Universal Interfaces Federal Communications Commission FPGA Field-Programmable Gate Array Gbit/s Gigabit per second Giga Hertz GPON Gigabit Passive Optical Network Height HTTP Hypertext Transfer Protocol...
- Page 57 Local Area Network Light-Emitting Diode Media Access Control Mbit/s Megabit per second Mega Hertz milliseconds milli Watt NATO North Atlantic Treaty Organization Portable Document Format PPPoE Point-to-Point Protocol over Ethernet Radio Frequency Return Merchandise Authorization Radio Standards Specifications EXFO EX10...
- Page 58 Glossary Acronym List Small Form Factor Pluggable International System Service Level Agreement SSID Service Set Identifier Transmission Control Protocol United States of America Universal Serial Bus VLAN Virtual Local Area Network Width Wi-Fi Wireless Fidelity EX10...
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Page 59: Ethernet Interface And Signal
Glossary Ethernet Interface and Signal Ethernet Interface and Signal Ethernet Interface Ethernet Signal Base-T Electrical 100Base-TX 1000Base-T 2.5GBase-T EXFO EX10... -
Page 61: Index
Customer Name .......... 27 MAC Address ..........26 customer service.......... 42 maintenance battery ........... 33 front panel..........29 Date and time ..........13 general information ....... 29 Date/Time............ 28 Manual ............25 Device Name ..........13 DHCP ............26 EXFO EX10... - Page 62 42 warranty service centers ..........43 certification..........41 Settings ............24 exclusions ..........41 Share Format..........27 general........... 39 shipping to EXFO ........42 liability ........... 41 specifications, product ......5, 45 null and void.......... 39 EX10...
- Page 65 · info@EXFO.com CORPORATE HEADQUARTERS 400 Godin Avenue Quebec (Quebec) G1M 2K2 CANADA Tel.: 1 418 683-0211 · Fax: 1 418 683-2170 TOLL-FREE (USA and Canada) 1 800 663-3936 © 2021 EXFO Inc. All rights reserved. Printed in Canada (2021-11) ...
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