EXFO EX Series Getting Started

Note: Before getting started with the EXFO EX device, first read the important safety information provided in this notice. For additional information
refer to the EXFO EX user guide available at www.exfo.com or from the EXFO EXs application once installed on a smart device.
The EXFO EX is an Ethernet tester designed to be paired with a smart
device and is used to qualify broadband connections delivered to both
residential and business Ethernet customers—enabling service providers
to validate delivery of full line rate Ethernet speeds to their subscribers.
EX1
USB-C
Charging
Port
On/Off
Switch
Battery LED
SFP Port
RJ45 Port
Charging the Battery
The battery of the EXFO EX device is not fully charged at the factory.
Charge the battery before using the EXFO EX device for the first time or
when it has been unused for extended periods.
To charge the EXFO EX device:
1. Connect the supplied USB cable to the USB power adapter.
2. Connect the other end of the USB cable to the EXFO EX device's
USB-C charging port.
3. Connect the USB power adapter to a power outlet. The battery is fully
charged when:
EX1: the battery green LED stops flashing
EX10: the on/off switch LED stops flashing
Turning the EXFO EX Device On
Turn the EXFO EX device on by pressing and holding the on/off switch
(about 1 second) until the LED starts flashing. Note that the EX1 device
automatically shuts down after 3 minutes of inactivity when not charging
using the supplied USB power adapter.
Installing/Starting the Smart Device Application
The EXFO EXs application needs to be installed on the smart device that
will be used to control the EXFO EX device.
To install the EXFO EXs application on a smart device:
1. From an Android smart device, open Play Store (Google).
OR
2. From an Apple smart device, open App Store.
3. Search for EXFO or EXFO EX to locate the EXFO EX application.
4. Install the EXFO EXs application.
To start the EXFO EXs application and start a Test:
1. Double-tap on the EXFO EXs application icon on the smart
device. Ensure that Bluetooth is enabled on the smart device.
1a. For Android smart devices, confirm that the EXFO EXs
application can access the smart device location otherwise the
application will not work.
1b. Confirm the enabling of Report Diagnostic Data if desired.
P/N: 1087177
Getting Started with the EXFO EX device
EX10 / EX10 PRO
Wi-Fi LED
USB-C Charging Port
RJ45 Port
SFP+ Port
November 1, 2023 (Document version: 3.0.0.1)
N
OTICE
2. From the Connection page, select an EXFO EX device from the list. If
the Incompatibility Detected message is displayed, the firmware of
the EXFO EX device must be upgraded. Connect the RJ45 port of the
EXFO EX device to an Ethernet network, make sure the link is up,
and follow the on-screen instructions to complete the upgrade.
3. Once connected, Speedtest is automatically selected. To select
Bluetooth
another test:
LED
3a. Tap the main menu button
On/Off
Switch
3b. Select the test.
and LED
4. Tap the setting icon
page.
5. When using the electrical or optical interface:
5a. For electrical interface, connect the EXFO EX device RJ45 port
to the Ethernet network to be tested.
5b. For optical interface, insert a transceiver module into the
EXFO EX device SFP port receptacle then connect it to the
Ethernet/PON network to be tested.
6. Make sure the status bar is displaying the interface rate.
7. Tap the start button
8. Once the test is completed, tap the quick report button
the full test results.
Note: Refer to the EXFO EX user guide available from the EXFO EXs
application under main menu
User Guide or at www.exfo.com for more information on the
EXFO EX device and smart device application.
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
Technical Support Group
400 Godin Avenue
Quebec (Quebec) G1M 2K2
CANADA
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
To accelerate the process, please have information such as the name
and the serial number (see the product identification label), as well as a
description of your problem, close at hand.
For more information, refer to the user guide.
.
, set the test parameters, and close the setting
.
, About, Help, and
1 866 683-0155 (USA and Canada)
Tel.: 1 418 683-5498
Fax: 1 418 683-9224
support@exfo.com
to consult
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