EXFO EX1 User Manual
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EXFO EX1 User Manual

Ethernet services broadband tester
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User Guide
EXFO EX1
Ethernet Services Broadband Tester

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  • Page 1 User Guide EXFO EX1 Ethernet Services Broadband Tester...
  • Page 2 EXFO Inc. (EXFO). Information provided by EXFO is believed to be accurate and reliable. However, no responsibility is assumed by EXFO for its use nor for any infringements of patents or other rights of third parties that may result from its use.

  • Page 3: Table Of Contents

    Contents Certification Information ......................v 1 Introducing the EXFO EX1 ................1 EXFO EX1 Device ........................2 Technical Specifications ......................7 Conventions ..........................8 2 Safety Information ..................9 Additional Laser Safety Information ..................11 Electrical Safety Information ....................12 Other Safety Symbols ......................12 3 Getting Started ..................13 Turning the EXFO EX1 Device On ..................13...
  • Page 4 9 Warranty ......................51 General Information ......................51 Liability ..........................52 Exclusions ..........................52 Certification ..........................52 Service and Repairs .......................53 EXFO Service Centers Worldwide ..................54 A Specifications ....................55 General Specifications ......................55 B Glossary .......................57 Acronym List .........................57 Ethernet Interface and Signal ....................61 Index .........................63...

  • Page 5: Certification Information

    Modifications not expressly approved by the manufacturer could void the user's authority to operate the equipment. For compliance to RF exposure requirements, a minimum separation distance of 20 centimeters must be maintained between the EXFO EX1 device and the user or bystanders. EXFO EX1...
  • Page 6 Certification Information The EXFO EX1 device comes with an internal wireless module and antenna for which the following information applies: This equipment has been tested and found to comply with the limits  for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 7 Hereby, EXFO declares that the radio equipment type “Wideband Data Transmission” is in compliance with European Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following Internet address: www.exfo.com/en/resources/legal-documentation.
  • Page 8 The low band 5.15 - 5.35 GHz is for indoor use only. Laser Your instrument is a Class 1 laser product in compliance with standards IEC 60825-1: 2007/2014 and 21 CFR 1040.10, except for deviations pursuant to Laser Notice No. 42, dated December 18, 1989. viii EXFO EX1...

  • Page 9: Introducing The Exfo Ex1

    Introducing the EXFO EX1 Designed to be paired with a smart device, the EXFO EX1 is a one-of-a-kind Ethernet tester used to qualify broadband connections delivered to both residential and business Ethernet customers—enabling service providers to validate delivery of full line rate Gigabit Ethernet speeds to their subscribers.

  • Page 10: Exfo Ex1 Device

    Introducing the EXFO EX1 EXFO EX1 Device EXFO EX1 Device USB-C Charging Port USB-B RS232 Port (Future use) Button and LED (Future use) On/Off Switch and LED Battery LED SFP Port and LEDs RJ45 Port and LEDs Reset pin hole...
  • Page 11 EXFO EX1 Device USB-C Charging Port The battery of the EXFO EX1 device is not fully charged at the factory. Charge the battery before using the EXFO EX1 device for the first time or when it has been unused for extended periods.
  • Page 12 Introducing the EXFO EX1 EXFO EX1 Device On/Off Switch and LED Turns the EXFO EX1 device on or off. To turn the EXFO EX1 device on, press and hold the on/off switch  (about 1 second) until the LED starts flashing. MPORTANT...
  • Page 13 Amber flashing Battery low (between 5 and 25%), charging. Green Battery charging is completed, plugged-in. Green flashing Battery charging (more than 25%). Either the EXFO EX1 device is turned off or the battery is above 25% and not charging. EXFO EX1...
  • Page 14 Introducing the EXFO EX1 EXFO EX1 Device Reset Pin Hole The reset pin hole button restores the EXFO EX1 device to its factory settings. MPORTANT The reset pin hole should only be used as a last solution when encountering a serious problem with the EX1 device.

  • Page 15: Technical Specifications

    SFP and LEDs The SFP port is used for 1 GE optical interface. LASER red LED is on when the EXFO EX1 device is emitting an optical laser signal. LINK green LED is on when the link is up, off when the link is down, and flashing when frames are transmitted and/or received.

  • Page 16: Conventions

    Introducing the EXFO EX1 Conventions Conventions Before using the product described in this guide, you should understand the following conventions: ARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. Do not proceed unless you understand and meet the required conditions.

  • Page 17: Safety Information

    ARNING Use only accessories designed for your unit and approved by EXFO. For a complete list of accessories available for your unit, refer to its technical specifications or contact EXFO.
  • Page 18 (2) The use of wireless adapters in hospitals is restricted to the limits set forth by each hospital. Do not operate a portable transmitter (including this wireless adapter) near unshielded blasting caps or in an explosive environment. EXFO EX1...

  • Page 19: Additional Laser Safety Information

    Use the external power supply indoors only. Additional Laser Safety Information This product employs Class 1 Laser transceivers. ARNING When the LASER LED is on, the module is transmitting an optical signal on the SFP transceiver port. EXFO EX1...

  • Page 20: Electrical Safety Information

    Other Safety Symbols One or more of the following symbols may also appear on the EXFO EX1 device or its USB power adapter. Symbol Meaning...

  • Page 21: Getting Started

    Turning the EXFO EX1 Device On Note: Make sure the EXFO EX1 device is fully charged, refer to Recharging the Battery on page 44. Turn the EXFO EX1 device on by pressing the on/off switch for 1 second (refer to On/Off Switch and LED on page 4).
  • Page 22 It can also be used to connect to the network for firmware upgrade (refer to Software on page 41). Connect the RJ45 port of the EXFO EX1 device to the Ethernet network and make sure the link is up (refer to RJ45 Port and LEDs on page 7).

  • Page 23: Installing The Smart Device Application

    Getting Started Installing the Smart Device Application Installing the Smart Device Application The EXFO EX1 application needs to be installed on the smart device that will be used to control the EXFO EX1 device. Smart Device Minimum Requirements Operation System: ...

  • Page 24: Starting The Speedtest For The First Time

    Starting the Speedtest for the First Time Starting the Speedtest for the First Time It is possible to start the Speedtest from the smart device EXFO EX1 application assuming the EXFO EX1 device is turned on and connected to the network to be tested.

  • Page 25: Exfo Ex1 Main Menu

     EXFO EX1 device which is editable, refer to Device Information on page 41. EXFO EX1 Date and Time: Indicates the current date and time of the  EXFO EX1 device. EXFO EX1 Device Battery: Indicates the battery status and the ...

  • Page 26: Connection

    EXFO EX1 Main Menu Connection Connection Accessing this page automatically scans and lists all discovered EXFO EX1 devices using Bluetooth Low Energy (BLE). Note: The Connection page is displayed by default when the application is started for the first time or when the application cannot re-connect to the previously connected EXFO EX1 device.
  • Page 27 If the connection succeeds, Connected is displayed next to the connected EXFO EX1 device. 2. If the connection fails (not connected) ensure that the EXFO EX1 device is in-range, within 1 meter to 30 meters depending on the obstacle and interference, and select the device again.

  • Page 28: Speedtest

    1. Select the Connected EXFO EX1 device. 2. Select Yes to confirm its disconnection. Speedtest Note: The Speedtest by Ookla is only available when connected to an EXFO EX1 device. From the Speedtest page it is possible to start the test, see the test in-progress, results/verdicts, and access the test report.

  • Page 29: Reports

    EXFO EX1 Main Menu Reports Reports Note: The Reports page is only available when connected to an EXFO EX1 device. The Reports page lists the EXFO EX1 test reports and allows report file management as follows: Icon/Label Action Description Sort Tap to change the report sorting oder.
  • Page 30 Available when a single report is selected. Available when at least two reports are selected. Reports are stored on the EXFO EX1 device memory which is limited to 500 reports. It will not be possible to start a Speedtest once this limit is reached, a message will be displayed.

  • Page 31: About

    EXFO EX1 Main Menu About About Version and Copyrights Displays the version of the EXFO EX1 application and copyrights (EXFO and Speedtest by Ookla). Help User Guide opens the EXFO EX1’s user guide (PDF format) describing both the EXFO EX1 device and the EXFO EX1 application.

  • Page 33: Speedtest

    Speedtest The Speedtest is a proprietary testing methodology developed by Ookla and used by EXFO EX1 device to determine the quality of the Internet connection offered by a given Internet Service Provider (ISP). It also allows the user to determine if the Service Level Agreement (SLA) is properly met.

  • Page 34: Start/Stop

    Speedtest Start/Stop Note: The Speedtest page is selected by default whenever the EXFO EX1 application successfully connects to any EXFO EX1 device. The page displays the results of the last executed test when available. Start/Stop The Start/Stop button starts or stops the Speedtest.

  • Page 35: Client/Server Information

    For RJ45: Indicates if a Link Down alarm occurred during the last second. alarms/errors For SFP: indicates if a Link Down or LOS alarm occurred during the last second. For Wi-Fi: Indicates if a Wi-Fi Down (no connection) alarm occurred during the last second. EXFO EX1...
  • Page 36 2. Tap and swipe down the status bar. To collapse the status bar: 1. Tap on the status bar, within the status bar area, or anywhere outside the expanded status bar area. 2. Tap and swipe up the status bar area. EXFO EX1...

  • Page 37: Subtests

    The Wi-Fi parameters are continuously updated to represent what is on-going in the Wi-Fi environment, except while the test is running. EXFO EX1...

  • Page 38: Quick Report

    Refer to Reports on page 21 to view and share a previously saved Speedtest report. Settings Tap the settings button to configure the test, reports, and system parameters. Refer to Speedtest Settings on page 31 for more information. EXFO EX1...

  • Page 39: Speedtest Settings

    Latency Threshold when enabled, allows entering the maximum  threshold value in ms. Download Threshold when enabled, allows entering the minimum  and maximum threshold values in Mbits/s. Upload Threshold when enabled, allows entering the minimum and  maximum threshold values in Mbits/s. EXFO EX1...
  • Page 40 Speedtest Settings Test Interface Allows selecting the test interface and its parameters. Type/Rate allows the selection of the EXFO EX1 device test port to use  for the Speedtest: 10/100/1000M Electrical (default), 1GE Optical, or Wi-Fi. For RJ45 port: Connector indicates the port connector type which is RJ45.
  • Page 41 Not Connected indicates that no connection to an access point has  been established yet. Wi-Fi followed by an access point indicates that the EXFO EX1 device  is connected to an access point. The setting button allows either setting, changing, or disconnecting to/from an access point (see Wi-Fi on page 37).
  • Page 42 3. Enter the credentials to connect to this access point. To display the parameters of an access point: 1. Tap the setting button. 2. Tap the connected access point (SSID) to display its parameters (see Wi-Fi on page 37). EXFO EX1...
  • Page 43 Network MAC Address is the unique Media Access Control Address given to the  EXFO EX1 device Ethernet or Wi-Fi port. DHCP when enabled (default) dynamically obtains an IP address from  a DHCP (Dynamic Host Configuration Protocol) server. DHCP is enabled and not configurable when using Wi-Fi.

  • Page 44: Reports

    Allows configuration of report identification information and file format. Job Information Note: Job Information may not be available on all EXFO EX1 device versions. These fields are not mandatory and are used to identify the report. Enter the following job information if required: Job ID, Customer Name, Contractor Name, Operator Name, Circuit ID, and Comment.

  • Page 45: System

    Allows configuration of the EXFO EX1 device settings. Wi-Fi MAC Address is the default and unique Media Access Control (MAC)  address given to the Wi-Fi of the EXFO EX1 device. Channel Map provides a  dynamic view of all active 2.4 GHz or 5 GHz access points.
  • Page 46 It is possible to highlight more access points by tapping on each access point. Wi-Fi Access Points allow the EXFO EX1 device to connect to a Wi-Fi  access point for testing, or downloading and installing new firmware update (see Device Information on page 41).
  • Page 47 WPA2 - Enterprise Wi-Fi Protected Access Enterprise Version 2 Wired Equivalent Privacy Wi-Fi Protected Access Network: The connected Wi-Fi network information: IP Address, Subnet Mask, Gateway, DNS 1, DNS 2. CANCEL and FORGET allows respectively to close the pop-up or disconnect from this Wi-Fi access point. EXFO EX1...
  • Page 48 Date/Time Automatic Date/Time is enabled (not configurable) and set to Automatic meaning that the EXFO EX1 device uses the smart device date and time. Battery Charge remaining indicates the EXFO EX1 device battery status (icon) ...
  • Page 49  device to shut down once the period of inactivity is reached. The EXFO EX1 device shuts down when there is no activity on the device (no HTTP communication, test not running, no firmware update, EXFO EX1 application in closed or in background, etc.) for the defined period.
  • Page 50 If a new firmware update is available, tap the DOWNLOAD AND INSTALL button to download and install the new firmware on the EXFO EX1 device. A RJ45 or Wi-Fi (see Wi-Fi on page 37) connection is required on the EXFO EX1 device. The EXFO EX1 device battery charge level must be more than 30% to perform a system update.

  • Page 51: Maintenance

    ARNING The use of controls, adjustments and procedures, namely for operation and maintenance, other than those specified herein may result in hazardous radiation exposure or impair the protection provided by this unit. EXFO EX1...

  • Page 52: Recharging The Battery

    It is possible to use the provided USB cable alone connected to a USB port of a computer to recharge the battery only when the EXFO EX1 device is turned off. The power supplied from a computer USB port is not sufficient to charge the EXFO EX1 device when it is turned on.

  • Page 53: Replacing The Battery

    Maintenance Replacing the Battery Replacing the Battery The EXFO EX1 device is powered by a rechargeable Li-ion smart battery. ARNING Only replace the rechargeable Li-ion smart battery of the EXFO EX1 device with a battery of the same type and model. The use of other batteries may damage your unit and compromise your safety.
  • Page 54 Maintenance Replacing the Battery To replace the battery: 1. Turn off the EXFO EX1 device. 2. Unplug any power cable. 3. Using a screwdriver, remove the screw that is located on the back of the EXFO EX1 device. Screw 4. Remove the battery compartment door.

  • Page 55: Cleaning Lc Connectors

    This symbol on the product means that you should recycle or dispose of your product (including electric and electronic accessories) properly, in accordance with local regulations. Do not dispose of it in ordinary garbage receptacles. For complete recycling/disposal information, visit the EXFO Web site at www.exfo.com/recycle. EXFO EX1...

  • Page 57: Troubleshooting

    Troubleshooting Solving Common Problems Before calling EXFO’s technical support, please read the following common problems that can occur and their respective solution. Problem Possible Cause Solution Unable to establish the connection Too much distance between the Reduce the distance between the...

  • Page 58: Contacting The Technical Support Group

    Contacting the Technical Support Group To obtain after-sales service or technical support for this product, contact EXFO at one of the following numbers. The Technical Support Group is available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.

  • Page 59: Warranty

    Warranty General Information EXFO Inc. (EXFO) warrants this equipment against defects in material and workmanship for a period of one year from the date of original shipment. EXFO also warrants that this equipment will meet applicable specifications under normal use.

  • Page 60: Liability

    Liability Liability EXFO shall not be liable for damages resulting from the use of the product, nor shall be responsible for any failure in the performance of other items to which the product is connected or the operation of any system of which the product may be a part.

  • Page 61: Service And Repairs

    5. Return the equipment, prepaid, to the address given to you by support personnel. Be sure to write the RMA number on the shipping slip. EXFO will refuse and return any package that does not bear an RMA number.

  • Page 62: Exfo Service Centers Worldwide

    Fax: +86 (755) 2955 3101 Xintian Avenue, support.asia@exfo.com Fuyong, Bao’An District, Shenzhen, China, 518103 To view EXFO's network of partner-operated Certified Service Centers nearest you, please consult EXFO's corporate website for the complete list of service partners: http://www.exfo.com/support/services/instrument-services/ exfo-service-centers. EXFO EX1...

  • Page 63: A Specifications

    The following general specifications can change without notice. The information presented in this section is provided as a reference only. To obtain this product’s most recent technical specifications, visit the EXFO Web site at www.exfo.com. General Specifications Equipment Rating Specification...

  • Page 65: B Glossary

    Glossary Acronym List Help Alternating Current Bluetooth Low Energy BSSID Basic Service Set Identifier CAGE Commerce And Government Entities Clean Dry Air Comma Separated Value Depth Decibel milliwatts DHCP Dynamic Host Configuration Protocol Domain Name System EXFO EX1...
  • Page 66 Glossary Acronym List EFTA European Free Trade Association EIRP Equivalent Isotropically Radiated Power European Union EXFO Universal Interfaces Federal Communications Commission FPGA Field-Programmable Gate Array Gbit/s Gigabit per second Giga Hertz Height HTTP Hypertext Transfer Protocol Hertz ICED Interference-Causing Equipment Standard...
  • Page 67 Glossary Acronym List Local Area Network Light-Emitting Diode Media Access Control Mbit/s Megabit per second Mega Hertz milliseconds milli Watt NATO North Atlantic Treaty Organization Portable Document Format Radio Frequency Return Merchandise Authorization Radio Standards Specifications EXFO EX1...
  • Page 68 Glossary Acronym List Small Form Factor Pluggable International System Service Level Agreement SSID Service Set Identifier Transmission Control Protocol United States of America Universal Serial Bus Width Wi-Fi Wireless Fidelity EXFO EX1...

  • Page 69: Ethernet Interface And Signal

    Glossary Ethernet Interface and Signal Ethernet Interface and Signal Ethernet Interface Ethernet Signal 10/100/1000 Mbit/s Electrical 10Base-T 100Base-TX 1000Base-T 100 Mbit/s Optical 100Base-FX 100Base-LX10 100Base-BX10 1000 Mbit/s Optical 1000Base-SX 1000Base-LX 1000Base-ZX 1000Base-BX10 Future use. EXFO EX1...

  • Page 71: Index

    Download Threshold ........31 Battery ........5, 17, 40, 44, 45 Equipment rating ........55 Bluetooth® equipment returns........53 frequency band data ......vii EX1 update required........18 BSSID............38 FCC ..............vi caution Frequency Band ........... 38 of personal hazard........8 frequency, Bluetooth®...
  • Page 72 Ookla Privacy Notice........35 Settings ............30 Operator Name ........... 36 SFP Information........... 32 OS update required ........18 Share Format ..........36 shipping to EXFO......... 53 Signal Strength..........39 Software............41 Period............41 specifications, product ......7, 55 Power Saving ..........41 Speed ............
  • Page 73 TX Power............. 32 Type/Rate ............ 32 Upload ............29 Upload Threshold ........31 USB-C ............3 User Guide ..........23 Vendor ............38 Version and Copyrights ....... 23 warranty certification ........... 52 exclusions ..........52 general ..........51 EXFO EX1...
  • Page 76 Tel.: 1 978 367-5600 · Fax: 1 978 367-5700 EXFO FINLAND Elektroniikkatie 2 FI-90590 Oulu, FINLAND Tel.: +358 (0) 403 010 300 · Fax: +358 (0) 8 564 5203 TOLL-FREE (USA and Canada) 1 800 663-3936 © 2018 EXFO Inc. All rights reserved. Printed in Canada (2018-08) ...

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