EXFO EX Series User Manual
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EXFO EX Series User Manual

Ethernet services broadband tester
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EXFO EX Series
Ethernet Services Broadband Tester
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Summary of Contents for EXFO EX Series

  • Page 1 User Guide EXFO EX Series Ethernet Services Broadband Tester www.EXFO.com...
  • Page 2 EXFO Inc. (EXFO). Information provided by EXFO is believed to be accurate and reliable. However, no responsibility is assumed by EXFO for its use nor for any infringements of patents or other rights of third parties that may result from its use.

  • Page 3: Table Of Contents

    Contents Regulatory Information ......................v 1 Introducing the EXFO EX Series ..............1 EXFO EX Series Devices ......................2 Technical Specifications ......................9 Conventions ..........................9 2 Safety Information ..................11 Laser Safety Information .......................14 Electrical Safety Information ....................14 Other Safety Symbols ......................15 3 Getting Started ..................
  • Page 4 General Information ......................63 Gray Market and Gray Market Products ................64 Liability ..........................65 Exclusions ..........................65 Certification ..........................65 Service and Repairs .......................66 EXFO Service Centers Worldwide ..................67 A Specifications ....................69 B Glossary .......................71 Acronym List .........................71 Ethernet Interface and Signal ....................75 Index .........................77...

  • Page 5: Regulatory Information

    USA Electromagnetic Interference Regulatory Statement Electronic test and measurement equipment is exempt from FCC part 15, subpart B compliance in the United States of America. However, EXFO Inc. makes reasonable efforts to ensure compliance to the applicable standards. The limits set by these standards are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 6 Attention : Cet appareil n'est pas destiné à être utilisé dans des environnements résidentiels et peut ne pas assurer la protection adéquate à la réception radioélectrique dans ce type d'environnements. EXFO EX...
  • Page 7 Class B limits specified in the applicable ICES standard. Classe B : Matériel qui ne peut pas être inclus dans la classe A. Utilisé également pour indiquer les limites d'émission correspondantes qui s'appliquent à un tel matériel. EXFO EX Series...
  • Page 8 à des fins d’examen ou d’analyse ou pour le transfert d’énergie électromagnétique. Supplier’s Declaration of Conformity (SDoC) The SDoC for your product is as follows: CAN ICES-001 (A) / NMB-001 (A) viii EXFO EX...
  • Page 9 Development Canada license-exempt RSS standards. Operation is subject to the following two conditions:  (1) This device may not cause harmful interference (2) this device must accept any interference received, including interference that may cause undesired operation. EXFO EX Series...
  • Page 10  kept as far as possible from the user’s body. For compliance to RF exposure requirements, a minimum separation distance of 20 centimeters (8 inches) must be maintained between the EXFO EX device and the user or bystanders. EXFO EX...
  • Page 11 2454 - 2483.5 MHz. For detailed information, the end-user should contact the national spectrum authority in France. In the European Union, the low bands 5.15 - 5.35 GHz and 5.945 - 6.425 GHz are for indoor use only. EXFO EX Series...
  • Page 12 Operational restrictions for Equivalent Isotropic Radiated Power (EIRP) are provided by the system manufacturer. Any deviation from the permissible power and frequency settings for the country of use is an infringement of national law and may be punished as such. EXFO EX...
  • Page 13 Regulatory Information Simplified EU and UK Declaration of Conformity Hereby, EXFO declares that the radio equipment type “EXFO EX” is in compliance with European Directive 2014/53/EU and the UK legislation S.I. 2017/1206 Radio Equipment Regulations 2017. The full text of the declaration of conformity is available at the following Internet address: www.exfo.com/en/resources/legal-documentation.

  • Page 15: Introducing The Exfo Ex Series

    Introducing the EXFO EX Series Designed to be paired with a smart device, the EXFO EX is a one-of-a-kind Ethernet tester used to qualify broadband connections delivered to both residential and business Ethernet customers—enabling service providers to validate delivery of full line rate Ethernet speeds to their subscribers. The...

  • Page 16: Exfo Ex Series Devices

    Introducing the EXFO EX Series EXFO EX Series Devices EXFO EX Series Devices USB-C Charging Port USB-B RS232 Port (Future use) Button and LED (Future use) On/Off Switch and LED Battery LED SFP Port and LEDs RJ45 Port and LEDs...
  • Page 17 Introducing the EXFO EX Series EXFO EX Series Devices EX10 and EX10 PRO Wi-Fi LED (Future use) Bluetooth LED On/Off Switch and LED SFP+ Port (Future use) Reset pin hole RJ45 Port USB-C Charging Port Note: EX10 is used in this user guide to represent both EX10 and EX10 PRO devices unless otherwise specified.
  • Page 18 EXFO EX Series Devices USB-C Charging Port The battery of the EXFO EX device is not fully charged at the factory. Charge the battery before using the EXFO EX device for the first time or when it has been unused for extended periods.
  • Page 19 Introducing the EXFO EX Series EXFO EX Series Devices On/Off Switch and LED Turns the EXFO EX device on or off. To turn the EXFO EX device on, press and hold the on/off switch (about  1 second) until the LED starts flashing. MPORTANT...
  • Page 20 Amber flashing Battery low (between 5 and 25%), charging. Green Battery charging is completed, plugged-in. Green flashing Battery charging (more than 25%). Either the EXFO EX device is turned off or the battery is above 25% and not charging. EXFO EX...
  • Page 21 Returns to factory (EX1) / previous (EX10) firmware version.  Returns to factory default settings.  Clears all test reports from the EXFO EX device memory.  To reset the EXFO EX device: 1. Turn the EXFO EX device off.
  • Page 22 Downstream, XGS-PON 10G Upstream/Downstream (Speedtest is limited to 1GE with this SFP+ transceiver on EX1). LASER red LED is on when the EXFO EX device is emitting an optical laser signal. LINK green LED is on when the link is up, off when the link is down, and flashing when frames are transmitted and/or received.

  • Page 23: Technical Specifications

    Introducing the EXFO EX Series Technical Specifications Technical Specifications To obtain this product’s technical specifications, visit the EXFO Web site at www.exfo.com. Conventions Before using the product described in this guide, you should understand the following conventions: ARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 25: Safety Information

    ARNING Use only accessories designed for your unit and approved by EXFO. For a complete list of accessories available for your unit, refer to its technical specifications or contact EXFO.
  • Page 26 Safety Information MPORTANT Refer to the documentation provided by the manufacturers of any accessories used with your EXFO product. It may contain environmental and/or operating conditions limiting their use. MPORTANT When you see the following symbol on your unit , make sure that you refer to the instructions provided in your user documentation.
  • Page 27 The EX10 may experience disturbances when used in a highly electrostatic charged environment. To minimize the risk, dissipate static electricity by touching a grounded unpainted metal object before connecting or disconnecting cables to/from the unit.  before inserting or removing a transceiver to/from the unit.  EXFO EX Series...

  • Page 28: Laser Safety Information

    When you use the unit outdoors, ensure that it is protected from liquids, dust, direct sunlight, precipitation, and full wind pressure. Use the external power supply indoors only. Note: To ensure that the unit is completely turned off, disconnect the power cable and remove the battery. EXFO EX...

  • Page 29: Other Safety Symbols

    Other Safety Symbols One or more of the following symbols may also appear on the EXFO EX device or its USB power adapter. Symbol Meaning...

  • Page 31: Getting Started

    Turning the EXFO EX Device On Note: Make sure the EXFO EX device is fully charged, refer to Recharging the Battery on page 52. Turn the EXFO EX device on by pressing the on/off switch for 1 second (refer to On/Off Switch and LED on page 5).
  • Page 32 It can also be used to connect to the network for firmware upgrade (refer to Software on page 48). Connect the RJ45 port of the EXFO EX device to the Ethernet network and make sure the link is up (refer to RJ45 Port and LEDs on page 8).
  • Page 33 ARNING Use only EXFO supported transceivers. Refer to www.exfo.com for the list of supported transceivers. Using non-supported transceivers can affect the performance and accuracy of the test; in the case of GPON/XGS-PON the test may won’t work.

  • Page 34: Installing The Smart Device Application

    1. From an Android smart device, open Play Store (Google). 2. From an Apple smart device, open App Store. 3. Search for EXFO or EXFO EX Series to locate the EXFO EXs application. 4. Install the EXFO EXs application. EXFO EX...

  • Page 35: Starting The Speedtest For The First Time

    Starting the Speedtest for the First Time Starting the Speedtest for the First Time It is possible to start the Speedtest from the smart device EXFO EXs application assuming the EXFO EX device is turned on and connected to the network to be tested.

  • Page 37: Exfo Ex Main Menu

    Device Battery: Indicates the battery status and the percentage of the  remaining battery charge level of the EXFO EX device. Tapping on the battery icon, opens the battery information and settings, refer to Battery on page 47 for more information.

  • Page 38: Connection

    EXFO EX Main Menu Connection Connection Accessing this page automatically scans and lists all discovered EXFO EX devices using Bluetooth Low Energy (BLE). Note: The Connection page is displayed by default when the application is started for the first time or when the application cannot re-connect to the previously connected EXFO EX device.
  • Page 39 EXFO EX Main Menu Connection 2. If the connection fails (not connected) ensure that the EXFO EX device is in-range, within 1 meter to 30 meters depending on the obstacle and interference, and select the device again. 3. If the Incompatibility Detected page is displayed, the firmware of the...

  • Page 40: Speedtest

    EXFO EX Main Menu Speedtest Speedtest Note: The Speedtest by Ookla is only available when connected to an EXFO EX device. From the Speedtest page it is possible to start the test, see the test in-progress, results/verdicts, and access the test report. Refer to Speedtest on page 29 for more information.
  • Page 41 Available when a single report is selected. Available when at least two reports are selected. Reports are stored on the EXFO EX device memory which is limited to 500 reports. It will not be possible to start a Speedtest once this limit is reached, a message will be displayed.

  • Page 42: About

    EXFO EX Main Menu About About Version and Copyrights Displays the version of the EXFO EXs application and copyrights (EXFO and Speedtest by Ookla). Help User Guide opens the EXFO EX’s user guide (PDF format) describing both the EXFO EX device and the EXFO EXs application.

  • Page 43: Speedtest

    1. Ookla is a third party provider. The Ookla Speedtest Powered technology involves Ookla owned and/or controlled servers that may or may not be within your network. Ookla retains the right to aggregate test results and to monetize aggregated results as they see fit. EXFO EX Series...

  • Page 44: Start/Stop

    Speedtest Start/Stop Note: The Speedtest page is selected by default whenever the EXFO EXs application successfully connects to any EXFO EX device. The page displays the results of the last executed test when available. Start/Stop The Start/Stop button starts or stops the Speedtest.

  • Page 45: Client/Server Information

    (the icon is not displayed). The rate and power level (dBm) are displayed when a valid signal is received. For Wi-Fi: Indicates the Wi-Fi radio signal strength (icon), the frequency band in GHz, and the link speed in Mbit/s. EXFO EX Series...
  • Page 46 Completed: The test is completed. Aborted - <reason>: The test has been interrupted and the reason is displayed: Link Down, LOS, PON Down, Network Timeout, Unresolved IP Address, Server Unavailable, Ookla Server Unreachable, User Stopped, Report Count Exceeded, Wi-Fi Down, etc. EXFO EX...

  • Page 47: Subtests

    Note: Speedtest uses TCP and requires that the port 8080 is not blocked allowing TCP type transactions on the network. Latency Measures the round-trip time between the client and the Ookla server. EXFO EX Series...

  • Page 48: Quick Report

    Bluetooth devices, the number of devices present in the vicinity dividing the bandwidth to the access point, and the load balancing between assess points in business type environments. The Wi-Fi parameters are continuously updated to represent what is on-going in the Wi-Fi environment, except while the test is running. EXFO EX...

  • Page 49: Tools

    URL Validation allows collecting key output information returned by a successful server URL query. Tap on this field to change or validate the server URL. Server URL indicates the server address: https://www.exfo.com by  default. To change the server URL, tap on this field and enter a new valid Server URL.
  • Page 50 Tools Wi-Fi (EX1) MAC Address is the default and unique Media Access Control (MAC)  address given to the Wi-Fi of the EXFO EX device. Channel Map provides a  dynamic view of all active 2.4 GHz or 5 GHz access points.
  • Page 51 Tap on an access point to highlight it on the graph. Tap again on the access point to un-select it. It is possible to highlight more access points by tapping on each access point. Wi-Fi Access Points allow the EXFO EX device to connect to a Wi-Fi  access point for testing, or downloading and installing new firmware update (see Device Information on page 23).
  • Page 52 WPA2 - Personal Wi-Fi Protected Access Personal Version 2 Network: The connected Wi-Fi network information: IP Address, Subnet Mask, Gateway, DNS 1, DNS 2. CANCEL and FORGET allows respectively to close the pop-up or disconnect from this Wi-Fi access point. EXFO EX...

  • Page 53: Speedtest Settings

    SpeedTest server, tap on the Speedtest field and select either a server from the list of the 25 closest servers or use the search to find the desired server based on its server name, country, or sponsor (Service Provider Name). EXFO EX Series...
  • Page 54 Interface Allows selecting the test interface and its parameters. Type/Rate For EX1: allows the selection of the EXFO EX10 device test port to use for the Speedtest: Base-T Electrical (default), 1GE Optical, GPON, XGS-PON, or Wi-Fi. For EX10: indicates the EXFO EX10 device test port used for the Speedtest: Base-T Electrical.
  • Page 55 Transceiver Type, available with GPON/XGS-PON, allows selecting the  type of transceiver: EXFO Managed provides specific adaptation to the GPON/XGS-PON transceiver for normal operation. In addition for GPON transceiver, provides access to supported configuration parameters and statistics. Others does not apply any specific adaptation to the transceiver.
  • Page 56 Not Connected indicates that no connection to an access point has  been established yet. Wi-Fi followed by an access point indicates that the EXFO EX device is  connected to an access point. The settings button allows either setting, changing, or disconnecting to/from an access point (see Wi-Fi (EX1) on page 36).
  • Page 57 3. Enter the credentials to connect to this access point. To display the parameters of an access point: 1. Tap the settings button. 2. Tap the connected access point (SSID) to display its parameters (see Wi-Fi (EX1) on page 36). EXFO EX Series...
  • Page 58 100 - High Priority 001 - Low Priority 101 - High Priority 010 - Low Priority 110 - High Priority 011 - Low Priority 111 - High Priority VLAN Type allows selecting the VLAN Ethernet Type: 8100 (default),  88A8. EXFO EX...
  • Page 59 EXFO EX to the DHCP server. To enable the DHCP Option 60, tap on this field, enable the option and enter the Vendor Class ID (default is EXFO). If the EXFO EX is not whitelisted, then it will not receive an IP address.

  • Page 60: Reports

    Allows configuration of report identification information and file format. Job Information Note: Job Information may not be available on all EXFO EX device versions. These fields are not mandatory and are used to identify the report. Enter the following job information if required: Job ID, Customer Name, Contractor Name, Operator Name, Circuit ID, and Comment.

  • Page 61: System

    Date/Time Automatic Date/Time is enabled (not configurable) and set to Automatic meaning that the EXFO EX device uses the smart device date and time. Battery Charge remaining indicates the EXFO EX device battery status (icon) ...
  • Page 62  device to shut down once the period of inactivity is reached. The EXFO EX device shuts down when there is no activity on the device (no HTTP communication, test not running, no firmware update, EXFO EXs application in closed or in background, etc.) for the defined period.
  • Page 63 If a new firmware update is available, tap the DOWNLOAD AND INSTALL button to download and install the new firmware on the EXFO EX device. A RJ45 or Wi-Fi (see Wi-Fi (EX1) on page 36) connection is required on the EXFO EX device. The EXFO EX device battery charge level must be more than 30% to perform a system update.

  • Page 65: Maintenance

    The use of controls, adjustments and procedures, namely for operation and maintenance, other than those specified herein may result in hazardous radiation exposure or impair the protection provided by this unit. Recalibrating the Unit The EXFO EX device does not require any calibration. EXFO EX Series...

  • Page 66: Recharging The Battery

    (refer to Battery LED (EX1) on page 6 for EX1 and On/Off Switch and LED on page 5 for EX10). The EXFO EX device battery charge status is also available on the smart device application (refer to Device Information on page 23 and Battery on page 47).

  • Page 67: Replacing The Battery

    Maintenance Replacing the Battery Replacing the Battery The EXFO EX device is powered by a rechargeable smart Li-ion battery. ARNING Battery replacement should only be done by a qualified technician with the appropriate tools on an electronic bench or similar environment.
  • Page 68 Maintenance Replacing the Battery To replace the EX1 battery: 1. Turn off the EXFO EX device. 2. Unplug any power cable. 3. Using a #2 Phillips screwdriver, remove the screw that is located on the back of the EXFO EX device.
  • Page 69 Maintenance Replacing the Battery To replace the EX10 battery: 1. Turn off the EXFO EX device. 2. Unplug any power cable. 3. Place the device upside down on a flat surface. 4. Using a #2 Phillips screwdriver, remove the screws that are located at each end of the device;...
  • Page 70 7. Replace the battery making sure its label is facing down, twist the wires as shown below, and reconnect the wires to the device connector. 8. Replace the bottom of the case. 9. Re-screw the bottom of the case in place using the screws that were removed at step 4. EXFO EX...

  • Page 71: Battery Maintenance Recommendations

    Your unit uses the following type of batteries: smart Li-ion. These are batteries with built-in protection that have been especially designed for EXFO. For this reason, you can only replace them with EXFO-approved batteries of the same type and model.
  • Page 72 Maintenance Battery Maintenance Recommendations At EXFO, we take the safety of our customers very seriously and want  to make sure any battery replacement is done properly. The batteries of all EXFO-branded products are tested, certified, and in compliance with these international safety standards: United Nations (UN) Transport Regulations UN38.3: Covers battery...

  • Page 73: Cleaning Lc Connectors

    This symbol on the product means that you should recycle or dispose of your product (including electric and electronic accessories) properly, in accordance with local regulations. Do not dispose of it in ordinary garbage receptacles. For complete recycling/disposal information, visit the EXFO Web site at www.exfo.com/recycle. EXFO EX Series...

  • Page 75: Troubleshooting

    Troubleshooting Solving Common Problems Before calling EXFO’s technical support, please read the following common problems that can occur and their respective solution. Problem Possible Cause Solution Unable to establish the Too much distance between the smart Reduce the distance between the connection between the smart device and the EXFO EX device.

  • Page 76: Contacting The Technical Support Group

    Contacting the Technical Support Group To obtain after-sales service or technical support for this product, contact EXFO at one of the following numbers. The Technical Support Group is available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.

  • Page 77: Warranty

    Warranty General Information EXFO Inc. (EXFO) warrants this equipment against defects in material and workmanship for a period of one year from the date of original shipment. EXFO also warrants that this equipment will meet applicable specifications under normal use.

  • Page 78: Gray Market And Gray Market Products

    (hereafter unauthorized intermediary). EXFO considers that a product originates from the gray market (hereafter gray market product) in the following situations: A product is sold by an unauthorized intermediary.

  • Page 79: Liability

    Liability Liability EXFO shall not be liable for damages resulting from the use of the product, nor shall be responsible for any failure in the performance of other items to which the product is connected or the operation of any system of which the product may be a part.

  • Page 80: Service And Repairs

    5. Return the equipment, prepaid, to the address given to you by support personnel. Be sure to write the RMA number on the shipping slip. EXFO will refuse and return any package that does not bear an RMA number.

  • Page 81: Exfo Service Centers Worldwide

    Fax: +86 (755) 2955 3101 Xintian Avenue, support.asia@exfo.com Fuhai, Bao’An District, Shenzhen, China, 518103 To view EXFO's network of partner-operated Certified Service Centers nearest you, please consult EXFO's corporate website for the complete list of service partners: http://www.exfo.com/support/services/instrument-services/ exfo-service-centers. EXFO EX Series...

  • Page 83: A Specifications

    MPORTANT The following technical specifications can change without notice. The information presented in this section is provided as a reference only. To obtain this product’s most recent technical specifications, visit the EXFO Web site at www.exfo.com. Equipment Rating Specification EX10 Temperature - Operating 0 °C to 40 °C (32 °F to 104 °F)

  • Page 85: B Glossary

    Glossary Acronym List Help Alternating Current Bluetooth Low Energy BSSID Basic Service Set Identifier CAGE Commerce And Government Entities Clean Dry Air Comma Separated Value Depth Decibel milliwatts DHCP Dynamic Host Configuration Protocol Domain Name System EXFO EX Series...
  • Page 86 Glossary Acronym List EFTA European Free Trade Association EIRP Equivalent Isotropically Radiated Power European Union EXFO Universal Interfaces Federal Communications Commission FPGA Field-Programmable Gate Array Gbit/s Gigabit per second Giga Hertz GPON Gigabit Passive Optical Network Height HTTP Hypertext Transfer Protocol...
  • Page 87 Local Area Network Light-Emitting Diode Media Access Control Mbit/s Megabit per second Mega Hertz milliseconds milli Watt NATO North Atlantic Treaty Organization Portable Document Format PPPoE Point-to-Point Protocol over Ethernet Radio Frequency Return Merchandise Authorization Radio Standards Specifications EXFO EX Series...
  • Page 88 Small Form Factor Pluggable International System Service Level Agreement SSID Service Set Identifier Transmission Control Protocol United States of America Universal Serial Bus Vendor Class ID VLAN Virtual Local Area Network Width Wi-Fi Wireless Fidelity XGS-PON 10-Gbit/s Symmetric Passive Optical Network EXFO EX...

  • Page 89: Ethernet Interface And Signal

    Glossary Ethernet Interface and Signal Ethernet Interface and Signal Ethernet Interface Ethernet Signal Base-T Electrical 10Base-T 100Base-TX 1000Base-T 2.5GBase-T 5GBase-T 10GBase-T 100 Mbit/s Optical 100Base-FX 100Base-LX10 100Base-BX10 1GE Optical 1000Base-SX 1000Base-LX 1000Base-ZX 1000Base-BX10 Future use. EXFO EX Series...

  • Page 91: Index

    Bluetooth and Wi-Fi .....xi Charge remaining........47 front panel, cleaning ........51 Circuit ID ............. 46 cleaning front panel..........51 Cleaning Optical Connectors ....... 59 Gateway ............38 Client/Server Information ......31 Google............20 Comment ............ 46 GPON............18 EXFO EX Series...
  • Page 92 (RMA) ..66 RJ45............... 8 RJ45 Port ............. 18 RX Power ............. 41 Network Repository Server ......48 RX Power Range .......... 41 No Network connection on ......25 No Network connection on Wi-Fi ....25 obtaining batteries........58 EXFO EX...
  • Page 93 SFP Port ............18 USB-C ............4 SFP+ Information........41 User Guide........... 28 Share Format..........46 shipping to EXFO ........66 Signal Strength ........... 38 Vendor ............37 Software ............. 48 Version and Copyrights ....... 28 Special VID values ........44 VID ..............
  • Page 96 · info@EXFO.com CORPORATE HEADQUARTERS 400 Godin Avenue Quebec (Quebec) G1M 2K2 CANADA Tel.: 1 418 683-0211 · Fax: 1 418 683-2170 TOLL-FREE (USA and Canada) 1 800 663-3936 © 2022 EXFO Inc. All rights reserved. Printed in Canada (2022-12)

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