Lionel Limited Warranty Policy & Service - Lionel Berkshire LionChief Owner's Manual

Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and structural components,
with the exception of TRACTION TIRES are warranted to the original owner-purchaser for a period of one year from
the original date of purchase against original defects in materials or workmanship when purchased through a Lionel
Authorized Retailer*.
This warranty does NOT cover the following:
• Normal wear and tear
• Defects appearing in the course of commercial use
• Damage resulting from abuse/misuse of the product
• Damage resulting from consumer or unauthorized attempted repair or modification
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this
product in any way; visually, mechanically or electronically, voids the warranty in its entirety.
Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-
purchaser (this warranty is non-transferrable) to Lionel LLC MUST be accompanied by the original receipt for purchase (or
copy) from an Authorized Lionel Retailer*, will at the discretion of Lionel LLC, be repaired or replaced, without charge for
parts or labor. In the event the defective product cannot be repaired, and a suitable replacement is not available, Lionel will offer
to replace the product with a comparable model (determined by Lionel LLC), if available. In the event a comparable model
is not available the customer will be refunded the original purchase price (requires proof of purchase from the Authorized
Lionel Retailer* it was originally purchased). Any products on which warranty service is sought must be sent with prior
Return Authorization # from Lionel freight or postage prepaid (Lionel will refuse any package when postage is due). Lionel is not
responsible for any unauthorized contents of the package or shipping packaging or materials or any package sent with-out prior
authorization. Transportation and shipping charges are not covered as part of this warranty for interna-
tional shipments.
NOTE: Products that require service that do not have a receipt will not be serviced by Lionel. Any prod-
uct sent to Lionel under a Return Authorization and not accompanied by a receipt; the return shipping
costs will be the responsibility of the customer.
In no event shall Lionel LLC be held liable for incidental or consequential damages.
S
ome states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not
apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state.
Instructions for Obtaining Service
I
f service for this Lionel LLC product is required you must FIRST call 1-800-4LIONEL (1-800-454-6635), Email Talktous@
lionel.com, or write to Lionel Customer Service, 6301 Performance Drive, Concord, NC 28027. Please have the Lionel product
number and original receipt showing the date, location of original purchase, and description of problem. You will receive a
return authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at Lionel LLC.
Once you have your Return Authorization (RA) number, make sure the item is well packed to protect during shipping. (The
original packaging was designed to protect product during transit).
Please make sure you have followed all of the above instructions carefully before returning any merchandise for service.
Warranty Information
P
roducts that are more than 3 years old, from date of manufacture, are not applicable for warranty
coverage, even if they have never been sold prior to this date. (Under no circumstance shall any
components or labor be provided free of charge.)
©2022 L L.L.C.
IONEL
6301 Performance Dr., C
ONCORD
U S A
NITED TATES OF MERICA
P C
RINTED IN HINA
, NC 28027