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Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and structural components, with the exception of LIGHT BULBS,
LED's & TRACTION TIRES are warranted to the original owner-purchaser for a period of one year from the original date of purchase against
original defects in materials or workmanship when purchased through a Lionel Authorized Retailer*.
This warranty does NOT cover the following:
• Normal wear and tear
• Light bulbs or LED's
• Defects appearing in the course of commercial use
• Damage resulting from abuse/misuse of the product
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety. Modification of this product in any way; visually,
mechanically or electronically, voids the warranty in its entirety.
Any warranted product which is defective in original materials or workmanship and is delivered by the original owner-purchaser (this warranty is non-
transferrable) to Lionel LLC or any Lionel Authorized Service Station MUST be accompanied by the original receipt for purchase (or copy) from an Authorized
Lionel Retailer*, will at the discretion of Lionel LLC, be repaired or replaced, without charge for parts or labor. In the event the defective product cannot be repaired,
and a suitable replacement is not available, Lionel will offer to replace the product with a comparable model (determined by Lionel LLC), if available. In the
event a comparable model is not available the customer will be refunded the original purchase price (requires proof of purchase from the Authorized Lionel
Retailer* it was originally purchased). Any products on which warranty service is sought must be sent freight or postage prepaid (Lionel will refuse any package when
postage is due). Transportation and shipping charges are not covered as part of this warranty.
NOTE: Products that require service that do not have a receipt from an LIONEL AUTHORIZED RETAILER* will be required to pay for
all parts required to repair the product (labor will not incur a charge) providing the product is not older than 3 years from date of
manufacture and is within 1 year from date of purchase. A copy of the original
In no event shall Lionel LLC be held liable for incidental or consequential damages.
S
ome states do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you
specific legal rights and you may have other rights which vary from state to state.
Instructions for Obtaining Service
I
f service for this Lionel LLC product is required; bring the item, along with your DATED sales receipt and completed warranty information (at the bottom of this page)
to the nearest Lionel Authorized Service Station. Your nearest Lionel Service Station can be found by calling 1-800-4-LIONEL or by accessing the website at www.
lionel.com.
If you prefer to send your Lionel product directly to Lionel, for repair you must FIRST call 1-800-4LIONEL (1-800-454-6635) or write to Lionel Customer Service, 6301
Performance Drive, Concord, NC 28027. Please have the 6-digit Lionel product number, the date of original purchase, the dealer where the item was purchased and
what seems to be the problem. You will receive a return authorization (RA) number to ensure your merchandise will be properly tracked and handled upon receipt at
Lionel LLC.
Once you have your Return Authorization (RA) number, make sure the item is packed in its original Styrofoam inner container which is placed inside the original
outer display box (this will help prevent damage during shipping and handling). This shipment MUST be prepaid and we recommend that it be insured with the
carrier of your choice.
Please make sure you have followed all of the above instructions carefully before returning any merchandise for service. You may choose to have your product repaired
by one of Lionel LLC's Authorized Service Stations after its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.
Warranty Information
P
lease complete the information below and keep it, along with your DATED ORIGINAL SALES RECEIPT. You MUST present this form AND your DATED
SALES RECEIPT when requesting warranty service.
*A complete listing of Lionel Authorized retailers can be found by calling 1-800-4-LIONEL or by visiting our website at www.lionel.com.
Products that are more than 3 years old, from date of manufacture, are not applicable for warranty coverage, even if they have never been sold prior to this date. (Under
no circumstance shall any components or labor be provided free of charge.)
Name _________________________________________________________________________
Address ________________________________________________________________________
Place of Purchase _________________________________________________________________
Date of Purchase __________________________________________________________________
Product Number __________________________________________________________________
sales receipt is required.
©2020 L
L.L.C.
IONEL
6301 Performance Dr., C
ONCORD
U
S
A
NITED
TATES OF
MERICA
P
C
RINTED IN
HINA
, NC 28027
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