Alpha ESS SMILE-B3-PLUS Owner's Manual page 30

WARRANTY
This Warranty does not apply to damage caused by continued use of the Product
after it is known, or would have been known with regular servicing, it is defective.
Customer's assistance in returning the faulty unit:
Following the receipt of the replacement unit, the customer must return the
allegedly faulty unit in the same packaging material as the replacement unit.
AlphaESS will supply all labels, documentation and freight details for the return of
the allegedly faulty unit. All allegedly faulty inverters must be returned within 10
(ten) working days of the receipt of the replacement unit. A qualified installer must
be available for the unit exchange and re-commissioning. The replacement unit
will be covered by the original warranty terms of the faulty unit for the remaining
warranty period of the faulty unit.
Wrong Deliveries and Transit Damage
Wrong deliveries, incorrect or damaged packing and transit damage claims are not
warranty claims. Such cases should be referred to Customer Service on www.alpha-
ess.com.
How to Make a Warranty Claim
If a Product fails within the Warranty period, the end-user must stop using the
Product or the system in which the Product is installed as the case may be by
isolating the Product from any energy source, make a claim as soon as possible and
follow all instructions provided by us, or our representative or agents.
To make a Warranty claim under this voluntary warranty, the end-user must contact
us by the customer feedback system in online monitoring: https://service.alphaess.
com/Common/ComplaintsProcessing/Index or by email at info@alpha-ess.com.
When contacting us by the online monitoring, please fill in the relevant form;
When contacting us by email, please have the following information to hand:
• Your name, address, postcode and a telephone number where you can be
contacted
• The model designation and serial number of the Product (you can find both on
the Product)
• Proof of purchase with date and address of the vendor
• Installation date and installation address
• Signed commissioning report or protocol
• Contact details of the installer
• A complete and detailed list of observed faults and other information which
could help with the analysis of the fault (e.g. any modifications)
Costs of Submitting a Warranty Claim
For invalid claims under this Warranty, we will not be liable for the end-user's costs
in making the warranty claim, including transport or return freight.
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