Alpha ESS SMILE-B3-PLUS Owner's Manual page 27

We will endeavour to replace Products with identical products. However, due to
technological advancements, that Product may not be available. In these cases,
we will supply another type of product of at least the same value and standard,
although the replacement product may be a different size, shape, color and/
or capacity. Due to technical advances it is possible that replacement parts or
components may not be compatible with the other components already installed.
Any costs relating to the incompatibility of systems is not covered by this Warranty.
If the products are replaced within the warranty period, the remaining warranty
period will be automatically transferred to the replacement products. In this event,
you will not receive a new certificate.
It is required that all systems have internet connection for monitoring. Those
systems that are not connected to the internet the warranty is then reduced to 3
years.
Each time a warranty claim is made against a system that has no internet
connection, the installer or the end user is obliged to organise qualified personnel
to conduct an on-site inspection and data collection under the instruction of
AlphaESS.
We monitor systems and inform end customers via internet in the event of defects
in the material or workmanship of the product within the warranty period. For
systems with no internet connection, the end customer should inform us ASAP if a
product is found to be defect in order to qualify for repair or replacement under the
warranty.
This Warranty only covers repair or replacement of the defective product. It does
not cover:
• any costs incurred by the end-user or the installer in normal or scheduled
maintenance of the Product; or
• any other costs such as transportation, travelling and accommodation cost of
personnel etc.;
• subject to any law to the contrary, any damage to property, personal injury,
direct or indirect loss, any consequential losses or other expenses arising from
breach of this Warranty.
27
WARRANTY
Owner's Manual