Alpha ESS SMILE-B3-PLUS Owner's Manual page 29

directly or a reseller where the Products have been sold to the reseller by us
directly.
• Any warranty claim under this Warranty must meet the requirements set out
below in the "How to Make a Warranty Claim" section.
• There must have been a commissioning report signed by the end-user and the
installer for product commissioning and handling instructions.
Exclusions
This warranty will not apply to a defect or fault to the extent to which one or more
of these conditions arises:
• due to storage, handling, installation (or removal and/or reinstallation) or
commissioning of the Product otherwise than in accordance with instructions
provided by us, applicable safety regulations or without reasonable care
including installation of a Product which is of an inappropriate size or type for
the intended purpose;
• due to operation, use or maintenance of the Product otherwise than in
accordance with instructions provided by us or without reasonable care
(including failure to maintain/ clean the Product in accordance with
recommendations in instruction/ operation manuals);
• due to accidental damage, theft or vandalism, or use of the Product for a
purpose or in environmental conditions for which the Products were not
designed for or sold, or use of the Products outside the specified or normal
operating ranges for such Products;
• as a result of changes which occur in the condition or operational performance
of the Product due to climate or other environmental influence, foreign material
contamination (e.g. dirt, smoke, salt, chemicals and other impurities), water
entry, exposure to excessive heat or solvents or because of use of the Product
with insufficient ventilation (in particular the maximum temperatures according
to the operating manual), exposure to strong vibrations, exposure to a strong
magnetic field or damage as result of Force Majeure event;
• from normal wear and tear or when replacement or repair of parts would be
part of normal maintenance or service of the Product or where the damage is
only to surface coating, varnish or enamel;
• as a result of repairs, alterations or modifications to the Product which have
been performed by a third party not authorised by us;
• from the use of any spare parts not manufactured, sold or approved by us in
connection with the repair or replacement of Product; or as a result of the
interconnection of the Product with products of another manufacturer; or as a
result of any other defective or malfunctioning parts in the system into which
the Product has been installed;
• where the nameplate or serial number of the Product is modified, altered or not
readable;
• if damage has occurred during transportation; or
• other damages not affecting energy generation, and which are of a visual
nature (e.g. surface scratching).
29
WARRANTY
Owner's Manual