Troubleshooting - Kogan KA19LICEMKB User Manual

TROUBLESHOOTING

Issue
"Add Water"
indicator lit
"Ice Full" indicator
lit
"Add Water" and
"Ice Full"
indicators lit
Ice clumps
together
Icemaking cycle
runs as normal but
no ice produced
Poor icemaking
results
Ice getting stuck
If the above steps do not resolve an issue you are facing,
Possible cause
Insufficient water
Water screen at the
bottom of water reservoir
blocked
Pump malfunction
Ice basket is full
Infrared LED and receiver
not working
The ice tray is not in the
correct position
Icemaking taking too long
Water temperature too low
Ambient temperature or
water temperature too high
Refrigeration system
leaking
Refrigeration system
blocked
Poor heat dissipation
Excessive water
temperature
Excessive ambient
temperature
Occasional occurrence in
low temperatures
contact help.Kogan.com for assistance.
Steps to resolve
Refill water reservoir and restart
Clean
Contact Kogan support
Remove ice from ice basket
Clean infrared LED and
receiver, then restart ice maker
1. Ensure the ice tray is
unobstructed
2. Unplug, reconnect and
restart the appliance
Stop icemaking and restart the
cycle after the ice melts
Refill, ensure water is between
8-25°C
Restart in environment with
ambient temperature less than
32°C and refill with cold water
Contact Kogan support
Contact Kogan support
Leave at least 25cm clearance
on all sides for proper
ventilation
Refill, ensure water is between
8-25� ° C
Restart in environment with
ambient temperature >32°C
The unit will automatically
enter standby after three
instances of ice sticking, and
will run again automatically
after 20mins