Troubleshooting - Javad TRIUMPH-3 User Manual

Click on the receiver name on the left panel. On the
right appears the information about receiver includ-
ing receiver model, ID, firmware version.
To save this information to the .txt file, click
Reports4Receiver info on the right panel.
Loading New Firmware
Base and Rover receivers must be loaded with the
same firmware version. Use the latest firmware ver-
sion, available for download from the JAVAD GNSS
website, to ensure your receiver has the most recent
updates.
To load new firmware use NetView.
Connect your receiver and computer. Start NetView.
Establish connection between NetView and receiver.
Click on the receiver name on the left panel. On the
right appears the information about receiver.
Click Action4Update firmware.
Select the file with the mew firmware and click
Open.

Troubleshooting

This chapter will help you diagnose and solve some
common problems you may encounter with your re-
ceiver.
Warning: Do not attempt to repair equipment yourself. Do-
ing so will void your warranty and may damage the hardware.
Check This First!
Before contacting JAVAD GNSS support, check the
following:
• Check all external receiver connections carefully
to ensure correct and secure connections. Double
check for worn or defective cables.
• Check all power sources.
• Check that the most current software is down-
loaded onto the computer and that the most cur-
rent firmware is loaded into the receiver. Check the
JAVAD GNSS website for the latest updates.
• Then, try the following:
• Reset the receiver using NetView: Receiver name
(on the left panel)4Actions 4Reset.
• Restore default settings using NetView Receiver
name (on the left panel)4Actions4Initial param-
eters.
• Clear the NVRAM.
www.javad.com
If the problem persists, see the following sections
for other solutions.
Receiver Problems
• The following are some of the most commonly
encountered receiver problems.
• The receiver port used for connection is not in
Command mode.
• Connect your receiver and a computer using a
free port and start NetView.
• Change the Input for the port used for connec-
tion to "Command".
• The receiver does not lock on to satellites for a
long period of time.
• See "Managing Receiver Options" for details on
how to check current options.
• Order a new OAF with the desired options ac-
tivated to enable or extend validity of the corre-
sponding receiver options. Contact your dealer or
visit the JAVAD GNSS website for details.
• Refer to the NetView Software Manual for a de-
tailed description of options.
• The receiver tracks too few satellites
• The elevation mask value is too high (above 15
degrees).
• Lower the elevation mask. See "TriPad Config-
uration" for information on setting the elevation
mask.
• The measuring is conducted near obstructions
(tree canopy, tall buildings, etc.).
• Check that the Multipath Reduction boxes have
been enabled.
• Connect your receiver and a computer using a
free port and start NetView.
• Click enable Multipath reduction and click Apply.
• Move to an area free of obstructions, if applica-
ble.
• The receiver cannot obtain Code Differential
and/or RTK solutions.
• Incorrect Base coordinates entered
• Specify the correct coordinates for the Base sta-
tion using NetView or another suitable field data
collection software.
• The receiver is not configured as a Base or Rover.
• If the receiver should function as a Base, ensure
it has the proper configuration.
• If the receiver should function as a Rover, ensure
it has the proper configuration.
• The corresponding receiver options may be dis-
abled or expired.
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