Appendix E: Returning An Ims Unit For Repair - Phonetics Sensaphone IMS-4000 User Manual

Appendix E: Returning an IMS Unit for
In the event that any of your Sensaphone IMS-4000 units does not function properly, we suggest that you
do the following:
1) Record your observations regarding the individual unit's malfunction.
2) Call the Technical Service Department at 610.558.2700 prior to sending the unit to Phonetics, Inc.
for repair.
If the unit must be sent to Phonetics, Inc. for Servicing, please do the following:
1) Turn the power switch on the rear of the unit Off.
2) Disconnect all cables, inputs and wiring, and unplug the unit.
3) Carefully pack the unit to avoid damage in transit. Use the original container (if available) or a
sturdy shipping box.
4) To avoid shipping delays, you must include the following information :
a) Your name, address and telephone number.
b) A note explaining the problem.
5) Ship your package to the address below:
6) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with recourse for
damage or replacement.
Repair
SERVICE DEPARTMENT
PHONETICS, INC.
901 Tryens Road
Aston, PA 19014
Appendix E: Returning a Unit for Repair
157