Troubleshooting; Basic Troubleshooting; Table 7 - Basic Troubleshooting - Oracle MICROS Workstation 6 Setup Manual

This chapter provides instructions for general troubleshooting tasks.

Basic Troubleshooting

The following table contains descriptions and solutions for common problems
encountered when installing or operating the Workstation 6.

Table 7 - Basic Troubleshooting

Problem
The Workstation 6 does not
start and does not show the
splash screen.
The Workstation 6 does not
start and the screen remains
blank after 30 seconds.
The Workstation 6 does not
start.
The operator LED stays off
or stays on.
The operator LCD remains
blank after 30 seconds.
The Workstation 6 does not
connect to the Local Area
Network.
The Workstation 6 does not
read mag cards.
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Troubleshooting

Possible Causes
No power to the
Workstation 6.
Missing or defective SO-
DIMM.
Missing or defective BIOS
Chip U2
Defective system board.
The Network Patch cable is
not connected.
The mag card reader head is
dirty or contaminated.
The mag card reader is
defective.
Solution
Make sure you connected
the AC power cable to the
workstation and to a surge-
protected outlet, UPS,
power conditioner, or wall
outlet.
If you placed the
Workstation 6 on the stand,
make sure you connected
the power cable to the
stand.
Re-seat SO-DIMM 0.
Do not use 2GB SO-DIMMs.
Make sure you installed
BIOS Chip U2.
Install the appropriate patch
cable between the
workstation and the wall
jack.
Use the mag card cleaning
kit on the reader.
Replace the magnetic stripe
reader.
Troubleshooting