Oracle MICROS Express Station 4 Series Setup Manual
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Oracle MICROS Express Station 4 Series Setup Manual

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Oracle® MICROS Express Station 4
Series
Setup Guide
F34200-03
October 2020

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  • Page 1 Oracle® MICROS Express Station 4 Series Setup Guide F34200-03 October 2020...
  • Page 2 Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

  • Page 3: Table Of Contents

    Customer Support Documentation Revision History MICROS Express Station 4 Series Oracle MICROS Express Station 4 Series Basic Features Primary I/O Ports Technical Specifications Express Station Setup and Software Installation – Basic Steps Mounting the Express Station on an Oracle MICROS Stand Initial Startup –...
  • Page 4 Software Components Microsoft Windows 10 IoT Enterprise Operating System Oracle Linux for MICROS Operating System Oracle Linux for MICROS Commands Express Station Accessibility Features Diagnostics Utility Starting the Diagnostics Utility Viewing System Information Testing the LCD Display Testing the Encrypted Magnetic Stripe Reader...
  • Page 5 Performing a System Recovery with Microsoft Windows 10 11-2 Performing a Factory Reset from BIOS (Microsoft Windows) 11-2 Performing a Factory Reset from BIOS (Oracle Linux for MICROS) 11-3 Performing a Factory Reset using the Recovery Button 11-3 Safety and Handling...

  • Page 6: Preface

    Preface Audience This document is intended for those who will be setting up, installing, and operating the Oracle MICROS Express Station 4 Series. It is not specific to a particular software application. Admonitions Unless specified, the information in this document applies to each configuration of the Express Station 4 Series.

  • Page 7: Customer Support

    Chapter 1 Customer Support Customer Support To contact Oracle Customer Support, access My Oracle Support at the following URL: https://support.oracle.com. When contacting Customer Support, please provide the following: • Product version and program/module name • Functional and technical description of the problem (include business impact) •...

  • Page 8: Micros Express Station 4 Series

    MICROS Express Station 4 Series The Oracle MICROS Express Station 4 Series is the heart of the Oracle MICROS Kitchen Display System. With options such as Wi-Fi, RFID, fingerprint reader, magnetic stripe reader, audio expansion bar, and touch-capable screens, the Express Station 4 Series brings leading-edge technology, 24/7 reliability, and top-tier performance to back of house operations and point of sale environments.

  • Page 9: Primary I/O Ports

    1. Power Button 2. Magnetic Stripe Reader (optional) 3. Fingerprint Reader (optional) 4. Input/Output Panel (located behind I/O Panel Cover). See Primary I/O Ports for more information. Primary I/O Ports Figure 2-2 Primary I/O Panels of the MICROS Express Station 4 Series...
  • Page 10 Chapter 2 Primary I/O Ports Table 2-2 Oracle MICROS Express Station 4 Series I/O Ports Port Description IDN port (RS422/RS232) COM port USB ports High speed USB ports Ultra high speed USB port...

  • Page 11: Technical Specifications

    (Cont.) Oracle MICROS Express Station 4 Series I/O Ports Port Description Gigabit Ethernet port Power port Technical Specifications The following table contains the technical specifications for the Oracle MICROS Express Station 400. Table 2-3 Technical Specifications for the Oracle MICROS Express Station 4 Series Feature...
  • Page 12 Chapter 2 Technical Specifications Table 2-3 (Cont.) Technical Specifications for the Oracle MICROS Express Station 4 Series Feature Description Audio • Intel HD audio • Optional Audio Expansion Bar for enhanced audio performance. Network • 1 - GbE RJ45 Ethernet port •...

  • Page 13: Express Station Setup And Software Installation - Basic Steps

    Express Station. Mounting the Express Station on an Oracle MICROS Stand The Express Station can be mounted on a variety of Oracle MICROS stands. Although the stands vary in appearance, the mounting procedure is identical.
  • Page 14 Chapter 3 Mounting the Express Station on an Oracle MICROS Stand Lay the Express Station on the mount and pull it toward you until you hear a click. Make sure the quick release pin is depressed. If it is not depressed, you must pull the Express Station toward you until it clicks in place.

  • Page 15: Initial Startup - Microsoft Windows 10

    Chapter 3 Initial Startup – Microsoft Windows 10 Connect the power cable to the Express Station. Connect your peripherals to the appropriate ports on the Express Station I/O panel. Route cables through the bottom of the stand as needed. Replace the Express Station I/O panel cover. For added security, install the included hex bolts to anchor the cover to the Express Station.

  • Page 16: Initial Startup - Oracle Linux For Micros

    Oracle Help Center at https://docs.oracle.com/en/industries/food-beverage/. Initial Startup – Oracle Linux for MICROS The first time you start your Express Station you must complete the Oracle Linux for MICROS operating system setup. Follow the prompts to complete the Oracle Linux for MICROS setup.

  • Page 17: Express Station And Accessories Setup And Use

    This section contains instructions for setting up and using the Express Station and its accessories. Installing the Handle with Bump Bar Mounting Bracket The Handle with Oracle MICROS Bump Bar Mounting Bracket for Oracle MICROS Express Station 4 Series is an optional product. Contact your Oracle MICROS representative for more information.
  • Page 18 Chapter 4 Installing the Handle with Bump Bar Mounting Bracket Attach the full bracket assembly to the back of the Express Station. Note: For wired bump bars, use the posts on the back of the bracket assembly for cable management. Installing the Handle with Bump Bar Mounting Bracket and the 10-Key Bump Bar Attach the black adapter plate to the handle.
  • Page 19 Chapter 4 Installing the Handle with Bump Bar Mounting Bracket Attach the 10-key bump bar silver mounting plate to the black adapter plate. Note: The silver plate is included in the box with the 10-key bump bar. Place the 10-key bump bar into the plate by inserting the two grooves on the side of the plate into the slots on the bump bar, and then tighten the security screw.
  • Page 20 Chapter 4 Installing the Handle with Bump Bar Mounting Bracket Attach the full bracket assembly to the back of the Express Station. Note: For wired bump bars, use the posts on the back of the bracket assembly for cable management.

  • Page 21: Connecting Bump Bars

    Chapter 4 Connecting Bump Bars Connecting Bump Bars The Oracle MICROS Express Station 4 Series supports both wired and wireless Oracle MICROS bump bars. • Wired Bump Bars: USB (wired) bump bars connect to an available USB port on the Express Station.
  • Page 22 Chapter 4 Securing the Express Station to the Wall Mount Align the back of the Express Station to the metal bracket, and then slide it down until it stops. Slide the locking slide bar to the right and tighten the hex screw with a hex wrench.
  • Page 23 Chapter 4 Securing the Express Station to the Wall Mount Connect any required cables. Note: You must remove the Express Station IO panel cover before you can connect cables. Reinstall and Secure the Express Station IO panel cover. **Wall mount installation methods include: •...

  • Page 24: Securing The Express Station To A Vesa Mount

    Example Wall-Mounted Workstation (Recessed/In-Wall Cage) Securing the Express Station to a VESA Mount The Oracle MICROS Express Station 4 Series supports mounting the workstation display to a VESA mount. The Express Station is engineered in accordance with the Flat Display Mounting Interface (FDMI) Standard, otherwise known as the Mounting Interface Standard (MIS), defined by VESA.

  • Page 25: Power Management States

    Power Management States The following power management states are available for the Express Station 4 Series: • Unplugged The Advanced Configuration and Power Interface (ACPI) specification refers to the unplugged state as mechanical off. You can safely disassemble the Express Station in this power management state.

  • Page 26: Power Considerations For Peripheral Devices

    *Based on the default BIOS power settings. **Microsoft Windows: Pressing the power button begins a graceful shutdown. This behavior is based on the Windows power button management setting. Oracle Linux for MICROS: Pressing the power button initiates a graceful shutdown, but shutdown may take up to 10 seconds to complete.

  • Page 27: Software Components

    Native-device interoperability provides manageability and a connected organization. Oracle Linux for MICROS Operating System The Express Station 4 Series is available with the Oracle Linux for MICROS operating system pre-installed. Oracle Linux for MICROS provides reliability, scalability, security, and performance for demanding enterprise workloads. Features include: •...

  • Page 28: Oracle Linux For Micros Commands

    Turn off the device • shutdown now • Note for workstations with Oracle Linux for MICROS: You can press and release the workstation power button to perform a graceful shutdown. Shutdown can take up to 10 seconds to complete.

  • Page 29: Express Station Accessibility Features

    Express Station Accessibility Features The following table contains accessibility features for the Express Station 4 Series with the Microsoft Windows 10 IoT Enterprise operating system. Table 7-1 Accessibility Features for the Express Station 4 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup...
  • Page 30 Chapter 7 Table 7-1 (Cont.) Accessibility Features for the Express Station 4 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup On-Screen Keyboard The Use click sound option Select Control Panel > Ease lets you hear a sound when of Access Center >...
  • Page 31 Chapter 7 Table 7-1 (Cont.) Accessibility Features for the Express Station 4 Series with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup Speech Recognition Windows Speech Recognition Select Control Panel > lets you control your PC with Speech Recognition.

  • Page 32: Diagnostics Utility

    Press File Explorer. Navigate to the C:\Bin\ folder. Double-tap Crisfield_Diagnostic_Utility.exe. For Express Stations with Oracle Linux for MICROS: From Simphony OPS, press Ctrl+Alt+Fx (where x = 4, 5, or 6) to open another terminal window. Log in as possupport user.

  • Page 33: Testing The Encrypted Magnetic Stripe Reader

    The RFID light will appear in the top right corner of the Express Station. The actual reader is about 1 inch to the left of the light. Place the center of the Micros Oracle RFID employee card just to the left of the RFID light. Track 2 data should show in diagnostics.

  • Page 34: Performing An Idn Loopback Test

    Chapter 8 Performing an IDN Loopback Test Performing an IDN Loopback Test The IDN LoopBack screen lets you perform a loopback test using an IDN loopback device. Connect the loopback device to the workstation COM port 4. Select COM4 from the Output Port and the Input Port drop-down lists. Press Test Ports.

  • Page 35: Testing The Fingerprint Reader

    Chapter 8 Testing the Fingerprint Reader Testing the Fingerprint Reader The Fingerprint Reader screen lets you test the fingerprint reader’s ability to scan a fingerprint and validate the fingerprint read accuracy. On the diagnostic main screen, scroll down in the list of devices, and then tap Fingerprint Reader.

  • Page 36: Bios Configuration

    This section describes how to enter the BIOS System Configuration Utility and how to configure the system BIOS. The Oracle MICROS Express Station 4 Series ships with the BIOS pre-configured for optimal performance. In most cases you will not need to change settings.

  • Page 37: Configuring Express Station Settings

    Chapter 9 Configuring Express Station Settings Configuring Express Station Settings The BIOS Workstation screen contains common options for configuring your Express Station. To access the Workstation screen: From the BIOS Home screen, tap the Workstation option. Table 9-1 Workstation Settings Setting Description of Option COM Port 1 Voltage...
  • Page 38 Chapter 9 Configuring System Security Settings Table 9-2 BIOS Security Settings Setting Description of Option Account’s Password Status • Displays the password status for the current user account and lets you set and clear supervisor and user passwords. • Set a Supervisor Password to enable the Secure Boot feature.

  • Page 39: Configuring The Boot Priority For Devices

    Chapter 9 Configuring the Boot Priority for Devices Table 9-3 (Cont.) Other BIOS Security Settings Setting Description of Option Casework Open Actions Select the action taken by the system if the Express Station casework is compromised: To access the Casework Open Actions settings, tap the Casework option on the •...
  • Page 40 Chapter 9 Exiting the BIOS Configuration Utility • Discard Changes: Discard the current configuration settings without exiting the configuration utility. This resets the configurations to the last saved state. • Save Changes: Save the current configuration settings.

  • Page 41: Equipment Dimensions

    Equipment Dimensions This section contains the equipment dimensions for the Workstation 625 and Workstation 655. Express Station Dimensions 10-1...

  • Page 42: Troubleshooting

    AC seconds. power for 10 seconds. Plug in AC power and turn it on. The Express Station does The system board may be Contact your Oracle MICROS not start. defective. representative. The operator LED stays Refer to Solution column The operator LED stays off.

  • Page 43: System Recovery

    Note: Operating system recovery is available for workstations with Microsoft Windows only. Oracle Linux for MICROS does not include an operating system recovery function. Performing a System Recovery with Microsoft Windows 10 Swipe left from the right edge of the touchscreen or move your mouse to the top- right corner of the start screen.

  • Page 44: Performing A Factory Reset From Bios (Oracle Linux For Micros)

    When prompted, type y to proceed with the Factory Restore. Performing a Factory Reset from BIOS (Oracle Linux for MICROS) This method applies to all Express Stations running Oracle Linux for MICROS. To perform system recovery from the BIOS: Power on or restart the Express Station.
  • Page 45 Chapter 11 System Recovery Press the recovery button using any object less than 2mm in diameter, such as a paperclip. Power on the Express Station. It briefly powers on, restarts, and then shows the Please Wait message below the splash screen. On the Choose an Option screen, click Troubleshoot.

  • Page 46: Safety And Handling

    For DC Power, connect the product only to earthed power systems that are completely contained within one building. Modifications to Equipment Do not make mechanical or electrical modifications to the equipment. Oracle is not responsible for regulatory compliance of a modified Oracle product. 12-1...

  • Page 47: Placement Of An Oracle Product

    Caution: Oracle products are designed to work with power systems having a grounded neutral (grounded return for DC-powered products). To reduce the risk of electric shock, do not plug Oracle products into any other type of power system. Contact your facilities manager or a qualified electrician if you are not sure what type of power is supplied to your building.

  • Page 48: Battery Warning

    Maxell CR2032 or equivalent battery type. System Unit Cover You must remove the cover of your Oracle computer system unit to add cards, memory, or internal storage devices. Be sure to replace the cover before powering on your computer system.

  • Page 49: Care And Handling

    Chapter 12 Care and Handling Care and Handling Equipment Placement • Keep the Express Station within an operating temperature between 0C (32F) and 60C (140F). • If you are placing your equipment in an area adjacent to carpeting, use an anti- static grade of carpeting.
  • Page 50 Chapter 12 Care and Handling Magnetic Stripe Reader Contact your Oracle representative for information and recommendations on magnetic stripe reader cleaning kits. 12-5...

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