Avaya J129 Instructions Manual
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Avaya J129 Instructions Manual

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See also: Configuration Manual , Instruction Manual
Using Avaya J129 IP Phone in third-party
call control setup
Release 1.0
November 2017

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Summary of Contents for Avaya J129

  • Page 1 Using Avaya J129 IP Phone in third-party call control setup Release 1.0 November 2017...
  • Page 2 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU the express behalf of Avaya. End User agrees to indemnify and hold AND ANYONE ELSE USING OR SELLING THE SOFTWARE harmless Avaya, Avaya's agents, servants and employees against all WITHOUT A LICENSE.
  • Page 3 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION written consent of Avaya can be a criminal, as well as a civil offense FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE under the applicable law.
  • Page 4 AC adapters shipped with the equipment or specified by This equipment has been tested and found to comply with the limits Avaya to be used with the equipment. If you use any for a Class B digital device, pursuant to Part 15 of the FCC Rules.
  • Page 5 The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark.

  • Page 6: Table Of Contents

    Turning call history on and off ..................... 27 Viewing call history details ............28 Adding or deleting a call record from the call history menu November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...
  • Page 7 Chapter 13: Resources......................44 ........................44 Documentation ............. 44 Finding documents on the Avaya Support website ....................45 Viewing Avaya Mentor videos ..........................45 Support November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 8: Chapter 1: Introduction

    Chapter 1: Introduction Purpose This document describes how to use Avaya J129 IP Phone features in third-party call control setup. This document is intended for people who want to learn how to use Avaya J129 IP Phone features and capabilities. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 2: Avaya J129 Ip Phone Overview

    Chapter 2: Avaya J129 IP Phone overview The Avaya J129 IP Phone is a SIP-based phone intended to be used for basic business communications. The phone supports two-call appearances with a single-line call display. Physical specifications • Two call appearances •...

  • Page 10: Physical Layout

    The Beacon LED also flashes when you are on a call using the hands free speaker capability. Phone display Displays information such as time, softkey labels, and menu items. Table continues… November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 11: Connection Jacks

    Mutes and unmutes the microphone. Connection jacks The following image illustrates the connection jacks that are present on the back panel of Avaya J129 IP Phone models. The image schematically describes which device to connect in which jack. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 12: Icons On The Phone

    Computer Handset Port Port Jack Icons on the phone The following table lists the icons used in the Avaya J129 IP Phone: Icon Description Line indicator; first call appearance Table continues… November 2017 Using Avaya J129 IP Phone in third-party call control setup...
  • Page 13 Failover Radio button off Radio button on Feature unavailable Call forward Handset Hold Phone lock Ringer on Ringer off Speaker Do not disturb November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 14: Supported Features

    - Auto answer mode configuration - Speed dial settings - Language settings - Time zone and time format settings - Date format settings November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 15: Chapter 3: Getting Started

    Logging in to your phone Before you begin Get the log in password and authentication ID from the system administrator. Procedure 1. Press the Log In softkey. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 16: Logging Out Of Your Phone

    • To lock the phone, press Main Menu > Lock. • To unlock the phone, press Unlock and enter the log in password. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 17: Chapter 4: Outgoing Calls

    Redialing a number Procedure From the Phone screen, press Redial or press OK. The phone redials the last number that you have dialed. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 18: Making A Call Using Speed Dial

    2. Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 764 to search for someone whose name is Smith. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 19: Making A Call From Call History

    Emerg softkey. Otherwise, a Recents softkey replaces the Emerg softkey. Using the Emerg softkey, you can dial only the number that is given the highest priority by the system November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 20: Making An Emergency Call

    Procedure 1. Long press the 0 key to display the plus sign (+). 2. Dial the number that you want to call. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 5: Incoming Calls

    Press one of the following: • The Answer softkey • OK The phone puts the first call on hold and moves to the second call. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 22: Ignoring A Call

    An unattended transfer is when you transfer an active call without establishing a call with the call- transfer recipient. Procedure 1. While on the first call, press the Transfer softkey. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...
  • Page 23 The phone transfers the call to the selected number. If the called party does not answer the call, then the unanswered call returns to your phone as a recalled transfer call. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 24: Chapter 6: Contacts

    The contact number can include uppercase and lowercase letters, numbers 0-9, and special symbols, such as comma (,), plus (+), and dot (.). 4. Press Save. Editing a contact Procedure 1. Press Contacts. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 25: Viewing The Contact Details

    2. Press the digits on the dial pad that correspond to the letters of the name of the person you want to call. For example, press 764 to search for someone whose name is Smith. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 26: Deleting A Contact

    1. Press one of the following: • Contacts • Main Menu > Contacts 2. Select the contact you want to delete. 3. Press More > Details > Delete. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 27: Chapter 7: Call History

    The phone displays the following information: • Call type icon such as incoming call, outgoing call, or missed call. • Name • Extension number November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 28: Adding Or Deleting A Call Record From The Call History Menu

    1. Press one of the following: • Main Menu > Recents • Recents 2. Select ClearAll. 3. Select ClearAll when the phone prompts for confirmation. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 29: Chapter 8: Conference Calls

    4. (Optional) Press the Join softkey when you hear a ringing tone and the third participant has not yet answered the call. When the third participant answers the call, the phone sets up the conference call. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 30: Adding A Person On Hold To A Conference Call

    Procedure 1. Press Hold during a conference call. 2. Press Resume or OK or select the call appearance to resume the conference call. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 31: Chapter 9: Call-Related Features

    • Both: Combines the actions of both audible and visual alerting. • None: Disables the mute alert for your phone. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 32: Visual Alerting

    Use this procedure to prevent the phone from ringing when you a get a call. The caller hears a busy tone when you activate Do Not Disturb. Calls received when Do Not Disturb is active are logged as missed calls. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 33: Enabling Auto Answer

    Activating and deactivating Call Forward Before you begin Ensure that the system administrator enables Call Forward features for your extension. Procedure 1. Press Main Menu > Features. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...
  • Page 34 The phone generates a confirmation tone and returns to the Features menu. 6. To deactivate any of the Call Forward feature, go to the respective screen and press Select or OK. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 35: Chapter 10: Voice Mail

    2. Use the Down Arrow key to go to the Voicemail screen. 3. Press Select. 4. Follow the voice prompts to playback your voice messages. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 11: Avaya J129 Ip Phone Customization

    5. Press Select to assign the contact to the selected Speed Dial number. You can assign only one contact to a Speed dial number. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 37: Replacing And Clearing A Speed Dial Contact

    Displaying Call timers About this task Use this procedure to display the duration of calls. Procedure 1. Press Main Menu > Settings > Phone Settings. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 38: Setting A Ring Tone For Incoming Calls

    2. Use the Down Arrow key to go to the Error Tones screen. 3. Press Change to turn error tones on or off. 4. Press Save. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 39: Turning Audio Settings On And Off

    • Hearing Aid: Optimizes the sound quality of hearing aids. 3. Press Change to select one of the options. 4. Press Save. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 40: Adjusting The Contrast Of The Display Screen

    The phone displays the following: • Time Format 24 Hour • Time Format 12 Hour 3. Press Change to select one of the options. 4. Press Save. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 41: Setting The Date Format

    3. To set the required time, do one of the following: • Use the Left and Right Arrow key. • Press - or + softkey. 4. Press Save. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 12: Backup And Restore

    Chapter 12: Backup and restore Backup and restore overview Avaya J129 IP Phone supports the backup and restoration of the following user-specific data: • User contacts • Local ring type • Local Do Not Disturb status • Local call forward settings •...
  • Page 43 • When Manual Backup is successful: Backup successful • When Manual Restore is not successful: Retrieval failed • When Manual Restore is successful: Retrieval successful November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 44: Chapter 13: Resources

    For example, for user guides, click User Guides in the Content Type filter. The list displays the documents only from the selected category. 7. Click Enter. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

  • Page 45: Viewing Avaya Mentor Videos

    Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. About this task Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. Procedure •...
  • Page 46 Recents ................ attended transfer ............Dial mode beacon LED ..............32 automatic dialing ............36 Call forward ..............manual dialing .............. call forwarding .............. November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...
  • Page 47 ..............32 send all calls ..............recents adding a contact ............legal notices ................clearing all ..............lock deleting a call record ............ November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...
  • Page 48 ................18 unattended call transfer ............unlocking log in password .............16 phone ................16 user data backing up ..............backup ................restore ................restoring ................42 November 2017 Using Avaya J129 IP Phone in third-party call control setup Comments on this document? infodev@avaya.com...

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