Virtual Office Logout; Troubleshoot Virtual Office - Nortel 2007 User Manual

Virtual Office logout

Troubleshoot Virtual Office

When you use Virtual Office, error messages can display on-screen.
Table 5 lists error messages and actions to correct the causes.
Table 5: Troubleshoot Virtual Office (Part 1 of 3)
Displayed Message
Busy, try again
1. Tap the Services
2. Press the
scroll and highlight
Logout.
3. Tap the Select
Probable Cause
Remote IP Phone is
active (not idle).
ACD is logged in.
Make-Set-Busy is
inactive on ACD
IP Phone.
Additional features
soft key.
Up/Down navigation keys to
Virtual Office
soft key.
Actions
Wait for remote
IP Phone to become
idle and try again.
Log out of ACD
IP Phone before
initiating Virtual
Office from another
IP Phone.
Set Make-Set-Busy
active on ACD
IP Phone.
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