Page 1: Ip Phone 2007
Title page Nortel Communication Server 1000 IP Phone 2007 User Guide...
Page 3: Revision History
Standard 01.03. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Phone 2007 User Guide (NN10300- 017). June 2006 Standard 3.00. This document is up-issued to support Nortel Communications Server 1000 Release 4.5.
Page 4 Revision history...
Page 5: Table Of Contents
Contents About the Nortel IP Phone 2007 ..... 11 Basic features ........12 Telephone controls .
Page 6 Using Preferences ....... . . 34 Configuring services on the IP Phone 2007 ... . 37 Using the Telephone Options menu .
Page 7 Contents Configuring Normal mode indication ....65 Making a call ........66 Using Off-hook dialing .
Page 8 Contents Tracing a malicious call ......88 Incoming calls ........90 Using Automatic Answerback .
Page 9 Contents Using Privacy Release ......115 Using Radio Page ....... . . 116 Using Voice Call .
Page 10 Contents...
Page 11: About The Nortel Ip Phone 2007
About the Nortel IP Phone 2007 About the Nortel IP Phone 2007 The Nortel IP Phone 2007 brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. The IP Phone 2007 provides all the functionality of the IP Phone 2004, using a graphical user interface (GUI).
Page 12: Basic Features
About the Nortel IP Phone 2007 Basic features The IP Phone 2007 supports the following features: • 12 programmable feature soft keys • four context-sensitive soft keys providing access to a maximum of 10 features For information about context-sensitive soft keys, see New in This Release Communication Server 1000 Release 5.0 (NN43001-115).
Page 13: Telephone Controls
About the Nortel IP Phone 2007 Telephone controls Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007. Use the bar to adjust the Volume control volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press...
Page 14: Telephone Display
The two keys on either side of the navigation key are keys, with context-sensitive soft labels appearing on the display screen. Telephone display The IP Phone 2007 provides a large, color touch-panel display that supports color XML/HTML content through an external application server.
Page 15: Application Area
About the Nortel IP Phone 2007 The IP Phone 2007 LCD display screen has two areas: • Application area • Tools/Navigation area Figure 2 shows an example of an idle LCD display screen. Figure 2: IP Phone 2007 LCD screen Note: The display can differ from the above example.
Page 16 Figure 3 shows the Application area. Figure 3: IP Phone 2007 Application area In the feature area, the soft keys can show either text or icons. Table 1 shows the soft key text and icon equivalents. The text labels are displayed by default and are changed using the Tools menu.
Page 17: Tools And Navigation Area
This area is visible and functional at all times. Figure 4 on page 17 shows the Tools/Navigation area. Figure 4: IP Phone 2007 Tools/Navigation area The Tools/Navigation area has five main elements presented as touchable soft keys:...
Page 18: Touch Panel
23. Touch panel You perform point-and-click operations on your IP Phone 2007 using the touch panel. The touch panel is used with the graphical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch panel.
Page 19: Calibrating The Touch Panel
The call features and FFCs must be assigned to your telephone and supported by system software. Security features The following security features are available on your IP Phone 2007: • Using encrypted calling •...
Page 20: Using Encrypted Calling
About the Nortel IP Phone 2007 Using encrypted calling Your IP Phone 2007 supports secure communication using secure real- time protocol (SRTP) media encryption feature. If the feature is enabled, a security icon (q) appears on the screen when your call is encrypted.
Page 21 Select new password. Note: If you are locked out of your IP Phone 2007 or forget your SPCW, contact your system administrator. Note: The default configuration for Password Protection is off. To turn password protection on or off 1.
Page 22 About the Nortel IP Phone 2007 5. Press the navigation keys to Up/Down scroll and to highlight one of the following: — Enable Password Protection — Disable Password Protection 6. Choose one of the following: — to accept the selection.
Page 23: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your IP Phone 2007 using the following methods: • “Entering text using the telephone dialpad” on page 23 • “Editing text using the soft keys” on page 24 •...
Page 24: Editing Text Using The Soft Keys
You use soft keys to access text when you work with applications such as Personal Directory, Redial List, and Callers List. Table 3 describes the soft key editing functions on the IP Phone 2007. Table 3: Editing soft key description...
Page 25: Entering Text Using The Usb Keyboard
Entering and editing text Entering text using the USB keyboard The USB keyboard, when connected, can be used to enter text in the tools and graphical applications. For number entry in telephone applications (for example, when dialing), the keyboard can be used to enter digits (0–9), as well as * and #. Other characters are ignored.
Page 26: Connecting The Components
Connecting the components Before you begin CAUTION Damage to Equipment Do not plug the IP Phone 2007 into a regular telephone jack. This results in severe damage to the IP Phone. Consult your system administrator to ensure that you plug your set into a 10/100BaseT Ethernet jack.
Page 27 5. Secure the telephone footstand to the telephone base. Use the angle grip on the top back of the telephone to change position. 6. Contact your system administrator for configuration instructions. Figure 5 shows connections on the IP Phone 2007. Figure 5: IP Phone 2007 connections...
Page 28: Configuring Ip Phone Local Options
Configuring IP Phone Local Options Configuring IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • “Using Network Configuration” on page 28 • “Using the Local Diagnostics menu” on page 28 •...
Page 29: Using The Touch Panel Setup Tool
Configuring IP Phone Local Options Using the Touch Panel Setup tool The Touch Panel Setup tool calibrates the touch panel and stylus. Calibration is required when stylus taps are not interpreted correctly. To use the Touch Panel Setup tool: 1. Tap the icon.
Page 30: Adjusting Contrast And Brightness
Configuring IP Phone Local Options Choose one of the following: — Tap the soft key to save the calibration settings and exit to the main display. — Tap the soft key to abandon the calibration settings and exit to the main display.
Page 31 Configuring IP Phone Local Options 3. The screen displays: • Contrast, and a set of Down soft keys • Brightness, and a set of Down soft keys • Sleep in xxx, where xxx is a time in minutes or hours, and a set of Down soft keys.
Page 32: Using Usb Devices
Configuring IP Phone Local Options 8. To increase the time before the display sleeps (goes black), tap the soft key beside the Sleep in label. The sleep time increases from the default and provides settings for: 5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour —...
Page 33: Using Tftp Upgrade
Configuring IP Phone Local Options To use the USB Devices: 1. Tap the icon. Tools 2. Tap the soft key. USB Devices The screen displays information about the device connected. 3. Tap the soft key to exit to the main Exit display.
Page 34: Using Preferences
Configuring IP Phone Local Options Using Preferences Configure individual user preferences using the Preferences tool. The menu contains the and the Preferences Button Customizing Tool Exit soft key. To use the Button Customizing Tool: 1. Tap the icon. Tools 2. Tap the soft key.
Page 35 Configuring IP Phone Local Options The boxes shown with a black outline are the current settings. 4. To change a soft key from displaying text to displaying the icon, tap the associated icon button. A black box appears around the icon. Example: to change the soft key labeled Inbox on the main display to the icon, tap the Inbox icon.
Page 36 Configuring IP Phone Local Options 6. Choose one of the following: • To apply the changes, tap the soft Apply key. The system responds with the message: Saving is in progress and then the message appears: Saving is complete. • To abandon the changes, tap the Exit soft key.
Page 37: Configuring Services On The Ip Phone 2007
(for branch office) Virtual Office Login Test Local Mode menus are listed when an IP Phone 2007 Class of Service is set for Virtual Office and branch office. For more information, see “Using Virtual Office” on page 127. Note: Consult your system administrator to verify if the Password Admin, Virtual Office Login, and Test Local Mode menus are available on your IP Phone 2007.
Page 38 Configuring services on the IP Phone 2007 • “Enabling On-hook Default Path” on page 56 • “Changing feature key labels” on page 57 • “Configuring Name Display format” on page 60 • “Configuring Headsets” on page 61 • “Configuring Caller ID display order” on page 64 •...
Page 39: Adjusting The Volume
Configuring services on the IP Phone 2007 6. Choose one of the following: — Tap the soft key to save Select changes and return to the menu. Telephone Options — Tap the soft key to keep Cancel existing settings. Adjusting the volume...
Page 40 Configuring services on the IP Phone 2007 4. Choose one of the following: — Tap the soft key to save the Select changes and return to the menu. Telephone Options — Tap the soft key to keep the Cancel existing settings.
Page 41 Configuring services on the IP Phone 2007 To adjust the Handsfree listen volume: 1. Press the navigation keys to Up/Down scroll and to highlight Handsfree listen. 2. Tap the soft key. Select 3. To increase or decrease the volume, choose one of the following: —...
Page 42 Configuring services on the IP Phone 2007 3. To increase or decrease the volume, choose one of the following: — Tap the soft keys. Down — Press the navigation keys. Up/Down 4. Choose one of the following: — Tap the...
Page 43: Adjusting The Display Screen Contrast
Configuring services on the IP Phone 2007 4. Choose one of the following: — Tap the soft key to save the Select changes and return to the menu. Telephone Options — Tap the soft key to keep the Cancel existing settings.
Page 44: Selecting A Language
Configuring services on the IP Phone 2007 2. Choose one of the following: — Tap the soft key to save the Select changes and return to the menu. Telephone Options — Tap the soft key to keep Cancel existing settings.
Page 45: Tools Menu
Configuring services on the IP Phone 2007 Tools menu Use the procedure described in “Using Preferences” on page 34 to change the language for the local labels of the graphical user interface. Configuring Live Dialpad Use Live Dialpad to dial a number using the telephone dialpad without having to pick up the handset, press the handsfree key or press the line (DN) key.
Page 46: Selecting Date And Time Format
Configuring services on the IP Phone 2007 4. Choose one of the following: — Tap the soft key to save the Select setting. — Tap the soft key to keep the Cancel existing settings. Selecting Date and Time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.
Page 47: Accessing Display Diagnostics
Configuring services on the IP Phone 2007 Accessing display diagnostics The display diagnostics option tests the telephone display screen and indicator lights.To access display diagnostics, tap the soft key, Services select Options, and select from the Telephone Display diagnostics menu.
Page 48: Viewing Telephone Information
Configuring services on the IP Phone 2007 2. Choose one of the following: — Tap the soft key to save the Select tone selection and return to the menu. Telephone Options — Tap the soft key to keep the Cancel existing settings.
Page 49: Diagnostics
Configuring services on the IP Phone 2007 Diagnostics The diagnostics option from the Telephone Options menu is unsupported. Tap the soft key to return to the Telephone Options menu. Configuring call log options Use the Call Log option to configure the following preferences: •...
Page 50 Configuring services on the IP Phone 2007 4. Tap the soft key. Select 5. Press the navigation keys to Up/Down scroll and highlight Log unanswered calls. 6. Choose one of the following: — Tap the soft key to save the Select setting.
Page 51: Configuring New Call Indication
Cancel existing settings. Configuring New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The default setting is On. To configure New Call indication, tap the soft key, select...
Page 52: Configuring Preferred Name Match
Cancel existing settings. Configuring Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Directory. The default setting is Off. To configure Preferred Name Match, tap the soft key, select...
Page 53: Configuring Area Code Setup
Configuring services on the IP Phone 2007 Configuring Area Code Setup Using the Area Code Setup menu, a user can save up to three area codes. After an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the telephone number followed by the area code (as opposed to the area code followed by the telephone number).
Page 54 Configuring services on the IP Phone 2007 6. Choose one of the following: — Tap the soft key to save the Select setting. — Tap the soft key to keep the Cancel existing settings. To edit area code display: 1. Press the...
Page 55: Choosing A Ring Type
Configuring services on the IP Phone 2007 7. Choose one of the following: — Tap the soft key to save the Select setting. — Tap the soft key to keep Cancel existing settings. Choosing a Ring type The Ring type option sets the telephone ring tone. To choose a ring type,...
Page 56: Enabling Or Disabling Call Timer
Configuring services on the IP Phone 2007 Enabling or disabling Call Timer The Call Timer measures the length of each call. To enable Call Timer, tap the soft key, select Options, and select Services Telephone Call Timer. To enable or disable Call Timer: 1.
Page 57: Changing Feature Key Labels
Configuring services on the IP Phone 2007 2. Choose one of the following: — Tap the soft key to save your Select choice. — Tap the soft key to keep Cancel existing settings. Changing feature key labels The Change FeatureKey label option renames the label displayed next to each feature key or restores the default labels to the keys (collectively or individually).
Page 58 Configuring services on the IP Phone 2007 5. Enter the new information for the feature soft key label. For information about entering text, see “Entering text using the telephone dialpad” on page 23. Note: Press the key until the desired...
Page 59 Configuring services on the IP Phone 2007 Restore all the default labels: To restore all feature soft key labels, tap the soft key, select Services Options, and select from the Telephone Change FeatureKey labels menu. 1. Tap the soft key.
Page 60: Configuring Name Display Format
The label setting must be reentered. — Tap to exit without changing the soft key. Configuring Name Display format You can configure the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name •...
Page 61: Configuring Headsets
Configuring services on the IP Phone 2007 To configure the Name Display format: 1. Press the navigation keys to Up/Down scroll and to highlight Name Display format. 2. Tap the soft key. Select 3. Press the navigation keys to Up/Down...
Page 62 Configuring services on the IP Phone 2007 To select the active headset device 1. Press the navigation keys to Up/Down scroll and highlight the menu. Headsets 2. Choose one of the following: — Press the soft key to save the...
Page 63 Exit display. Changes are saved automatically. Nortel Mobile Headset Adapter properties You can use the Nortel Mobile Headset Adapter to answer calls whenever the IP Phone 1120E is running. To access the Nortel Mobile Headset Adapter (MHA) properties, press Services...
Page 64: Configuring Caller Id Display Order
Configuring services on the IP Phone 2007 The table below describes the features of the Nortel Mobile Headset Adapter. Table 5: Nortel Mobile Headset Adaptor elements and functions Function Answer key Press to answer an incoming call. If there is no incoming call, the IP 1120E handset selects a line and you hear a dial tone.
Page 65: Configuring Normal Mode Indication
Configuring services on the IP Phone 2007 1. Press the key, select and select Services Telephone Options Caller display order. 2. Press the navigation keys to scroll and select one of the Up/Down following: — (default) Number, name — Name, number 3.
Page 66: Making A Call
Making a call Making a call This section describes features associated with making a call. There are several ways to make a call from an IP Phone 2007. Using Off-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: —...
Page 67: Using Handsfree Dialing
Making a call 4. When the called party answers, lift the handset. 5. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the key. Goodbye Using Handsfree dialing Use Handsfree dialing to use a built-in microphone and speaker or a headset instead of the handset.
Page 68 Making a call To mute a Handsfree call: 1. Press the key. The LED indicator Mute flashes. 2. Press the key again to return to a Mute two-way handsfree conversation. To switch from Handsfree mode to Handset mode: Lift the handset. To switch from Handset mode to Handsfree mode: 1.
Page 69: Using Live Dialpad
Goodbye Using the Directory applications You can make calls using various Directory applications available on your IP Phone 2007. The applications include: • “Making a call using the Corporate Directory” on page 70 • “Making a call using the Personal Directory” on page 71 •...
Page 70: Making A Call Using The Corporate Directory
Making a call • “Making a call using the Redial List” on page 72 Making a call using the Corporate Directory The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers.
Page 71: Making A Call Using The Personal Directory
Making a call Making a call using the Personal Directory Using the Personal Directory feature, you can store a maximum of 100 entries consisting of names and numbers. To use Personal Directory, tap soft key and select Directory. For more Directory Personal information about how to configure and use Personal Directory, see...
Page 72: Making A Call Using The Redial List
Making a call 2. Choose one of the following: — Tap the soft key to dial the Dial resulting number. — Tap the soft key to exit Cancel without dialing. Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed telephone numbers.
Page 73: Using Predial
Making a call Using Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: 1. Without selecting the line soft key, enter the number to be dialed. 2. Tap a line soft key to dial the number. 3.
Page 74: Using Autodial
Making a call 3. Tap a line soft key to dial the number. Using Autodial Use the Autodial feature to display, store, and automatically dial telephone numbers. To store an Autodial number 1. Without lifting the handset, tap the appropriate soft key.
Page 75: Using Ring Again
Making a call To display an Autodial number: 1. Tap the soft key. Display 2. Tap an soft key in the upper AutoDial display area to display the number associated with that soft key. To use Autodial: 1. Lift the handset. 2.
Page 76 Making a call 2. Choose one of the following: — Tap the soft key. Ring Again — Enter the Ring Again Activate FFC. To call a Ring Again party after you receive notification: 1. After receiving the notification ring, lift the handset, or if you are using the headset, go to Step 2.
Page 77: Using Last Number Redial
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: 1. To redial using the handset: a. Lift the handset. b.
Page 78: Using System Speed Call
Making a call 3. Tap the soft key Speed Call Controller again to save the code and number. The flashing icon turns off. To make a Speed Call: 1. Lift the handset. 2. Tap the soft key. Speed Call Controller 3.
Page 79: Using Hot Line
Making a call 3. Dial the Speed Call code to automatically dial the number. Using Hot Line Use the Hot Line feature to automatically dial a specific number. To use Hot Line: Tap the soft key to automatically dial HotLne the number.
Page 80 Making a call To answer an Intercom call while on a line other than your Intercom group line: 1. Choose one of the following keys: — Press the key to put the current Hold call on hold. — Press the key to end the Goodbye call.
Page 81: Answering A Call
Answering a call Answering a call Each incoming call causes the telephone to ring, the line (DN) soft key to flash and show a , and the message indicator lamp to flash. To answer a call: Choose one of the following: •...
Page 82: While On An Active Call
While on an active call While on an active call This section describes features available during an active call. Placing a call on hold Use the Hold feature if you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer the second call.
Page 83: Using Timed Reminder Recall
While on an active call 2. Dial the DN number to which the call is to be transferred, or use Personal List, or Directory, Redial Callers List to select a number to dial. 3. After that number rings or a person answers, tap the soft key to Transfer...
Page 84 While on an active call 3. Choose one of the following to start the call timer: — Tap the soft key. Transfer — Replace the handset before the extension answers. Note: If the transfer is complete, the recall timer stops. If the transferred call is not answered, your telephone rings: 1.
Page 85: Using Attendant Recall
While on an active call Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. To contact the attendant while on a call: 1. Tap the soft key and Attendant Recall stay on the line until the attendant answers.
Page 86 While on an active call To park a call on a DN other than the System Park DN or your own DN: 1. Tap the soft key. Park 2. Dial the DN where you want to park the call. 3. Tap the soft key.
Page 87: Recording A Calling Party Number
While on an active call To retrieve a parked call: 1. Lift the handset. 2. Tap the soft key. Park 3. Dial the DN where you parked the call. Note: If a parked call is not retrieved within a specified period of time, it rings back to your telephone or to the attendant.
Page 88: Displaying Incoming Calls
While on an active call Displaying incoming calls Use the Display feature to display a second incoming caller’s number and name (if available) during an active call, without interfering with the call in progress. To view the information about an incoming call while on a call in progress: 1.
Page 89 While on an active call To use Call Trace without a Call Trace soft key: 1. Choose one of the following: — Tap the soft key. Transfer — Tap the soft key. Conference 2. Dial the SPRE code followed by 83 or dial the Call Trace FFC to automatically reconnect.
Page 90: Incoming Calls
Incoming calls Incoming calls This section describes features used with incoming calls. Using Automatic Answerback When the Automatic Answerback feature is active, your set automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. To activate Automatic Answerback: Tap the soft key.
Page 91 Incoming calls 2. Choose one of the following: — Tap the soft key. Pickup — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group 1. Lift the handset. 2. Tap the soft key or enter Group Pickup the Pickup Group FFC.
Page 92: Using Call Waiting
Incoming calls To answer a call at a specific extension in any pickup group 1. Lift the handset. 2. Choose one of the following: — Tap the DN soft key. Pickup — Enter the Pickup Directory Number FFC. 3. Dial the DN of the telephone that is ringing (in your call pickup group).
Page 93 Incoming calls To return to the first telephone call: 1. Choose one of the following: — Press the key to put the Hold second call on hold. — Press the key to end the Goodbye second call. 2. Tap the line (DN) soft key associated with the first call.
Page 94: While Away From Your Desk
While away from your desk While away from your desk This section describes features to use when you are away from your desk. Using Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, the call cannot be forwarded.
Page 95: Using Internal Call Forward
While away from your desk To reinstate Call Forward to the same number: Tap the soft key twice. Forward Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone.
Page 96: Using Remote Call Forward
While away from your desk To deactivate Internal Call Forward Choose one of the following: — Tap the soft Internal Call Forward key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Tap the soft key Internal Call Forward...
Page 97: Securing Your Telephone
While away from your desk 4. Dial your SCPW. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, press key. (Do not perform steps 6 and 7.) 6.
Page 98 While away from your desk 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your To unlock your telephone: 1.
Page 99 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, dial your...
Page 100: Talking With More Than One Person
Talking with more than one person Talking with more than one person This section describes features that enable conversations between more than two people. Using the Call Join feature Use the Call Join feature to connect a call to an active call. This creates a conference between the two callers and yourself.
Page 101: Setting Up A Conference Call
Talking with more than one person Setting up a conference call Use the Conference feature to set up a conference call for three or six people including yourself. The number of people the conference feature supports depends on your telephone configuration. To set up a conference call: 1.
Page 102: Using The Conferee Selectable Display
Talking with more than one person If the person you attempt to add to the conference is unavailable 1. Press the key. Goodbye 2. Tap the line (DN) soft key with the flashing status icon to return to your original call Using the Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call.
Page 103: Using Group Call
Talking with more than one person To disconnect a conferee: 1. While on a conference call, tap the soft key Conferee Selectable Display until the conferee you want to disconnect appears on the screen. 2. Tap the soft key on which the conference call is established.
Page 104 Talking with more than one person 2. Tap the soft key or enter the Group Call Group Call FFC. — The feature automatically calls all group members. The icon flashes until all members answer. — The telephone numbers of the group members appear on the display as they answer.
Page 105 Talking with more than one person To end a group call: Press the key. Goodbye Note: When the person who made the group call disconnects, the call terminates for all members of the group. However, the members of the group call can disconnect from the call without affecting other members on the call.
Page 106: Working Without Interruption
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: Choose one of the following: •...
Page 107: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Using Autodial Transfer Use the Autodial Transfer feature to transmit digits through your Autodial soft key to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/Exchange (CO) trunk call from or to a Central Office (CO) that offers Centrex or exchange line-type features.
Page 108: Using The Buzz Signal
Additional call features Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. By linking two telephones together, one person can signal the other. The person signaled hears a buzz. To buzz the telephone linked to your telephone: Tap the soft key.
Page 109: Using Centrex/Exchange Line Switchhook Flash
Additional call features Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. To use Centrex/Exchange Line Switchhook Flash: 1. While on a call, tap the Centrex Line soft key.
Page 110 Additional call features 3. Dial the charge account number. 4. After the dial tone sounds, dial the number. To charge a call in progress: 1. Choose one of the following: — Tap the soft key. Transfer — Tap the soft key. Conference 2.
Page 111 Additional call features To charge a call to an account when you transfer a call: 1. Tap the soft key. The call is Transfer placed on hold. 2. Choose one of the following: — Tap the soft key Charge — Dial the Call Detail Recording FFC. 3.
Page 112: Using Enhanced Override
Additional call features 2. Choose one of the following: — Tap the soft key. Charge — Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5.
Page 113: Using Forced Camp-On Feature
Additional call features 1. Choose one of the following: — Tap the soft key. Override — Enter the Override FFC to initiate a Forced Camp-on. If either person on the call disconnects at this time, you receive an overflow (fast busy or engaged) signal.
Page 114 Additional call features 1. Choose one of the following: — Tap the soft key. Override — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. You receive a ring or ringback or a busy or engaged signal, depending on the options chosen.
Page 115: Overriding A Busy Signal
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy or engaged signal: 1. Dial a telephone number and receive a busy signal. 2. Choose one of the following: —...
Page 116: Using Radio Page
Additional call features Using Radio Page Use the Radio Page feature to page a person and stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me code from any telephone. To use Automatic Preselection (Meet-me page): 1.
Page 117 Additional call features The called party is either busy on the telephone or away from the telephone. To page the called party, there is no need to redial the number of the called party. 1. Tap the soft key. A special Radio Page dial tone sounds.
Page 118: Using Voice Call
Additional call features To answer a Radio Page If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1.
Page 119 Additional call features To respond to a voice call Your telephone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 120: Additional Telephone Features
Additional telephone features Additional telephone features Using the Personal Directory Use the Personal Directory feature to create and store up to 100 directory entries. A Personal Directory entry can contain: • last name (up to 24 characters) • first name (up to 24 characters) •...
Page 121 Additional telephone features 6. Do one of the following: — Tap the soft key to save the Done new entry. — Tap the soft key to return to Cancel screen. To edit an entry 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry.
Page 122 Additional telephone features To delete an entry 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Tap the soft key. Delete 3. Choose one of the following: — Tap the soft key. Confirm — Tap the soft key.
Page 123: Using The Callers List
Additional telephone features Using the Callers List The Callers List feature logs all incoming calls. Callers List can store up to 100 entries in the list. After the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 124: Using The Redial List
Additional telephone features To delete an entry 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Tap the soft key. Delete 3. Choose one of the following: — Tap the soft key. Confirm — Tap the soft key.
Page 125 Additional telephone features Entries in the Redial List are sorted according to the time the calls are received. Note: Calling party name display (CPND) is affected depending on the preferred name match option. If preferred name match is on, the CPND appears according to your settings.
Page 126 Additional telephone features To delete an entry 1. Press the navigation keys to Up/Down scroll and to highlight the desired entry. 2. Tap the soft key. Delete 3. Choose one of the following: — Tap the soft key. Confirm — Tap the soft key.
Page 127: Using Virtual Office
Virtual Office, feature soft keys 4, 5, and the Shift key are not available. Note 4: A Virtual Office login from an IP Phone 2007 to an IP Phone 2002 or IP Softphone 2050 can be blocked in certain situations. For more information regarding this, consult your system administrator.
Page 128 Additional telephone features 3. Tap the soft key. Select 4. At the prompt, enter your user ID. 5. Tap the soft key. Select 6. At the prompt, enter the home SCPW. Note 1: If the user ID is not found locally, the message Locating Remote Server appears.
Page 129: Using Virtual Office On Your Office Telephone
Additional telephone features Using Virtual Office on your office telephone When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer operational. A Logged Out message appears on your telephone alerting you that it is being used for Virtual Office.
Page 130: Logging Out Of Virtual Office
Additional telephone features Logging out of Virtual Office 1. Tap the soft key. Services 2. Press the navigation keys to Up/Down scroll and to highlight Virtual Office Logout. 3. Tap the soft key. Select Troubleshooting Virtual Office If you receive a Virtual Office error message, it will appear on the LCD screen.
Page 131 Additional telephone features Table 6: Troubleshoot Virtual Office (Part 2 of 3) Displayed message Probable cause Actions Invalid ID (1) Incorrect user ID Enter correct user ID. entered. user ID is not in Notify system Gatekeeper administrator. database. Invalid ID (2) Incorrect user ID Enter correct user ID.
Page 132 Go to an remote IP Phone IP Phone 2002 or 2002 or IP Softphone IP Softphone 2050 2050 from an and try again, or IP Phone 2007 consult your local (some restrictions system administrator. apply). Permission Denied Incorrect user ID Enter correct user ID.
Page 133: Using Media Gateway 1000B
Additional telephone features Using Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. Normal Mode The telephone registers with the Main Office and receives telephone services from the Main Office. At any time during Normal Mode, you can check local mode functionality (make and receive calls) by enabling Local Mode and returning to Normal Mode.
Page 134: Resuming Normal Mode
Additional telephone features Resuming Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in ten minutes.
Page 135 Additional telephone features Table 7: Troubleshoot MG 1000B (Part 2 of 2) Display message Probable cause Actions Local Mode Gatekeeper unable to Notify system find endpoint from administrator. Branch user ID. Invalid ID (1) Local Mode Branch user ID not Notify system found in any administrator.
Page 136: Hospitality Features
Hospitality features Hospitality features Hospitality features are intended for hotel operations. Setting Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
Page 137 Hospitality features To deactivate an Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the key. Goodbye To verify the time for the Automatic Wake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC. 3.
Page 138: Activating Message Registration
Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel telephone calls. To read meters: 1. Tap the soft key. Message Registration 2. Dial the room Directory Number (DN). 3. Tap the soft key.
Page 139: Using Maid Identification
Hospitality features 5. Tap the soft key. Message Registration To reset a meter to zero: 1. Tap the soft key. Message Registration 2. Dial the room Directory Number (DN). 3. Press the key. 4. Tap the soft key. Message Registration Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms.
Page 140: Displaying Room Status
Hospitality features 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped 7 = Not for sale The interrupted dial tone sounds.
Page 141 Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress...
Page 142 Hospitality features 2. Dial the Directory Number (DN) of the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room: 1 = Cleaning requested 2 = Cleaning in progress...
Page 143: External Server Applications
External Server Applications External Server Applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about the External Server Applications, see the Nortel IP Phone External Server Applications User Guide (NN43100-100).
Page 144: Flexible Feature Codes (Ffc)
Flexible Feature Codes (FFC) Flexible Feature Codes (FFC) Use Table 8 to track the FFCs assigned by your system administrator. Table 8: Flexible Feature Codes Feature Feature Automatic Wake-Up Malicious Call Trace Activate Automatic Wake-Up Override Deactivate Automatic Wake-Up Pickup Directory Number Verify Call Detail Recording Pickup Group...
Page 145: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 146 Regulatory and safety information Table 9 lists EMC compliance for various jurisdictions. Table 9: EMC Compliance Jurisdiction Standard Description United States FCC CFR 47 Class B Emissions: FCC Rules for Radio Part 15 Frequency Devices Canada ICES-003 Class B Emissions: Interference-Causing Equipment Standard: Digital Apparatus Australia/New AS/NZS 3548...
Page 147: Other
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://www.nortel.com/corporate/community/environment/life_cycle/ declarations.html or Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany. DenAn regulatory notice for Japan...
Page 148 Regulatory and safety information...
Page 149: Index
Index Index Conferee Selectable Display and Disconnect 102 About the IP Phone 2007 11 Conference call 101 Answer a call 81 Configure area code setup 53 Attendant Recall 85 Configure call log options 49 AutoDial 74 Configure Callers List log 49...
Page 150 Index Forced Camp-on 79 Mute key 14 Goodbye key 13 Navigation keys 14 Group Call 103 Network Configuration 28 Normal Mode 133 Handsfree dialing 67 Headset key 14 Off-hook dialing 66 Hold key 13 Onhook Default Path 56 Hospitality features 136 On-hook dialing 66 Hot Line 79 Override a busy signal 115...
Page 151 Index Secure your telephone 97 Security features 19 Set information 48 Speaker key 14 Speed Call 77 System Speed Call 78 Telephone display 14 Telephone Options 38 Test Local Mode 133 Timed Reminder Recall 83 Touch panel 18 Cleaning Setup Transfer a call 82 USB Devices 32 USB keyboard...
Page 152 Index...
Page 154: User Guide
LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing, NORTEL PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OR CONDITION OF ANY KIND EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel 2007 User Manual

About the Nortel IP Phone 2007

Entering and Editing Text

Connecting the Components

Configuring IP Phone Local Options

Configuring Services on the IP Phone 2007

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Telephone Features

Hospitality Features

External Server Applications

Flexible Feature Codes (FFC)

Regulatory and Safety Information

Index

Quick Links

IP Phone 2007

Troubleshooting

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Questions and answers

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Summary of Contents for Nortel 2007

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