Sage Dual Boiler BES920 Instruction Booklet page 32

TROUBLESHOOTING
PROBLEM
Coffee puck is sticking to
the shower screen.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks.
32
POSSIBLE CAUSES
• This is normal and
happens occasionally.
The dry puck feature
creates a slight
vacuum on top of the
coffee puck which
will occasionally hold
the puck against the
shower screen instead
of leaving it in the filter
basket.
• Using de-mineralised
or distilled water which
is affecting how the
machine is designed
to function.
WHAT TO DO
We recommend using cold,
filtered water. We do not
recommend using water
with no/low mineral
content such as
de-mineralised or distilled
water. If problem persists
please contact Sage
Customer Service or go
to sageappliances.com