Sage Dual Boiler BES920 Instruction Booklet page 30

TROUBLESHOOTING
PROBLEM
Espresso runs out too
quickly.
and/or
Pressure gauge not
reaching 9 bar.
Coffee not hot enough.
30
POSSIBLE CAUSES
• The coffee is ground
too coarse.
• Not enough coffee in
the filter basket.
• Coffee not tamped
firmly enough.
• Cups not preheated.
• Milk not hot enough
(if making a cappuccino
or latte etc).
WHAT TO DO
Use slightly finer grind.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess
coffee after tamping.
Tamp between 15-20kgs
of pressure.
If the above suggestions
do not help, check the
machine. Place an EMPTY
Dual Wall filter basket
into the portafilter (either
1 CUP or 2 CUP). Press
the MANUAL button. If
the pressure gauge reads
over 5 bar the machine is
OK. Ensure correct dose
by using the RAZOR™
dosing tool. If the dose
is correct, make the
grind finer.
If the pressure gauge reads
below 5 bar, contact Sage
Customer Service Centre.
Rinse cups under hot water
outlet and place on cup
warming tray.
Heat milk until side of
the jug becomes hot
to touch.