Ricoh Pro C9500 Basic Operation
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Ricoh Pro C9500 Basic Operation

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Basic Operation/
Printing Guide
Original Instructions
Notes on What to do Before Using the
Machine
Loading Paper
Printing on Special and Thick Paper with
Optimal Settings
Printing on Envelopes
Troubleshooting
Replacing Consumables
Backup/Restore
For information not found in this manual,
see the online manuals available on our
web site (https://www.ricoh.com/) or via the
control panel.
For safe and correct use, be sure to read Safety Information before
using the machine.

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  • Page 1 Replacing Consumables Backup/Restore For information not found in this manual, see the online manuals available on our web site (https://www.ricoh.com/) or via the control panel. For safe and correct use, be sure to read Safety Information before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Notes on What to do Before Using the Machine How to Search for Information on Using the Product and Troubleshooting..........3 Manuals for This Machine..........................3 Searching the Manual for Information on Troubleshooting................4 Notes on Marks..............................5 Turning On and Off the Power..........................
  • Page 4 Background Stain, White Spots, Density Fluctuation and Faint Blacks (Developer Refreshing)... 47 Streaks Appear after Changing the Paper Size (Fusing Belt Smoothing)..........47 Adjusting Stapling and Folding Positions....................... 49 Finisher................................49 Fold................................49 When Adjusting Color Shift..........................51 When a Deviation in Color Registration Appears..................51 Frequently Asked Questions (FAQ)........................

  • Page 5: Notes On What To Do Before Using The Machine

    1. Notes on What to do Before Using the Machine How to Search for Information on Using the Product and Troubleshooting Manuals for This Machine Manual (Paper) Included with the product. • Safety Information Before using the machine, be sure to read the section of this manual entitled Safety Information.

  • Page 6: Searching The Manual For Information On Troubleshooting

    1. Notes on What to do Before Using the Machine This manual describes basic use of the machine and how to achieve high-quality printing. M0EDOM2053 • Operator's Guide Regarding the basic usage of this machine, frequently used functions, troubleshooting when an error message appears, etc., summaries are provided for each user manual.

  • Page 7: Notes On Marks

    How to Search for Information on Using the Product and Troubleshooting Displaying the Help by Each Setting Item Press the Help icon by a setting item to display the help content that corresponds to the item. You can configure or operate the item as you read the help by item. M0EDIM2056 Notes on Marks : Indicates a tip on using the machine.

  • Page 8: Turning On And Off The Power

    1. Notes on What to do Before Using the Machine Turning On and Off the Power Open the main power switch cover, and then push the main power switch. M0EDIM0101 Notes on Turning the Power On The main power indicator at the lower left of the control panel lights when you turn the machine on with the main power switch.

  • Page 9: Touch Panel/Attention Light

    Touch Panel/Attention Light Touch Panel/Attention Light M0EDPM7051 1. Switch Hub Switches between the operation screens (Hubs) that appear on the touch screen panel. 2. Alert Icon Turns on when there is a message from the system. You can read the content of the message on the [System Messages] tile of [Home] hub. Also, the notification screen is displayed when a malfunction occurs on the machine, and the user needs to be notified of the error details or how to resolve the problem.

  • Page 10: Intuitive Screen Operation Using Fingertips

    1. Notes on What to do Before Using the Machine • [DFE Console] hub Press [ DFE Console] to connect to the DFE that is connected to the network remotely. "Connecting to the Fiery Controller Remotely from the Control Panel" •...

  • Page 11: Attention Light

    Touch Panel/Attention Light M0EBPM2306 Attention Light The Attention light lights or flashes to indicate the machine status from a distance. Flashing blue Steady blue Flashing yellow Steady red D0CPIC0251 D0CPIC0252 DoCPIC0254 D0CPIC0253 Data in Printing Warning Error occurred Problem such as toner Problem such as paper almost out or waste jam, paper running out,...
  • Page 12 1. Notes on What to do Before Using the Machine...

  • Page 13: Loading Paper

    2. Loading Paper Fanning the Paper • If you load coated paper, label paper, transparencies, or thick paper of 150.1–470.0 g/m (55.1 lb. Cover–172 lb. Cover), it is important that you fan the sheets thoroughly. Misfeeds may occur if paper is not fanned thoroughly. If the machine feeds several sheets of paper together or it does not feed paper, fan paper and load it again.
  • Page 14 2. Loading Paper D0CMIC1423 Make sure there is space between the sheets. D0CMIC1424 Hold the stack of paper in both hands and tap the long and short edges of the paper against a flat surface to align them. D0CMIC1425...

  • Page 15: Loading Paper Into The Paper Tray

    Loading Paper into the Paper Tray Loading Paper into the Paper Tray This section explains how to load paper in Trays 1 to 2 and the wide large capacity tray. Each paper tray is loaded in the same way. The wide LCT is identified as Tray 3, Tray 4, Tray 5, Tray 6, Tray 7, and Tray 8.
  • Page 16 2. Loading Paper Loosen the screw on the arm holding the side fence in place. M0EDIM0151 Release the fence. M0EBIM2124 Load paper by aligning the paper with the left side of the paper tray. Place paper with print side up. Load a stack of paper about 5–10 mm (0.2–0.4 inches) high.
  • Page 17 Loading Paper into the Paper Tray M0EBIM2126 1. Supporting plates Check that the paper retainer is extended when you load paper of 220 g/m2 (55 lb. Bond) or lower. Push on the lever on the fence to extend the paper retainer. M0EBIM0147 1.
  • Page 18 2. Loading Paper Take the grip of the fences with your fingers, and adjust the fences to the paper. Set the paper flush against the inner fence. Check that the scale numbers on the top of the fences are roughly the same. M0EBIM2127 Load additional sheets, if necessary.
  • Page 19 Loading Paper into the Paper Tray Tighten the screw on the arm holding the side fence in place. M0EBIM0134 Carefully push the paper tray fully in until it clicks. • Various sizes of paper can be loaded in the wide LCT by adjusting the positions of fences. •...

  • Page 20: Loading Paper Into The Multi Bypass Tray (Tray A)

    2. Loading Paper Loading Paper into the Multi Bypass Tray (Tray Use the multi bypass tray (Tray A) to use transparencies, translucent paper, and paper that cannot be loaded in the paper trays. • The maximum number of sheets you can load at the same time depends on paper type. Do not stack paper over the limit mark.
  • Page 21 Loading Paper into the Multi Bypass Tray (Tray A) 2. Extender To remove the fence, slide it to the right by pressing the stopper down. M0EBIM2119 Press the elevator switch on the multi bypass tray (Tray A). M0EBIM2120 1. Elevator switch The lamp of the elevator switch is blinking while the tray is going up, and keeps lit when it stops.

  • Page 22: Recommended Paper Sizes And Types

    2. Loading Paper Recommended Paper Sizes and Types *1*14 Trays 1, 2, and Wide LCT (Trays 3–8) Paper type and weight Paper size Paper capacity 40.0–470.0 g/m (11–125 Paper sizes that can be detected 2,200 sheets lb. Bond) automatically: paper 0.11 mm (0.004 inches) thick) Paper Weight 0 –Paper...
  • Page 23 Loading Paper into the Multi Bypass Tray (Tray A) Paper type and weight Paper size Paper capacity 40.0–470.0 g/m (11–125 Select the paper size using the Tray Paper 2,200 sheets lb. Bond) Settings menu: paper 0.11 mm (0.004 inches) thick) Paper Weight 0 –Paper *2*20*21*22...
  • Page 24 2. Loading Paper Paper type and weight Paper size Paper capacity Coated: Glossy Paper sizes that can be detected automatically: Coated: Matte 52.3–470.0 g/m (14–125 lb. Bond) , A4, A5, B4 JIS , 11 × 17 Paper Weight 1–Paper Weight ×...
  • Page 25 Loading Paper into the Multi Bypass Tray (Tray A) Paper type and weight Paper size Paper capacity Coated: Glossy Select the paper size using the Tray Paper Settings menu: Coated: Matte 52.3–470.0 g/m (14–125 lb. Bond) , B5 JIS , B6 JIS ×...
  • Page 26 2. Loading Paper Paper type and weight Paper size Paper capacity Translucent paper A3 , A4, B5 JIS 52.3–63.0 g/m (14–17 lb. Bond) Paper Weight 1 Transparencies A4, 8 × 11 163.1–220.0 g/m (60–81 lb. Cover) Paper Weight 5 *7*10 Tab stock A4 , 8 ×...
  • Page 27 Loading Paper into the Multi Bypass Tray (Tray A) Paper type and weight Paper size Paper capacity Carbonless paper Paper sizes that can be detected automatically: 40.0–470.0 g/m (11–125 lb. Bond) Paper Weight 0 –Paper , A4, A5, B4 JIS , 11 × 17 *2*21*22 Weight 9 ×...
  • Page 28 2. Loading Paper Paper type and weight Paper size Paper capacity Carbonless paper Select the paper size using the Tray Paper Settings menu: 40.0–470.0 g/m (11–125 lb. Bond) Paper Weight 0 –Paper , B5 JIS , B6 JIS × 13 *2*21*22 Weight 9 ×...
  • Page 29 Loading Paper into the Multi Bypass Tray (Tray A) *3 The auto detect function does not work when the LCT banner sheet tray or extension LCT banner sheet tray is attached. *4 Specify the paper size in the paper settings when the LCT banner sheet tray or extension LCT banner sheet tray is attached.
  • Page 30 2. Loading Paper Multi Bypass Tray (Tray A) Paper type and weight Paper size Paper capacity 52.3–216.0 g/m (14 lb. Bond– Paper sizes that can be detected 500 sheets (on paper 80 lb. Cover) automatically: 0.11 mm (0.004 inches) thick) Paper Weight 1–Paper Weight 5 A3 , A4, A5, A6 , B4 JIS , B5 JIS , 11 ×...
  • Page 31 Loading Paper into the Multi Bypass Tray (Tray A) Paper type and weight Paper size Paper capacity 52.3–216.0 g/m (14 lb. Bond– Custom size: 500 sheets (on paper 80 lb. Cover) 0.11 mm (0.004 inches) thick) Paper Weight 1–Paper Weight 5 Vertical: 100.0–330.2 mm *4*5 Horizontal: 139.7–487.7 mm...
  • Page 32 2. Loading Paper *5 When using paper with a horizontal length between 700.1 mm and 1260.0 mm (27.56 inches and 49.60 inches) with the multi bypass banner sheet tray attached, load and print one sheet at a time. However, depending on the brand of paper, some paper with a horizontal length of 700.1 mm (27.56 inches) or more may be unusable because it could cause paper jamming or other problems.

  • Page 33: Printing On Special And Thick Paper With Optimal Settings

    3. Printing on Special and Thick Paper with Optimal Settings Overview of Paper Settings Why Paper Settings Are Required While the machine can print on a wide variety of paper, such as coated and thick paper, the print quality, such as the color fidelity, may vary depending on the paper type. Paper settings can be configured to ensure constant print quality for various types of paper.
  • Page 34 3. Printing on Special and Thick Paper with Optimal Settings Download the setting file for Master Paper from the manufacturer’s website, and then import it onto the machine to use it. To use the settings in the master library, you must first select the name or type of your paper from the master library.

  • Page 35: Types Of Paper Settings

    Overview of Paper Settings Types of Paper Settings Color Machine controller Master Library - Paper Type - Paper Weight - Paper Size - Other settings Media catalog - Paper Type Custom Paper information - Paper Weight - Paper Size - Other settings Paper tray Tray Paper Settings information...

  • Page 36: Registering Custom Paper Based On The Data Registered In Master Library

    3. Printing on Special and Thick Paper with Optimal Settings Registering Custom Paper Based on the Data Registered in Master Library Press the [Media] hub [Master Library]. M0EDPM7241 Select the check box of the paper to register, and then press [Copy]. You can specify more than one paper together at a time.

  • Page 37: Paper Weight Conversion Table

    Registering Custom Paper Based on the Data Registered in Master Library • : A registered Custom Paper based on a Master Paper • : A registered Custom Paper based on a Master Paper with edited settings • : A newly created Custom Paper Select the check box of the paper size to change, and then press [OK].
  • Page 38 3. Printing on Special and Thick Paper with Optimal Settings Ream weight Basis weight Bond / Ledger Offset / Text Cover Index (g/m (lb.) (lb. text) (lb. cover) (lb. index)
  • Page 39 Registering Custom Paper Based on the Data Registered in Master Library Ream weight Basis weight Bond / Ledger Offset / Text Cover Index (g/m (lb.) (lb. text) (lb. cover) (lb. index) Asterisks (*) indicate the most common weights for that category.

  • Page 40: Managing Custom Paper

    3. Printing on Special and Thick Paper with Optimal Settings Managing Custom Paper • You cannot change the settings of the paper that is already assigned to a tray. Assign another paper to the tray on which the paper is assigned. For details, see "Changing Tray Paper Settings".
  • Page 41 Managing Custom Paper Exporting the Settings Insert a USB memory into a USB host interface on the control panel of the machine. M0EDIM0202 Press the [Media] hub. Select the check box of the Paper Setting to Export. Press [Custom Paper] or a group to specify the size from each list. To select all the paper in the list, select the check box in the column title.
  • Page 42 3. Printing on Special and Thick Paper with Optimal Settings Importing the Settings Insert the USB memory in which the file of the exported data is saved into a USB host interface on the control panel of the machine. M0EDIM0202 Press the [Media] hub [Import].

  • Page 43: Printing On Envelopes

    4. Printing on Envelopes Measuring the Envelope Size While keeping the flap opened, measure the width (the length across the feeding direction when loaded on the tray), and the length along the feeding direction. • Only envelopes that are at least 139.7 mm (5.5 inches) wide can be loaded. •...
  • Page 44 4. Printing on Envelopes 2. Along the feed direction...

  • Page 45: Loading Envelops

    Loading Envelops Loading Envelops Open the flap, and load the envelopes with the print side facing up and the flaps facing rightward. When loading the envelopes on wide LCT, make sure the difference in height at the bottom of the envelopes and the at the tip of the flaps is less than 10 mm (0.4 inches).
  • Page 46 4. Printing on Envelopes...

  • Page 47: Troubleshooting

    5. Troubleshooting When Paper Is Jammed If a paper is jammed, the following window appears on the control panel. Remove the jammed paper by following the procedure described in the animated illustration displayed on the control panel. M0EDPM7052 1. Animation showing the solution 2.

  • Page 48: Density Fluctuation, Streaks And Background Staining

    5. Troubleshooting Density Fluctuation, Streaks and Background Staining Open Adjustment Settings for Operators as follows: Press the [Printer Adjustment] hub. M0EDPM7053 Adjust Image Density If you select [Adjust Image Density], image density adjustment (process control) is executed. Execute this before calibration or when the density of the entire printed image is unstable. The machine automatically executes image density adjustment if the machine has been idle for a certain time or if a certain number of sheets have been printed.

  • Page 49: Background Stain, White Spots, Density Fluctuation And Faint Blacks (Developer Refreshing)

    Density Fluctuation, Streaks and Background Staining Background Stain, White Spots, Density Fluctuation and Faint Blacks (Developer Refreshing) The machine consumes degraded toner in the development unit and adds new toner from the toner bottle. Refresh the toner for print jobs if: •...
  • Page 50 5. Troubleshooting Press 0510:[Smooth Fusing Belt] 01:[Belt Scratches] or 02:[Uneven Gloss (Short Time)]. M0EDPM7057 Press [Execute] under 01:[Belt Scratches] or 02:[Uneven Gloss (Short Time)].

  • Page 51: Adjusting Stapling And Folding Positions

    Adjusting Stapling and Folding Positions Adjusting Stapling and Folding Positions Finisher To adjust the finisher function, use 06: [Finishing: Finisher] in the [Printer Adjustment] hub. M0EDPM7058 • The settings that can be specified depend on the finisher in use. • You can adjust the number of booklet folds in 0609: [Number of Folds for Booklet]. Specify the item to adjust.
  • Page 52 5. Troubleshooting M0EDPM7060...

  • Page 53: When Adjusting Color Shift

    When Adjusting Color Shift When Adjusting Color Shift When a Deviation in Color Registration Appears Misregistration of colors may occur when you move the machine or while you perform printing operations repeatedly. If this occurs, execute [Color Registration] to adjust the machine. The adjustment process takes approximately 30 seconds.

  • Page 54: Frequently Asked Questions (Faq)

    5. Troubleshooting Frequently Asked Questions (FAQ) What can I do if an error message reporting that the paper is missing appears and printing cannot be performed? Uncheck [SNMP Status Enabled]. How can I specify energy saver mode? 1. Press ( ). 2.
  • Page 55 Frequently Asked Questions (FAQ) • Paper weighing between 105.1 and 163.0 g/m : 10 sheets • Paper weighing between 163.1 and 256.0 g/m : 5 sheets • Paper weighing between 256.1 and 350.0 g/m : 3 sheets (When using designated paper) (Supports paper weight between 52.3 and 300.0 g/m2: when using the trimmer unit.) •...

  • Page 56: If An Ec Appears

    5. Troubleshooting 1. one sheet (487.9 mm (19.20 inches)) 2. two sheet (488 mm to 840.9 mm (19.21–33.10 inches)) 3. three sheet (841 mm to 1,260 mm (33.11–49.60 inches)) When you print pages using automatic duplex print, each printed sheet on paper up to 487.9 mm (19.20 inches) long is counted at 2 counts (duplex), while paper from 488 to 840.9 mm (19.21–33.10 inches) long is counted at 4 counts per sheet, and paper from 841 to 1,030 mm (33.11–40.6 inches) long is counted at 6 counts per sheet.

  • Page 57: Replacing Consumables

    6. Replacing Consumables Replacing the Toner A message appears when a consumable needs to be replaced soon. Prepare a replacement, and replace the consumable as required. For the procedure to replace the toner, press [Replacement Procedure] on the message screen, and follow the instructions that appear on the screen.

  • Page 58: Disposing Exhausted Toners (Mainly North America)

    6. Replacing Consumables Disposing Exhausted Toners (mainly North America) You cannot reuse exhausted toners. Please see our local company website for information on the recycling of supply products, or you can recycle items according to the requirements of your local municipalities or private recyclers.

  • Page 59: Replenishing The Staples

    Replenishing the Staples Replenishing the Staples A message appears when a consumable needs to be replaced soon. Prepare a replacement, and replace the consumable as required. For the procedure to replace the staples, press [Replacement Procedure] on the message screen, and follow the instruction that is displayed on the screen.

  • Page 60: Removing Chad And Paper Debris

    6. Replacing Consumables Removing Chad and Paper Debris Punching Press the Alarm icon ( ), and then press "Hole Punch Receptacle is full." under "System Messages". Follow the procedure that is shown in the animation to dispose of the punch waste. Stapling Confirm the message.

  • Page 61: Replacing The Waste Toner Bottle

    Replacing the Waste Toner Bottle Replacing the Waste Toner Bottle Confirm the message. "Waste Toner Bottle is almost full." The waste toner bottle is almost full. Prepare a new waste toner bottle for replacement. Open the cover, and replace the old waste toner bottle with a new one. Press [Replacement Procedure] to view the details of the replacement procedure.
  • Page 62 6. Replacing Consumables...

  • Page 63: Backup/Restore

    7. Backup/Restore Creating a Backup of/Restoring the Setting Information of the Machine • Be sure to create a backup of your important data. The hard disk drive of the color controller may be erased or replaced when the controller needs to be repaired. •...
  • Page 64 7. Backup/Restore Login to the machine using a user account with the role that can create/restore a backup. "Logging In" Press [ ]. Press [Backup/Restore] in [System Maintenance]. Creating a Backup 1. Specify [Backup], and specify the items with which to create a backup in "Backup Target".
  • Page 65 MEMO...
  • Page 66 MEMO M0ED-X053...
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This manual is also suitable for:

Pro c9500hPro c7500Pro c7500h

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