Crestron USB-EXT-3-LOCAL Quick Start Manual page 8

USB-EXT-3-LOCAL and USB-EXT-3-REMOTE
USB 3.2 Extender over CAT 6a/7 Cable, Local and Remote
Symptom
All LEDs on both extenders are solid ON, but
a connected USB device is not operating
correctly, or is detected as an "Unknown
Device" in the operating system.
A USB 3 device is not listed as USB 3 on the
host device's operating system, or the
operating system is notifying the user that
the device can "Perform Faster if connected
to a USB 3 port."
All LEDs are flashing and the system is
operational.
All LEDs are scrolling left to right, starting
with Status.
Issue
The USB device is malfunctioning.
The host device does not recognize the
USB device.
The application software for the USB
device is not operating.
The extenders are malfunctioning.
The extender is or was operating at an
unsafe temperature.
The extender is programming.
Action
1. Disconnect the USB-EXT-3-LOCAL from the host device.
2. Connect the USB device directly to the host device. If the USB
device does not operate as expected, consult the device's
documentation.
3. If the issue is not resolved by the USB device's documentation,
update the host device's BIOS, chipset, or USB controller drivers
from the manufacturer's website. Test the USB device again.
4. If the USB device operates as expected when directly connected
to the host device, connect another USB device to the
USB-EXT-3-REMOTE and reconnect the USB-EXT-3-LOCAL to
the host device.
5. If the second USB device does not operate, the extender may be
malfunctioning. Contact Crestron True Blue technical
the second device operates as expected, then the first device
may not be compatible with this extender. Contact
True Blue technical support.
1. Check ambient temperature. If the ambient temperature
exceeds 122°F (50°C), remove external sources of heat and
change the location of the extender.
2. Power cycle the unit to remove LED status.
Wait for the unit to finish programming.
Quick Start
support. If
Crestron
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