Frequently Asked Questions - Thermo Scientific TSG Series Installation And Operation Manual

Frequently Asked Questions

How does this refrigeration technology work?
TSG uses a non-toxic, non-hazardous refrigerant embedded
in the walls to absorb and channel heat energy to an internal,
solid-state heat pump. The heat pump cools the refrigerant
material when it channels the heat energy out of the system
and into the ambient environment.
How reliable is the system?
We have conducted strenuous-life testing studies to develop
confidence in the construction and system design of our
refrigerator. Our studies indicate at least a 10-year life
expectancy based on these stringent test protocols. TSG
systems have no internal mechanical parts and are easy to
operate and require minimal maintenance.
What is the product warranty?
Thermo Scientific offers a 2-years product warranty on parts
and labor, and 5-years warranty on solid-state heat pump
part.
Is the power cord healthcare/NEMA approved?
Yes, it is a National Electrical Manufacturers Association
(NEMA) approved plug (indicated by a green dot on the
cable).
Why is there a battery?
The included internal, standard-sized, non-rechargeable
lithium CR123A battery provides continuous power to the
audible and visual alerts of power loss.
How long before I can use the product?
In a normal ambient environment, your refrigerator should pull
down to the target set point within a couple of hours. It is
common industry practice to monitor the unit over 48 hours to
ensure it is holding the set point temperature.
Where can I find the Serial Number?
You can find your important and specific product information
by accessing the user interface.
The product Serial Number can also be found on the shipping
label (on the shipping box) and on the product label (on the
side of unit).
Is the unit calibrated? Can I calibrate my refrigerator?
The refrigerator comes standard with a National Institute of
Standards and Technology (NIST) certificate. To ensure
proper calibration in the working environment, the air sensor
should be calibrated annually. See the Calibration section for
instructions.
5.5 cu.ft. Undercounter Refrigerator
What kind of refrigerator maintenance is required?
Occasional check for dust buildup on the external fan and
cleaning it is recommended.Otherwise no maintenance is
required to keep the system working at peak performance.
Can the units be placed in a Pyxis cabinet?
As with any electrical or mechanical system, heat
accumulation in a closed environment can impact the cooling
performance of the refrigerator. We recommend adequate
ventilation in the back wall of the cabinet to dissipate heat
outside of the cabinet.
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