Digital Check SmartSource Micro Elite IJ Installation And Operation Manual page 25

Installation & Operations Guide - SmartSource Micro Elite IJ
Problem
Topic
Indicators /
Controls
See page 14
for power
button light
interpretation
on all Micro
Elite models
starting with
serial #
9203xxxxx
Frequent
Jams or
Stops
Readers
Rev. D
Condition/Problem
Power light does not
come on
Items do not feed
when button is
pressed
Track stops
frequently with the
same error message
Track stops/fails to
start with a
'document in track'
message
Items do not feed
correctly
Items feed into the
track but then stop
suddenly and have
leading edge
damage
Item stops in curved
portion of track
Items skew as they
are fed
MICR reader has an
excessive reject rate
8227 5727-003
Possible Cause
Multiple causes
Button is not being
operated correctly
Application is not ready
Error message will
indicate the cause of
the repeated problem
Document or debris is
stopped in track and
blocking track sensor
Several different jams
are "mapped" into this
single message, a
"decoding" effort will
reveal what area of the
track reported the jam
Multiple causes
Debris/obstruction in
paper path
Item is too thick or too
stiff-run through ID
card track.
Inadequate document
preparation
Items have poor MICR
print quality, or are
worn/soiled
Inadequate work
preparation
Corrective Action
See 'Power Supply'
conditions, above. Also,
refer to 'Using the
power/stop-start button'
Refer to 'Power Button
Function' Using the
power/start-stop button /
meaning of the status light
Consult application
documentation
Use error message to
identify the appropriate
problem area
Inspect and clear as
required.
Consult with your IT or
application provider to
analyze error codes.
See "Feeder" conditions
below
Examine paper path to
locate small bits of paper,
tape, staples, etc.
Remove debris gently
using the spatula tool.
Card stock, envelopes,
carriers will not travel
correctly if they are too
thick or too stiff.
Ensure document is
properly aligned on base-
floor bottom
Frequently-reused items
(like cash tickets or batch
headers) should be
replaced with a fresh
supply. If possible, ask
document provider to
correct print quality
problems.
Ensure work is properly
aligned, and loaded
correctly in the feed area
so it is presented properly
to the MICR read head
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