ClearOne MAX IP Response Point Administrator's Manual
  1. Manuals
  2. Brands
  3. ClearOne Manuals
  4. Conference System
  5. MAX IP Response Point
  6. Administrator's manual

ClearOne MAX IP Response Point Administrator's Manual

Clearone communications ip response point administrator's guide
Hide thumbs Also See for MAX IP Response Point:
Table of Contents

Advertisement

Quick Links

Download this manual See also: User Manual
MAX™ IP Response Point™
AdministrAtor's Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the MAX IP Response Point and is the answer not in the manual?

Questions and answers

Related Manuals for ClearOne MAX IP Response Point

Summary of Contents for ClearOne MAX IP Response Point

  • Page 1 MAX™ IP Response Point™ AdministrAtor’s Guide...

  • Page 2: Technical Support

    tecHnicAl SuPPoRt telephone 1.800.283.5936 1.801.974.3760 1.801.977.0087 email tech.support@clearone.com www.clearone.com document title CLEARONE PART NOs. 800-158-380-00 (REVISION 1.0 October 2008) All riGhts reserved. no pArt of this doCument mAy be reproduCed in Any form or by Any meAns without written permission from CleArone. CleArone reserves speCifiC privileGes.

  • Page 3: Table Of Contents

    Chapter 2: Installation Connecting your conference phone Connecting Additional mAX ip response point phones manually assigning an ip address manually provisioning your mAX ip response point phone Chapter 3: Configuration of the MAX...

  • Page 5: Product Overview

    experience.

  • Page 6: Important Safety Information

    IMPORTANT SAFETY INFORMATION read all safety information before using this product. • read and understand all instructions. • follow all warnings and instructions marked on the product. • unplug this product from the wall outlet before cleaning. use a damp cloth for cleaning. do not use liquid cleaners or aerosol cleaners.

  • Page 7: System Requirements

    System requirements for Microsoft® Response Point™ can be found at: • http://www.microsoft.com/responsepoint/resources-datasheet.asp Microsoft Response Point Software Download microsoft response point sp1 is available as a free download at the following location: • http://www.microsoft.com/responsepoint/features-software-sp1-download.asp technical services: 800-283-5936 figure 1.1 mAX ip response point parts...

  • Page 8: Chapter 2: Installation

    (see figure 2.2). 25' Connection cable To Link Out on Base Unit Continue linking additional mAX ip response point phones in the same fashion. A total of four units may be connected. technical services: 800-283-5936 figure 2.1 Connecting the mAX ip response point...

  • Page 9: Manually Assigning An Ip Address

    REDIAL/PROG key. the mAX ip response point phone will reboot. MANUALLY PROVISIONING YOUR MAX IP RESPONSE POINT PHONE the easiest way to manually provision your mAX ip response point phone is through the web interface. to access the web interface, perform the following steps: press and hold the press the 2 key.

  • Page 10: Web Portal Screens

    (and all other screens) also includes a link to the registration page in order to register your mAX ip response point phone with Clearone.
  • Page 11 Configuration: User Preferences screen use the Configuration: User Preferences (see figure 3.3) screen to enable/disable automatic level control (AlC) and automatic gain control (AGC), to mute/unmute the incoming ringer, to select the incoming ringer melody, to set the time zone, and to determine if you want the time automatically adjusted for daylight savings. •...
  • Page 12 Configuration: Trace/Logging Settings screen use the Configuration: Trace/Logging Settings screen (see figure 3.4) to control logging for general audio processing and sip subsystems, as well as system logs and trace flags. Note: this screen is only used to diagnose problems you might be experiencing on your mAX ip response point phone.
  • Page 13 : you will receive the firmware update file (ggsip_all, for example) and, using the web interface only, you will enter that name directly or browse to its location on your computer by using the Browse button, then clicking the Update button. the mAX ip response point phone’s firmware is updated. •...

  • Page 14: Chapter 4: User Options

    3 to enter the Change subnet mask menu. the current subnet mask will be displayed press REDIAL/PROG. the current subnet mask will flash. press and hold CLEAR to erase the current subnet mask. technical services: 800-283-5936 figure 4.1 mAX ip response point lCd program icon...

  • Page 15: To Program A Default Gateway Ip Address

    9 key. the number 8 will repeat across the lCd screen. press REDIAL/PROG to save the selection; a confirmation tone will play. press CLEAR to exit programming mode. the phone will reboot. technical services: 800-283-5936 setting speaker AGC microphone AlC figure 4.2 mAX ip response point gain control table...

  • Page 16: Chapter 5: Response Point Configuration

    MAX IP RESPONSE POINT SOFTWARE this section describes how to integrate the mAX ip response point into your existing response point system. microsoft response point phones and devices have a blue button that allows you to use response point features, such as transferring a call using voice activated dialing.

  • Page 17: Response Point Administrator

    in the tasks pane, under properties, click in the set date and time on base unit dialog box, enter the correct values for the date and time settings. Click Ok. the base unit will automatically restart. After it restarts, the base unit will display the new date and time.
  • Page 18 • Click Add Phone. ensure the mAX ip response point is powered and connected to the network. the mAX ip response point will appear in the device list. highlight the device, click select Assign User to Assign or Create a user and click Next.
  • Page 19 Click Finish to complete the process. the mAX ip response point is now ready for use with your response point phone system. technical services: 800-283-5936 Next.

  • Page 20: Chapter 6: Troubleshooting

    Troubleshooting Common Issues if you are having trouble with your mAX ip response point, it might be improperly configured or other equipment might be malfunctioning. to begin, check for the following (or consult the chart in figure 6.1): •...

  • Page 21: Response Point Troubleshooting

    Response Point Troubleshooting Six Questions to Ask Before Troubleshooting the System before taking any drastic measures to repair the response point phone system, ask yourself the following questions: 1. did you verify the ip address? response point identifies a device by the ip address that is assigned to it. it’s important to locate this information when troubleshooting because it can provide valuable information.
  • Page 22 Issue 1: Undetected Devices Problem: “the device that i configured has a red X next to its name in the discovered-devices list.” Cause: ip addresses are leased to each device for an allotted period of time. using dynamic host Configuration protocol (dhCp) service enables the phone system to automatically reconnect when ip addresses change.
  • Page 23 upper-right corner of the page . then select factory restore, and click the restore button. Issue 4: Faulty Connection to Phone Lines Problem: “there’s no dial tone.” Cause: if you’ve eliminated the possibility that your phone service is down, the phone line might have lost connection to the base unit.
  • Page 24 Cause: if you’ve verified that the hardware, public switched telephone network (pstn) lines, and service connections are working, dropped calls might be caused by a faulty phone line in your rollover sequence. in these cases, the base unit does not actually drop the call, but rather the call terminates automatically when passed to the malfunctioning phone line.

  • Page 25: Customer Service And Support

    WARRANTY INFORMATION Clearone Communications, inc. warrants that this mAX ip response point product is free of defects in both material and workmanship. for complete warranty information including length, coverage, and limitations, visit http://www.clearone.com/support/warranty.php?content=main technical services: 800-283-5936 www.clearone.com...

  • Page 27: Appendix : A - Specifications

    128 ms x 3 NOISE CANCELLATION dynamic noise cancellation CERTIFICATIONS fCC part 15 Class A fCC part 68 ul Certified MODELS mAX ip response point* mAX ip response point expansion Kit* *Call your sales representative for part numbers technical services: 800-283-5936 - betA...

  • Page 28: Chapter 1: Product Overview 1 Appendix : B - Tools And Resources

    AppendiX : b - tools And resourCes ASSESSMENT CHECkLIST the Assessment Checklist is provided to help you with response point planning. Assessment Task business sizing number of phone users number of additional user phones number of non-user phones number of sites site connectivity details phone usage telephone usage...
  • Page 29 router details switch types switch connectivity open switch ports logical network subnets dhCp types smtp server information data security firewall type firewall voip support infrastructure ethernet traffic testing network cable testing patch cable type sufficient network jacks sufficient power outlets Active network drops data Center power capacity data Center ups capacity...

  • Page 30: Service And Support 1 Deployment Checklist

    pstn features pstn provider details voip provider details internet/wAn connectivity DEPLOYMENT CHECkLIST use this Checklist to prepare for a response point deployment. it will ensure that all necessary planning tasks are preformed and all necessary information has been recorded. Planning Task dhCp server using single dhCp server dhCp server compatibility...
  • Page 31 smtp server port provider information lines provisioned for response point dedicated lines provisioned features enabled on all lines voip telephony bandwidth sufficient voip iAd sufficient firewall and router support voip infrastructure data center power capacity data center ups capacity Administration Administrators identified Administration password defined response point base unit ip address...

  • Page 32: Unpack 3 Appendix : C - Compliance

    0td united Kingdom mAX ip response point & mAXAttach ip response point information technology equipment - radio disturbance characteritics - limits and methods of measurement. part 3: limits - section 2: limits for harmonic current emissions.
  • Page 33 ieC 60950-1: 2001 RoHS - 2002/95/EC Restrication of the Use of certain Hazardous Substances in Electrical and Electronic Equipment (EEE) & WEEE - 2002/96/EC Waste of Electrical and Electronic Equipment (EEE). we herein certify that the products listed above are in compliance with the eu directive 2002/95/eC and eu directive 2002/96/eC.

Table of Contents