EVBox Smart Charging Installation Manual page 32

Problem
The Wi-Fi Connect or
Genius LED is red after
startup with an Ethernet
connection.
The Wi-Fi Connect or
Genius LED flashes red
after startup with an
Ethernet connection.
CT Hub is not recognised
during installation.
Possible cause
The Ethernet cable is not
connected correctly.
Internet connection is down.
A firewall blocks outgoing
communication.
The Internet connection was
lost.
The Bus cable A (RJ10 cables
between CT Hubs) is not
connected correctly.
When the Power Box LED
is flashing once per second,
there is a communication
error between the CT Hubs
and the Power Box.
Possible resolution
Check the Ethernet cable
connection and restart the
Wi-Fi Connect or Genius by
unplugging the RJ10 cable
and plugging it back in.
Check and solve the internet
connection and restart the
Wi-Fi Connect or Genius by
unplugging the RJ10 cable
and plugging it back in.
Check the firewall rules. For
details, see Addendum 2
Check and solve the internet
connection error, then restart
the Wi-Fi Connect or Genius
by unplugging the RJ10 cable
and plugging it back in.
Check that all required RJ10
cables are connected and
the bus termination plug is
plugged in the free port of
the last CT Hub. Each CT
LED flashes once every three
seconds on input A when the
connection is operational.
Check that the CT Hubs are
connected to port A of the
Power Box and the Genius to
port B. Carry out a restart.
Check if the CT Hub LED
on input A is flashing. If
not, remove and exchange
the CT Hub and carry out a
restart.
If a custom RJ10 cable is
used, check the operation of
the RJ10 cable and review
the Bus cable specification in
Chapter 11.
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