Warranty - Hayward ENERGYLINE INVERTER Series Installation & Operation Manual

7.2 Warranty

STANDARD CONDITIONS - Australia and New Zealand Hayward Pool Products (Australia) Pty Ltd (ABN 083 413 414) ("Hayward
Pool Products (Australia)") distributes Hayward Pool Products in Australia and New Zealand and provides the following
warranties:
STATUTORY RIGHTS
1. The benefits to the consumer under this warranty are in addition to other rights and remedies of the consumer under
the laws in relation to the goods and services to which the warranty relates; and
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled
to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also
entitled to have the goods repaired if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
LIMITED WARRANTY
Hayward Pool Products (Australia) warrants that its products are free from defects in materials and manufacture for 12 months
from date of supply by Hayward Pool Products (Australia) plus 90 days to allow for installation and supply (unless otherwise
specified). Hayward Pool Products (Australia) will at its discretion, except in the circumstances described below, either repair or
replace any product proven to be defective during the warranty period for either materials of manufacture or alternatively pay the
cost of repair or replacement within 90 days of the receipt of the defective product, barring unforeseen delays.
This warranty is for domestic installation only, is personal to the original purchaser and does not pass to any subsequent
purchaser(s).
• To the extent permitted by law, Hayward Pool Products (Australia) will not be liable for products which fail or become
defective during the warranty period as a result of freezing, accident, negligence, improper installation, water
chemistry, misuse, tampering or lack of care.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) excludes all
statutory or implied conditions and warranties and any other liability it may have to the Customer (including liability
for indirect consequential loss) that may arise under statute or at law including without limitation for breach of
contract, in tort (including negligence) or under any other cause of action.
• To the extent permitted by law, except as set out in this Warranty, Hayward Pool Products (Australia) limits its liability
under any condition or warranty which cannot be legally excluded in relation to the supply of Goods and Services to:
1. Repairing the Goods;
2. Replacing the Goods or supplying equivalent Goods or Services again;
3. Paying the cost of replacing the Goods or of supplying equivalent Goods or Services again; or
4. Paying the costs of repairing the Goods.
Claims made for warranty, labour or infield support will not be accepted by Hayward Pool Products unless evidence is provided
that installation has been completed in accordance with standard warranty conditions. Please refer to specific program document
for details.
WHAT TO DO IF YOU HAVE A WARRANTY CLAIM
The faulty product is to be returned to the place of purchase, or where installed by an approved agent to an authorised warranty
agent. No returns will be received directly from end consumers by Hayward Pool Products (Australia). You are responsible for
arranging removal of the defective product and arranging installation of the repaired or replacement product, all transportation
(and any applicable insurance costs) of transporting the product to the supplier and transporting the replaced or repaired product
from the supplier. All returns are subject to Hayward Pool Products (Australia)'s written approval and must be accompanied by
either:
1. A Field Inspection Report authorised by the Local Customer Service Manager or Authorised Agent; or
To determine if you are eligible for an extended warranty register your Hayward pool products
7. TROUBLESHOOTING
Warranty service requests can be faxed to:
Hayward Pool Products (Australia) Pty Ltd.
Fax: 1300 POOLS2 (1300 766571)
Or submitted to your local Hayward Pool Products (Australia)
Branch Office.
online today at:
www.hayward-pool.com.au
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