Problem Solving - Xante CL30 User Manual

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PROBLEM SOLVING

Paper feed problems
Paper jams are frequent.
• More than one sheet feeds at a time.
• Paper curls.
• Paper feeds at an angle.
Possible cause
The printer is not
horizontal.
The paper is too thin.
The paper is moist or
affected by static.
The paper is creased or
wrinkled.
The paper is not aligned
correctly.
Paper doesn't feed.
Paper jam has been cleared, but printer does not print.
Possible cause
The top cover has not
remained open until all
paper jams have been
cleared.
Chapter 11 - Troubleshooting • 188
Rem edy
Place the printer on a stable, level surface.
Use the correct type of paper (see
Specifications).
Store paper within specified temperature and
humidity levels.
Remove the creased/wrinkled paper from the
feed tray.
Adjust tray or manual feed guides.
Correct paper feed selection in the printer
driver.
Rem edy
Removing a paper jam is not sufficient:
Raise and gently lower the top cover, especially if
the paper jam has been removed from behind the
front cover.