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320 Multimedia system
1
Service call button (me button)
2
SOS button cover
3
SOS button
To make a service call: press button 1.
#
To make an emergency call: press SOS
#
button cover
2
briefly to open.
Press and hold SOS button
#
one second.
If a service call is active, an emergency call can
still be triggered. This has priority over all other
active calls.
Service calls are only possible if a mobile phone
network is available.
More information on Mercedes me connect and
further services can be found at: http://
www.mercedes.me
Information about the service call using the
me button
A call to the Mercedes-Benz Customer Centre
has been initiated via the me button in the over‐
head control panel or the multimedia system.
In the event of a breakdown, you will get sup‐
port:
A qualified Mercedes-Benz technician pro‐
R
vides breakdown assistance on site and/or
the vehicle will be towed to the nearest
Mercedes-Benz service centre.
You may be charged for these services.
You can find information on the following topics:
3
for at least
Activation of Mercedes me connect
R
Operating the vehicle
R
Nearest Mercedes-Benz service centre
R
Other products and services from Mercedes-
R
Benz
Data is transferred during the connection to the
Mercedes-Benz Customer Centre (
Information on Mercedes me connect acci‐
dent management
The Mercedes me connect accident manage‐
ment is an extension of the Mercedes-Benz
emergency call system (
page 322).
/
An emergency call is made to the Mercedes-
Benz emergency call centre after an accident:
A voice connection is made to a contact per‐
R
son at the Mercedes-Benz emergency call
centre.
If necessary, the contact person at the
R
Mercedes-Benz emergency call centre for‐
wards the call to Mercedes me connect acci‐
dent management.
Forwarding the call is not possible in all
countries.
page 321).
/
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