Table of Contents
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DISPLAY INDEX
ERROR MESSAGES
In the event of a malfunction, an error message and a number will be displayed. Refer
to the following chart for appropriate action.
Error messages generally may be re-set, if error messages persist after taking the
appropriate action and three attempts at reset have been made, call Neopost Helpdesk.
Always quote your meter number and the error number to Neopost Helpdesk.
Error Message
ERROR 16
ERROR 17
ERROR 18
ERROR 19
ERROR 20
ERROR 21
ERROR 22
ERROR 23
ERROR 24
ERROR 25
ERROR 26
ERROR 27
ERROR 28
ERROR 29
ERROR 30
ERROR 31
For all other Error Numbers Call Neopost Helpdesk at 1-800-827-4543
36
Remedy
Power ON/OFF.
Power ON/OFF.
Power ON/OFF.
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Ensure that mail is removed
Power OFF/ON
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Power ON/OFF.
Power ON/OFF.
Remove & Reinstall Ink Cartridge
Close Blue Latch
Ensure that mail is removed
Power OFF/ON
Power ON/OFF.
Power ON/OFF.
Remove & Reinstall Ink Cartridge
Power ON/OFF.
Power ON/OFF.
Ensure that mail is removed
Power ON/OFF.
Call Neopost Helpdesk.
Ensure that mail is removed
Power ON/OFF.
Remove & Reinstall Ink Cartridge
Ensure that mail is removed
Remove & Reinstall Ink Cartridge
Power ON/OFF.
IJ25 Postage Meter User's Guide
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