Troubleshooting; Ten Steps To Determine The Problem - Kinetico Commercial Plus Series Technical Manual

Troubleshooting

Ten steps to determine the problem...

1. Gather Information
2. Test the Water
3. Observe the installation
December 15, 2004
Rev. 3
Ask the customer questions. Any information obtained
can reduce your time on the job. Many times the
customer's response to questions will allow you to skip
directly to the next section.
Test hot, cold and raw.
Hot water, stored in the water heater, can tell you
what the water was like yesterday.
Cold water, directly from the softener, tells you
what the water is like right now.
Raw water, before treatment, tells you if the water
to be treated has changed and if the correct meter
disc was installed originally.
Test water at the brine fitting while water is running to
determine if the softener is producing soft water.
Is there really a problem with the softener? Or does the
problem lie elsewhere at the customer site?
Look for customer related problems.
Is the bypass open or leaking?
Is the softener out of salt?
Is there bridged salt in the drum?
Is the prefilter clogged?
Look for obvious installation mistakes
Is the meter disc and salt setting correct according
to raw water?
Is the bypass disc correct?
Are the inlet and outlet lines reversed?
Drain installation – Are there any kinks, restrictions
or T's from other appliances using water?
Is the unit running water to drain?
Refer to the section for problems and solutions.
General Information
CP Series Technical Manual
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