The Emergency Key; Use Not Ready - Avaya 1150E User Manual

The Emergency Key

When you have an emergency situation:

Use Not Ready

Use the Not Ready
To be taken out of the queue:
To be placed back in the queue:
1. Press the
indicator flashes while your supervisor is
called. When your supervisor picks up
the call, the LED indicator lights
continuously and you have a three-way
conference.
Note: The display shows information
about the call. Before you press the
Emergency
information for future reference.
Key, when performing post-call work.
1. Press the
you out of the queue.
1. Press the
In-Calls
Note: If you Press the
during an ACD call, the call is
disconnected.
Call Center Agent features
Emergency Key. The
Key, write down this
Not Ready Key. This takes
Not Ready Key or the
Key.
In-Calls Key
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