Chapter 6 - Troubleshooting Equipment Problems; I Can't Hear Anything Through The Headset; The Device Does Not Respond To Button Presses; The Scanner Will Not Scan - Honeywell Vocollect A700 Series Product Manual

CHAPTER
TROUBLESHOOTING EQUIPMENT
6
PROBLEMS
Sometimes you will not see an LED indicator change or hear an error message,
but will see some other sign of trouble. Find the description below that most
accurately describe what you see. Follow the steps in sequence until the issue is
resolved; start with the first option and see if that solves your problem before
moving on to the second. If none of the listed steps resolve the problem,
contact Honeywell to send the equipment back for repair or to speak with a
support representative.

I Can't Hear Anything Through the Headset

1. Make sure the device has a fully charged battery.
2. Make sure the headset is properly connected to the device.
3. Try the headset on a device that is not having problems.
4. Try a different headset on the device with the problem.
5. Turn the device off and then back on again.
6. Reboot the device.
7. If you are using an SRX or SRX2 headset, make sure your headset is paired
with your device.
8. If the headset is broken, send it back to Honeywell for repair.

The Device Does Not Respond to Button Presses

1. Make sure the device has a fully charged battery.
2. Reboot the device.
3. Send the device back to Honeywell for repair.

The Scanner will not Scan

These steps apply to bar code scanners external to the Talkman device and not
the integrated scanner in the Talkman A730x/A730.
1. Make sure the scanner is on, plugged into the Talkman device properly, and
that the battery is charged.
2. Make sure the Talkman device is on, the battery is charged, and that it is
running voice process software (task or voice application) that is set up for
scanning.
45 A700x Product Guide