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Appendix B - Product Support
A
PPENDIX
For customers wanting information on ADC products or help in using them, ADC offers the services listed below.
To obtain any of these services by telephone, first dial the central ADC telephone number, then dial the extension
provided below.
The central number for calls originating in the United States or Canada is 800.366.3891. For calls originating
outside the United States and Canada, dial country code "1" then dial 952.917.3000.
Sales Assistance
Ext. 73000
Systems Integration
Ext. 73000
BIA Technical Assistance Center
Ext. 73223
Email: technical@adc.com
Online Technical Support
Online Technical Publications
Product Return Department
Ext. 73748
Email: repair&return@adc.com
Product information may be downloaded from the ADC website at www.adc.com or by contacting your sales
representative.
This publication may be verified at any time by contacting ADC's Technical Assistance Center at 1.800.366.3891,
extension 73223 (in the United States or Canada) or 1.952.917.3223 (outside the United States and Canada) or by
writing to ADC Telecommunications, Inc., Attn: Technical Assistance Center, Mail Station #77, P.O. Box 1101,
Minneapolis, MN 55440-1101, USA.
R
ETURNS
To return equipment to ADC:
1
Locate the purchase order number under which the equipment was purchased. You will need to provide this
number to ADC Customer Service to obtain a return authorization.
2
Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and instructions
before returning products. Use the telephone number, fax number, or email address listed below:
•
Telephone: 800.366.3891 ext. 73748 or 952.917.3748
The 800 line is toll-free in the USA and Canada.
68
B - P
RODUCT
• Quotation Proposals
• Ordering and Delivery
• General Product Information
• Complete Solutions (from concept to installation)
• Network Design and Integration Testing
• System Turn-Up and Testing
• Network Monitoring (upstream or downstream)
• Power Monitoring and Remote Surveillance
• Service/Maintenance Agreements
• Systems Operation
• Technical Information
• System/Network Configuration
• Product Specification and Application
• Training (product-specific)
• Installation and Operation Assistance
• Troubleshooting and Repair/Field Assistance
• www.adc.com/knowledge_base_frames/
• www.adc.com/library1/
• ADC Return Authorization number and instructions
November 9, 2001
S
UPPORT
must be obtained before returning products.
LTPS-UM-8007-01, Issue 1
SPX-CABFIN01, SPX-CABFIN04
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