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Section 5 : Service & Calibration
5.1
General
Our warranty (at the front of the manual) attests the quality of materials and
workmanship in our products. If malfunction should be suspected, or other information
be desired applications engineers are available for technical assistance. Application
assistance is available in the U.S. by calling 978-461-2100 and asking for Applications
Support. For support outside of the United States please contact your local QuadTech
distributor.
5.2
Instrument Return
Before returning an instrument to QuadTech for service please call our Customer Care
Center (CCC) at 800-253-1230 for return material authorization (RMA). It will be
necessary to include a Purchase Order Number to insure expedient processing, although
units found to be in warranty will be repaired at no-charge. For any questions on repair
costs or shipment instructions please contact our CCC Department at the above number.
To safeguard an instrument during storage and shipping please use packaging that is
adequate to protect it from damage, i.e., equivalent to the original packaging and mark
the box "Delicate Electronic Instrument". Return material should be sent freight prepaid,
to:
5.3
Routine Maintenance
Routine maintenance of the 1865 instrument includes battery replacement, time & date
resetting, display contrast monitoring, preventative cleaning and calibration.
Service & Calibration
QuadTech, Inc.
5 Clock Tower Place, 210 East
Maynard, MA 01754
Attention: RMA #
Shipments sent collect can not be accepted.
Page 83 of 87
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