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Specialized Turbo Creo SL Comp E5 Service & Repair Workbook
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Specialized Turbo Creo SL Comp E5 Service & Repair Workbook

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SPECIALIZED TURBO CREO SL
SERVICE & REPAIR WORKBOOK

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Summary of Contents for Specialized Turbo Creo SL Comp E5

  • Page 1 SPECIALIZED TURBO CREO SL SERVICE & REPAIR WORKBOOK...
  • Page 2 Our Asks For Using This Workbook Keep it and its value within your business - this document is meant to be a source of knowledge exclusively for Turbo Retailers and Specialized staff Save this PDF to all your PCs for quick access Go through it at least once in its entirety so that you know the content 4.
  • Page 3 CREO SL SERVICE & REPAIR WORKBOOK: INDEX EXPERIENCE & MODELS REPLACING NON-TURBO CABLING CREO SL SYSTEM COMPONENTS FIRMWARE UPDATES BASIC THEORY OF OPERATION NORMAL SYSTEM BEHAVIOR WIRING & CABLING SCHEME DIAGNOSTICS & TROUBLESHOOTING UNBOXING & BIKE BUILDING MAINTENANCE & CLEANING TIPS SERVICE PARTS REPLACING ELECTRONIC COMPONENTS BIKE PREP FOR RIDER HANDOVER...
  • Page 4 CREO SL: SERVICE & REPAIR EXPERIENCE & MODELS...
  • Page 5 TURBO CREO SL: EXPERIENCES GRAVEL (EVO MODEL) ENDURANCE ROAD (NON-EVO MODELS)
  • Page 6 TURBO CREO SL: EXPERIENCES ENDURANCE ROAD (NON-EVO MODELS) GRAVEL (EVO MODEL)
  • Page 7 Turbo SW, S-Works FACT CARBON Y-charge R9170 50 Disc Boost 700x28 carbon Turbo Connect cable) FACT 11r Future Shock Specialized Unit (TCU) in Disc FACT, Damped w/ SL 1.1 SBC-B15 top tube CREO SL Pathfinder X-Fusion, Full Carbon lockout, 20 mm...
  • Page 8 CREO SL: SERVICE & REPAIR CREO SL SYSTEM COMPONENTS...
  • Page 9 CREO SL: SERVICE & REPAIR...
  • Page 10 CREO SL: SYSTEM COMPONENTS Range Extender Battery (RE) Speed Sensor System 160 Wh, 48V Frame and centerlock integration Sits in bottle cage Connects to charge/RE port Main Harness Connects battery, motor, TCU and charge/RE port Internal Battery 320 Wh, 48V Integrated in Turbo SL 1.1 Motor downtube...

  • Page 12: Basic Theory Of Operation

    CREO SL: SERVICE & REPAIR BASIC THEORY OF OPERATION...
  • Page 19 What happens when pressing the TCU on-button? • Switch in TCU closes circuit Wakeline activates battery • Battery sends 48V to the • motor Battery sends 12V to the TCU • TCU starts, LED display lights • SL system is active •...
  • Page 20 CREO SL: BASIC THEORY OF OPERATION THREE COMPONENTS ARE PART OF THE CAN BIKE SYSTEM COMMUNICATION (COMPONENTS 'TALK' TO EACH OTHER) TCU (MASTER WITHIN BIKE; CAPABLE OF INTERNAL AND EXTERNAL COMMUNICATION) 2. MOTOR 3. BATTERIES (INTERNAL AND/OR RANGE EXTENDER) (SPEED SENSOR ACTS AS SWITCH, NOT PART OF THE CAN BIKE COMMUNICATION) THIS HAPPENS WHEN TCU IS SWITCHED ON •...
  • Page 21 CREO SL: SERVICE & REPAIR WIRING & CABLING SCHEME...
  • Page 22 TURBO CREO SL: FULL WIRING & CABLING...
  • Page 23 CREO SL: SERVICE & REPAIR UNBOXING & BIKE BUILDING...
  • Page 24 CREO SL: UNBOXING & BIKE BUILDING GENERAL NOTES ON UNBOXING & BIKE BUILDING THERE IS AN UNBOXING & BIKE BUILDING GUIDE (SERVICE WEBSITE) • BUILD PROCESS IS EASY (INTERNAL BATTERY/MOTOR INSTALLED) • GOOD PRE-ASSEMBLY • BAR TAPE NEEDS TO BE WRAPPED •...
  • Page 25 CREO SL: UNBOXING & BUILDING GUIDE CREO SL UNBOXING & BIKE BUILDING USE THE UNBOXING & BIKE BUILDING GUIDE (SERVICE • WEBSITE) • PDF HAS CLICKABLE INDEX AND NAVIGATION BUTTONS ON MAIN SLIDES TAKES YOU THROUGH COMPLETE BIKE BUILD, • INCLUDING FIRMWARE UPDATES...

  • Page 26: Replacing Electronic Components

    CREO SL: SERVICE & REPAIR REPLACING ELECTRONIC COMPONENTS...
  • Page 27 CREO SL: SERVICE & REPAIR...
  • Page 28 CREO SL: REMOVING/REINSTALLING MOTOR & BATTERY MOTOR/BATTERY REMOVAL & INSTALLATION WATCH THE ANIMATION • ANIMATION COVERS EVERYTHING IN ABOUT 4:30 MINUTES • FIND IT ON THE SERVICE WEBSITE •...
  • Page 29 CREO SL: REASONS FOR REMOVING INTERNAL BATTERY GENERAL THERE SHOULD BE VERY LITTLE REASON TO REMOVE THE INTERNAL BATTERY. HERE ARE SOME TIPS THAT HELP YOU IN CASE REPLACEMENT IS NEEDED. FOUR SCENARIOS THAT MAKE BATTERY REMOVAL A NECESSITY 1. THERE IS A FUNCTIONAL ISSUE (RUN SYSTEMATIC DIAGNOSTICS BEFORE JUMPING TO ACTION) 2.
  • Page 30 CREO SL: REPLACING ELECTRONIC CABLES GENERAL NOTES ON ELECTRONIC CABLE REPLACEMENT PROCEDURE IS IDENTICAL FOR ALL FRAMES • MAIN HARNESS: MOTOR & BATTERY NEED TO BE REMOVED • • REASONS FOR REPLACING: DAMAGED CONNECTOR (CHARGE/RE PORT, BATTERY, MOTOR, TCU) • IMPROPER USE WILL BE MAIN SOURCE FOR ISSUES (HARNESS IS HIDDEN, BATTERY CONNECTOR SHOULD STAY UNTOUCHED, ROBUST DESIGN &...
  • Page 31 CREO SL: REPLACING CHARGE PORT COVER & MAIN HARNESS REPLACING CHARGE PORT AND MAIN HARNESS: QUICK GUIDES • CHARGE PORT COVER W/LID AND MAIN HARNESS ARE SEPARATE PARTS (SEE SERVICE PART LIST & SERVICE WEBSITE) REPLACING THE CHARGE PORT W/LID DOES NOT REQUIRE MOTOR REMOVAL •...
  • Page 32 CREO SL: REPLACING THE MAIN HARNESS REPLACING THE MAIN HARNESS: QUICK GUIDE • REPLACING THE MAIN HARNESS REQUIRES MOTOR REMOVAL REPLACING THE MAIN HARNESS • POWER BIKE OFF REMOVE RE IF INSTALLED • • REMOVE TCU AND DISCONNECT MAIN HARNESS FROM IT REMOVE MOTOR AND BATTERY ACCORDING TO ANIMATION ON SERVICE WEBSITE...
  • Page 33 CREO SL: REPLACING THE TCU REPLACING THE TCU: QUICK GUIDE • ANY EXISTING TCU CAN BE USED IN A CREO SL ALWAYS CONNECT TCU TO TURBO STUDIO TO WRITE BIKE SERIAL NUMBER AND RUN FIRMWARE UPDATES • IDEALLY, CHECK BIKE TUNE SETTINGS SAVED IN OLD TCU AND RESET NEW TCU TO THESE VALUES •...
  • Page 34 CREO SL: REPLACING THE SPEED SENSOR SYSTEM REPLACING THE SPEED SENSOR CABLE: QUICK GUIDE • BEFORE REPLACING THE EXISTING SPEED SENSOR CABLE MAKE SURE YOU RULE OUT THE SPEED SENSOR WHEEL MAGNET AS SOURCE OF ISSUE (CLEAN, ETC.) • MAKE SURE THE SENSOR IN CHAINSTAY IS LOCATED CORRECTLY (SEE NEXT PAGE) •...
  • Page 35 CREO SL: SPEED SENSOR PLACEMENT...
  • Page 36 CREO SL: SERVICE & REPAIR REPLACING NON-TURBO CABLING...
  • Page 37 CREO SL: SERVICE & REPAIR...
  • Page 38 CREO SL: REPLACING NON-TURBO CABLING QUICK GUIDE FOR NON-TURBO CABLE REPLACEMENT PROCEDURE IS FAIRLY EASY AND IDENTICAL FOR ALL FRAMES • • THERE ARE NO TUBES/CLIPS IN FRAME SHIFT HOUSING/WIRING, BRAKE HOSE AND DROPPER POST HOUSING RUN • OVER INTERNAL BATTERY AND OVER MOTOR •...

  • Page 39: Firmware Updates

    CREO SL: SERVICE & REPAIR FIRMWARE UPDATES...
  • Page 40 GENERAL GUIDELINE ON FIRMWARE UPDATES • RUNNING FW UPDATES IS CRUCIAL FOR PROPER FUNCTIONALITY AND EASY TO DO • GENERALLY, CHECK FOR UPDATES AND RUN THEM Visit http://service.specialized.com/ • AFTER/DURING BUILDING BIKE and log on with retailer account • BEFORE BIKE HANDOVER TO CUSTOMER WHENEVER RIDER BRINGS BIKE TO SERVICE •...
  • Page 41 CREO SL: FIRMWARE UPDATES HOW TO UPDATE TO UPDATE • POWER BIKE OFF • REMOVE TCU (TORX 10) • REMOVE RUBBER COVER, CONNECT MICRO USB CABLE • • CONNECT USB CABLE TO PC • POWER ON TCU • START TURBO STUDIO •...
  • Page 42 CREO SL: FIRMWARE UPDATES CUSTOMIZE AND CHANGE COMPONENTS • CUSTOMIZE • MENU ALLOWS RETAILER TO ADAPT WHEEL CIRCUMFERENCE TO TIRE CHOICE • RANGE IS LIMITED TO APPROPRIATE TIRE CHOICE • A NON-MATCHING WHEEL CIRCUMFERENCE LEADS TO FALSE SPEED AND DISTANCE VALUES IN MISSION CONTROL, ON THE TCD AND OTHER ANT+ DEVICES THAT CONNECT TO THE MOTOR SENSORS CHANGE COMPONENTS...
  • Page 43 CREO SL: SERVICE & REPAIR NORMAL SYSTEM BEHAVIOR...
  • Page 44 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, NORMAL SYSTEM BEHAVIOR (CHARGING) CATEGORY COMPONENT/EVENT BEHAVIOUR USER ACTION / CONTEXT Charging with Y-cable There are some special charging rules out of which these • Use Y-cable as intended are key: • When Y-cable is connected as intended, wait till •...
  • Page 45 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, NORMAL SYSTEM BEHAVIOR (SOC) CATEGORY COMPONENT/EVENT BEHAVIOUR USER ACTION / CONTEXT RE battery, soc drop on With setting 'discharge RE first' activated in Mission Control, the The RE is shut down at 5% which causes the overall soc TCD/Mission Control soc displayed on TCD/MC will drop by about 3% once the RE shuts displayed on TCD to drop 3% (rounding up 50% of 5%).
  • Page 46 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, NORMAL SYSTEM BEHAVIOR (RE) CATEGORY COMPONENT/EVENT BEHAVIOUR USER ACTION / CONTEXT Plugging in RE battery This is the normal system behavior when plugging/unplugging range extender battery: Keep in mind Bike off Plug in RE -> Bike stays off Unplug RE ->...

  • Page 47: Diagnostics And Troubleshooting

    CREO SL: SERVICE & REPAIR DIAGNOSTICS & TROUBLESHOOTING...
  • Page 48 CREO SL: DIAGNOSTICS & TROUBLESHOOTING GENERAL NOTES ON DIAGNOSTICS & TCU ERROR CODES • DIFFERENTIATE BETWEEN NORMAL SYSTEM BEHAVIOR AND ISSUES GO ABOUT LOGICALLY, FOLLOWING THE CREO SL TROUBLESHOOTING GUIDE ON THE SERVICE • WEBSITE HAVE KEY SERVICE PARTS AT HAND IN WORKSHOP •...
  • Page 49 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, TCU ERROR CODES BATTERY & TCU COIN CELL LOW MOTOR ERROR BATTERY ERROR BATTERY NOT FOUND MOTOR ERROR MOTOR NOT FOUND...
  • Page 50 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, BATTERY ERROR BATTERY ERROR SYMPTOM • BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU • BATTERY MANAGEMENT SYSTEM PROVIDES A CAN-SIGNAL TO TCU, STATING “I AM IN ERROR • MODE” LIKELY ROOT CAUSES •...
  • Page 51 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, BATTERY NOT FOUND BATTERY NOT FOUND SYMPTOM • BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU • THERE IS NO CAN COMMUNICATION BETWEEN THE BATTERY PACK AND THE TCU • • LIKELY ROOT CAUSES FAULTY/DIRTY/BAD CONNECTIONS •...
  • Page 52 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, MOTOR ERROR MOTOR ERROR SYMPTOM • BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU • MOTOR PROVIDES A CAN SIGNAL TO TCU STATING “I AM IN ERROR MODE” • LIKELY ROOT CAUSE • CAN BE TRIGGERED BY AN ISSUE WITH THE SPEED SENSOR OR WHEEL MAGNET •...
  • Page 53 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, MOTOR NOT FOUND MOTOR NOT FOUND • SYMPTOM BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU • • MOTOR PROVIDES NO CAN SIGNAL TO TCU LIKELY ROOT CAUSE • IN MOST CASES, THE MOTOR CABLE-CONNECTION IS INTERRUPTED •...
  • Page 54 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, BATTERY & MOTOR ERROR BATTERY & MOTOR ERROR SYMPTOMS • • BIKE BOOTS, BATTERY STARTS AND PROVIDES 12V TO THE TCU MOTOR PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE • BATTERY PROVIDES CAN SIGNAL TO TCU WITH ERROR STATE •...
  • Page 55 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, LOW TCU COIN CELL LOW TCU COIN CELL • SYMPTOM BIKE BOOTS, BUT YOU NEED TO PRESS THE START BUTTON LONGER THAN NORMAL • • THE ELECTRONIC SWITCH, NORMALLY OPERATED BY THE COIN CELL, NEEDS TO BE STARTED MANUALLY ROOT CAUSE •...
  • Page 56 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, DAMAGED RE CABLE HOW TO EASILY AVOID RE CABLE DAMAGE THIS PATTERN OF DAMAGE HAPPENS WHEN THE RE CABLE IS LEFT • DANGLING AND CRANK IS ROTATED BACKWARDS FORCEFULLY OR BIKE IS RIDDEN WITH A RE CABLE NOT CONNECTED TO PORT •...
  • Page 57 CREO SL: DIAGNOSTICS & TROUBLESHOOTING, DAMAGED CHARGER CONNECTOR HOW TO EASILY AVOID CHARGER PLUG DAMAGE • CHARGER CONNECTOR CAN BE DAMAGED WHEN THE CHARGE CABLE IS PLUGGED IN AND CRANK IS ROTATED BACKWARDS FORCEFULLY CHARGER NEEDS TO BE REPLACED (MAIN HARNESS/CHARGE •...

  • Page 58: Maintenance And Cleaning

    CREO SL: SERVICE & REPAIR MAINTENANCE & CLEANING...
  • Page 59 CREO SL: MAINTENANCE & CLEANING TIPS GENERAL MAINTENANCE TIPS • MAINTENANCE ON TURBO BIKES CREATES MORE OPPORTUNITIES (MORE INTENSE USAGE AND GREATER DEPENDENCY ON BIKE) FOCUS SHOULD BE ON PREVENTING REPAIRS BY SHORTER • MAINTENANCE INTERVALS AND SPECIFIC CARE • FACTOR IN SHORTER SERVICE INTERVALS (ESP.
  • Page 60 CREO SL: MAINTENANCE & CLEANING TIPS CLEANING GUIDELINE • NEVER USE A HIGH-PRESSURE CLEANER TO CLEAN YOUR CREO (USE A WET CLOTH OR A LOW-PRESSURE GARDEN HOSE FOR REMOVING DIRT) • ALWAYS TURN OFF THE BIKE BEFORE CLEANING • REMOVE THE RANGE EXTENDER BATTERY BEFORE CLEANING (IF NEEDED, CLEAN SEPARATELY WITH A WET CLOTH;...

  • Page 61: Service Parts

    CREO SL: SERVICE & REPAIR SERVICE PARTS...
  • Page 62 CREO SL: SERVICE PARTS KEY NOTES ON SERVICE PARTS • SERVICE PARTS WILL BE AVAILABLE FOR RELEASE TO RIDER VISIT THE SERVICE WEBSITE FOR DETAILS SUCH • AS PART NUMBERS • SERVICE PARTS ARE FILED WITH EACH CREO SL MODEL ON SERVICE WEBSITE HAVE KEY SERVICE PARTS IN STOCK TO ENSURE •...
  • Page 63 CREO SL: SERVICE & REPAIR BIKE PREP FOR RIDER HANDOVER...
  • Page 64 CREO SL: BIKE PREP FOR RIDER HANDOVER WORKSHOP PREP FOR RIDER HANDOVER (CREO CAN BE HANDED TO RIDER AFTER THIS) THIS BIKE PREP CHECKLIST IMPLIES A CREO HAS ALREADY BEEN BUILT TO BE FULLY RIDEABLE: PLACE BIKE IN WORKSTAND 2. GET SOFT CASE WITH DOCUMENTS, CHARGER AND SMALL PARTS FOR BIKE •...
  • Page 65 CREO SL: SERVICE & REPAIR FOLLOW-UP CHECKLIST...
  • Page 66 CREO SL SERVICE & REPAIR: FOLLOW-UP CHECKLIST FOLLOW-UP CHECKLIST 1. SHARE THIS WORKBOOK WITH ALL MECHANICS IN YOUR STORE 2. USE THE SERVICE WEBSITE TO ACCESS OTHER RESOURCES SUCH AS VIDEOS 3. TRAIN YOUR COLLEAGUES ON KEY ASPECTS 4. ENSURE WORKSHOP IS SET UP WITH A PC RUNNING TURBO STUDIO 5.
  • Page 67 THANK YOU...