Receiving; Problems - Canon B115 User Manual

o Cannot send using Error Correction Mode (ECM).
The receiving party's fax machine may not support ECM.
• If the receiving party's fax machine does not support ECM, then the document is sent in normal mode
without error checking.
ECM may be disabled.
• Make sure ECM is on (see ECM TX, p. 8-3).
o o Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed (see TX START SPEED, p. 8-5).
Receiving problems
o Cannot receive a document automatically.
The fax may not be set to receive automatically.
• For the fax to receive faxes automatically, the receive mode must be set to FAX ONLY MODE, FAX/
TEL AUTO SW (Fax/Tel mode), or ANS.MACHINE MODE* (see Chapter 6). If you have set
ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is
turned on with an outgoing message properly recorded (see p. 7-1).
The fax may have a document stored in memory.
• Print out any documents stored in memory (see p. 5-14).
An error may have occurred during reception.
• Check the LCD for an error message (see p. 9-15).
• Print an activity report and check for an error (see p. 8-7).
The multi-purpose tray may be empty.
• Make sure paper is loaded in the multi-purpose tray (see p. 1-8).
The telephone line may not be connected properly.
• Make sure all line connections are secure (see p. 1-4).
* FAX-B120/B115 only.
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