Troubleshooting - Ingenico Link/2500 User Manual

9.

Troubleshooting

The terminal does not turn on
• Check the battery (is it discharged?).
• Connect terminal to terminal power supply.
Cards are not read
• Check if the magnetic card is swiped correctly (with magnetic band on terminal side).
• Swipe the card again with the magnetic stripe movement constant and rapid.
• Verify if the magnetic strip is not damaged, grooved or cracked.
• Make sure you have inserted the smart card correctly into the smart card reader and
removed the card only after the transaction is performed.
• For a contactless payment be sure to hold the card close enough to the terminal
display. If it is still failing, try the smart card reader.
User guide Link/2500 (Slim version) 900036315 R11
000 01/0618
A fully discharged battery can take a long charging time to recover.
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