Ingenico Link 2500 User Manual

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Setup manual (13 pages)

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Link 2500

Link 2500 I

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre

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Page 1 Link 2500 Link 2500 I User Guide www.ingenico.com 13-17 rue Pagès, 92150 Suresnes – France Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre...
Page 2: Table Of Contents
2.2 Overview on the Link 2500 2.3 Keyboard details and functionality 2.4 Touch panel (option) 2.5 Dual magnetic head (option) 2.6 Link 2500 I Integration version (option) 3. Use of the terminal 3.1 Switching off the terminal 3.2 Reading card 4.
Page 3 7. FCC/IC Compliance 7.1 Federal Communications Commission (FCC) Statement 7.2 Industry Canada (IC) Statement 8. Marking 9. Troubleshooting Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 4: Introduction
WARRANTY / SECURITY Use only the power supply included with the product to ensure best performance and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility. This symbol indicates an important Warning.
Page 5: Presentation
(except slim and Integration version) USB Cable ADVICE Keep the packaging. It must be re-used whenever the terminal is shipped. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 6: Overview On The Link 2500
2.2 Overview of the Link/2500 Terminal unit Touch or Dual head version Integration Version (Link/2500 I) Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 7 Compartment where are located (except slim and Integration version): the battery pack the modules SAM1/SIM1 & SAM2/SIM2 Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 8 Electrical 100-240VAC / 50-60 Hz - Class II equipment mains network Connections USB C connector on terminal Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 9: Keyboard Details And Functionality
The Link/2500 device could be equiped with touch panel that allows you capture functions and menus by your finger or using a stylus. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 10: Dual Magnetic Head (Option)
It may also be switch off by pressing simultaneously (yellow key) for one second. In order to restart the terminal, press on the keyboard. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 11: Reading Card
Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction The 4 virtual LEDs are displayed during the transaction. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 12: Installation
+0°C to +40°C Storage conditions Ambient temperature from -20°C to +55°C Max relative humidity 85% at +55°C Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 13: Usb Terminal Connections
Turn the terminal and unclip the trapdoor by pushing on the clip with as shown with the arrows on the picture Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 14: Sams & Sims
SAM 2 Connector (Dual SIM terminals) SAM 1 Connector (Dual SIM terminals) Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 15: Battery
Plug the battery pack connector according to the connector locating system and (as shown on picture). Verify that it locks. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 16: Charging The Battery
Connect the power supply unit to the power supply mains network Check to see if the battery symbol is flashing or moving(=battery charging) Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 17: Changing The Battery
4.5.4 Changing the battery (except Slim and Integration version) It is imperative to use a battery authorized by Ingenico. There is danger of explosion if battery used is not approved by Ingenico. Turn it off by pressing simultaneously (yellow key) for about one second Remove the battery trapdoor (see section 4.5.2“installing battery”)
Page 18: Recommendations
The terminal shall be protected by a specially fitted and certified cover enabling use in proximity to a fuel pump. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 19 5G Band2 : 10.96dBm(802.11a), 10.92dBm (802.11n20),11.45dBm(802.11n40); 5G Band3 : 11.64dBm(802.11a), 11.60dBm(802.11n2 0),11.32dBm(802.11n40); BT3.0 : 1.75dBm NFC : 19.29dBμA/m@3m ( EIRP/Conducted) Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 20: Security Of Your Terminal
Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 21: Environment
The associated symbol means that WEEE and waste batteries must not be thrown away but collected separately and recycled. Ingenico ensures that efficient collection and recycling schemes are set-up for WEEE and batteries according to the local regulation of your country.
Page 22: Industry Canada (Ic) Statement
(e.i.r.p.) is not more than that necessary for successful communication. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 24: Troubleshooting
Make sure you have inserted correctly the smart card into the smart card reader and removed the card only after the transaction is performed. Copyright© 2022 Ingenico - Banks and Acquirers International Holding SAS Link 2500 - Link 2500 I All rights reserved 900036315 R11 000 05/1022...
Page 28 INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document.

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