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Frequently asked questions
Question
There is a white fi lm on the
inside of the glass, is this
okay?
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
When I start my fi replace,
the fl ame is dirty or black, is
this normal?
Where can I purchase parts
for my fi replace? Who can
service my fi replace?
Answer
This happens due to composition of the gas from your supplier. Clean
as soon as possible (when the fi replace is cool) so it does not bake onto
the glass with time and become permanent. See pages 13–16 for
cleaning instructions.
This is normal, your fl ame will take on a more yellow/orange appearance
as the fi replace heats up.
No. This is possibly caused by a blocked opening in the burner which
can be cleaned by vacuuming it - see pages 13–16 for cleaning
instructions. Call your dealer if the problem persists after cleaning.
Any of our Valor dealers are able to order parts or provide fi eld service.
Please contact your dealer—see page 3, or visit
contact
for a list of dealers near you.
It will be useful to quote your model and serial numbers, which can be
found on the fi replace information card attached to the fi replace—see
page 7. Servicing must be performed by a qualifi ed technician.
valorfi replaces.com/
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