Amcrest IP8M-2496E User Manual
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Amcrest IP8M-2496E User Manual

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IP8M-2496E
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Summary of Contents for Amcrest IP8M-2496E

  • Page 1 IP8M-2496E User Manual...

  • Page 2: Table Of Contents

    4.2.1 For Configuring Advanced Settings On Your Camera ................12 4.2.3 For Cloud Storage and Playback ....................... 12 4.2.4 For Quick Web Access To Your Cameras ....................12 3.6 Amcrest View App Setup ..........................13 3.7 Desktop Access Setup ............................16 4.6 Amcrest Cloud Setup ............................18 4.7 Web Access Setup (AmcrestView.com) ......................
  • Page 3 4.2.2.7 UPnP ............................... 40 4.2.2.8 SNMP .............................. 41 4.2.2.9 Bonjour ............................41 4.2.2.10 Multicast ............................42 4.2.2.11 WiFi (Not Available on Amcrest POE Bullet Cameras) ..............42 4.2.2.12 802.1x ............................. 43 4.2.2.13 QoS..............................43 4.2.3 Event ................................ 44 4.2.3.1 Video Detection ..........................44 4.2.3.2 Abnormality ............................
  • Page 4 4.2.5.2 Manage Users ...........................57 5.2.5.2 Restore Factory Settings ........................58 5.2.5.4 Import/Export .............................58 5.2.5.5 Auto Maintain .............................59 5.2.5.6 Upgrade ..............................59 4.2.6 Information ..............................60 4.2.6.1 Version ..............................60 4.2.6.2 Log ..............................60 4.2.6.3 Online Users .............................61 4.3 Alarm ................................61 4.4 Logout ................................61 6. FAQs/Troubleshooting ............................62 Glossary of Terms ...............................67 Appendix A: Toxic or Hazardous Materials or Elements ....................

  • Page 5: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning In order to keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 6: Features And Specifications

    Before installation, please open the package and check to ensure that all of the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1 Features and Specifications 1.1 Overview...

  • Page 7: Features

    • Cloud Storage Functionality Our POE cameras are able to record video streams to the Amcrest Cloud service in order to enable longterm storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 8: Connection & Installation

    The images below show the dimensions for the camera. The measurements are in millimeters (mm): 3 Connection & Installation This section provides information about the connection and installation of Amcrest POE Bullet Cameras. 3.1 Connection Guide The camera initially should be connected via the following method: In addition to connecting the camera to a computer, the camera can also be connected to a power source, by connecting the power cable to both a power outlet, and the camera.

  • Page 9: Installation Guide

    Note: If the camera is using a PoE (Power over Ethernet) connection, DO NOT connect the camera to a power source, otherwise this can result in a major malfunction. 3.2 Installation Guide Follow the steps and use the diagram in this section to install the POE cameras. Note: Prior to installation ensure that the installation environment can support at least 3 times the weight of the camera.

  • Page 10: Microsd Card Installation Guide

    3.3 MicroSD Card Installation Guide To Install a microSD card into your camera, please refer to the step by step guide below: Note: You will need a basic Phillips head screwdriver to complete the installation. 1. Locate and remove the protective plate located on the bottom portion of the camera. This plate can be found right above the serial number sticker of the unit.

  • Page 11: How To Setup The Camera

    We offer 4 hours of free storage for your first camera. Please follow the instructions as outlined on section 4.XXX (Cloud Access) to sign up for our Amcrest Cloud service and get 4 hours of free storage.
  • Page 12 Wait 30 seconds for the camera to start-up and initialize. 2. Download and Install either the Amcrest View Lite or Amcrest View Pro app from the app store. 3. Open the app, and tap the icon in the top right hand corner to view connected devices. Or tap the menu icon on the top left and select “Device Manager”...
  • Page 13 6. Tap the QR code icon that shows in the right part of the S/N field. Your mobile device’s camera will activate, and you are now ready to scan your camera’s QR code. 7. Point the phone’s camera at the QR code on the bottom of the camera. Make sure the QR code fits inside of the clear box in the center of the phone screen.
  • Page 14 8. Enter a name for the camera, then enter the Username and Password used to login to the camera. By default, the username is “admin” and the password is “admin”, then tap Start Live Preview. 9. If you are logging in for the first time, you will be prompted to create a new password. Please select a password that is at least 8 characters long, and one that uses a combination of uppercase letters, lowercase letters, and numbers.

  • Page 15: Desktop Access Setup

    Help Center, tap the menu icon on the top left hand side, tap Help, then select which screen you'd like more information about. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos 4.4 Desktop Access Setup...

  • Page 16: Amcrest Cloud Setup

    4.6 Amcrest Cloud Setup Amcrest POE Bullet Cameras are able to sync with Amcrest Cloud; a service that stores recorded video streams in order to enable long-term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.
  • Page 17 6. The device is now successfully setup for live viewing and playback! 7. For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos...

  • Page 18: Remote Web Access Setup

    Please refer to your router manufacturer’s documentation to learn how to enable uPnP on your router. Below is a step-by-step walkthrough that details how to setup Amcrest POE Bullet Cameras for Remote Web Access using UPnP and DDNS: 1.

  • Page 19: Port Forwarding Remote Web Access Setup

    For more information on UPnP, see section 5.2.2.6. For more information on DDNS, see section 5.2.2.4. If the process above is not working, please contact Amcrest Support via one of the following options: • Visit http://amcrest.com/contacts and use the email form •...

  • Page 20: Nvr Access

    Port is 33333, the URL would be http://abc123456789.quickddns.com:33333 23. Enter in login details into the username and password fields and click login. If the process above is not working, please contact Amcrest Support via one of the following options: •...

  • Page 21: Live

    5.1 Live The Live tab allows the user to see a live video feed from the camera. The live tab has 3 main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose. For more information on stream types, see section 5.2.1.2.1.

  • Page 22: Setup

    Digital Zoom Click this button to activate the zone selection function. This allows the user to use the mouse to select a zone to zoom in on. Snapshot Click this button to take a screenshot of the live feed. The picture is saved at the path specified in Setup ->...

  • Page 23: Camera

    There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category. 2. Menu Items: These menu items each open up a different menu that allows the user to change specific settings for the camera.
  • Page 24 Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. •...
  • Page 25 • Exposure: This dropdown box allows the user to select the exposure type for the video feed. The options are Auto, Low Noise, Low Motion Blur, and Manual. When low noise is selected, an additional option to specify a gain range appears below this box. When low noise is selected, an additional option to specify shutter speed appears below this box.

  • Page 26: Video

    Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 3 options: Normal, Full Time, and Schedule. Normal means that the system can automatically alternate between night and day based on the profiles for each.
  • Page 27 • Code-Stream Type: This dropdown box allows the user to select different encode frame rates for different recorded events. This includes the main stream, motion stream, and alarm stream. The camera supports active control frame function (ACF). It allows the user to record in different frame rates. For example, a high frame rate can be used to record important events, and a low frame rate can be used to record scheduled events.
  • Page 28 general and event. General snapshots are taken as scheduled. Event snapshots occur when a motion detection alarm or a tampering alarm is triggered. • Image Size: This dropdown box shows the image size. By default the screenshot size is the same size as the video feed’s resolution.

  • Page 29: Network

    5.2.1.2.4 Path Below is a screenshot that shows the Path tab in the Video menu item: Below is an explanation for each of the fields on the Path tab in the Video menu item: • The Live Snapshot field allows the user to select where to save live snapshots to. Click the Browse button to select a different destination folder.
  • Page 30 Below is an explanation of the fields on the TCP/IP settings tab: • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. • Ethernet Card: This dropdown box allows the user to select which internet access device to use. If the device is connected to a wired connection and a wireless one at the same time, then this box will have options to pick either of the connections.

  • Page 31: Connection

    Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default. •...
  • Page 32 Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum amount of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. •...

  • Page 33: Pppoe

    For purposes of this guide, QuickDDNS will be used. QuickDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.

  • Page 34: Ip Filter

    To configure the camera for DDNS access using QuickDDNS, see section 4.8.1. Below is a screenshot of the DDNS settings screen, configured to QuickDDNS: To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 35: Smtp (Email)

    • Remove All: This button allows the user to remove all sites from the trusted IP/MAC list. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. .2.6 SMTP (Email) This screen allows for the configuring of email settings in order to permit the camera to send emails when an alarm is triggered.

  • Page 36: Upnp

    • Recipients: This field allows the user to enter the receiver email address. These email addresses are the ones that will receive any emails pertaining to alert and alarm emails sent by the camera. Up to 3 email addresses can be entered in this field. •...

  • Page 37: Snmp

    The third column shows the name of the protocol used by that service. To edit this, click the pencil button in the modify column for that line item. The fourth column shows the Internal Port used by that service to establish communication from the router to the camera.

  • Page 38: Bonjour

    • Trap Address: This field allows the user to write in a trap address. • Trap Port: This field allows the user to write in a trap port number. The trap port number should not be the same as the SNMP port. To reset to default settings, click the Reset Defaults button.

  • Page 39: Multicast

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.2.11 WiFi (Not Available on Amcrest POE Bullet Cameras) Amcrest POE Bullet Cameras do not contain WiFi modules.

  • Page 40: Qos

    To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.2.2.13 QoS QoS stands for Quality of Service and it refers to the overall performance of a computer network, particularly the performance seen by the users of the network.
  • Page 41 Below is an explanation of the fields on the Motion Detect tab: • Enable: This checkbox enables motion detection for the camera. • Working Period: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen.
  • Page 42 Send Email: This checkbox allows the user to enable the camera to send an email when a motion detection alarm is triggered. • PTZ: This feature is not available on Amcrest POE Bullet Cameras. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when a motion detection alarm is triggered.
  • Page 43 Send Email: This checkbox allows the user to enable the camera to send an email when a video tampering alarm is triggered. • PTZ: This feature is not available on Amcrest POE Bullet Cameras. • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when a video tampering alarm...

  • Page 44: Abnormality

    Save button. 5.2.3.2 Abnormality This menu has 2 tabs: Network, and Illegal Access. Amcrest POE Bullet Cameras do not have an SD card slot. 5.2.3.2.1 Network This tab allows the user to set the camera’s response to a Network related abnormality. Below is a screenshot of the...

  • Page 45: Storage

    Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted in order to trigger an Illegal Access abnormality event.
  • Page 46 Below is an explanation of the fields on the Record Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: Regular: Regular recording means that the camera captures all footage for the specified time period. Regular recording is represented by the color green.
  • Page 47 Below is an explanation of the fields on the Snapshot Schedule settings tab: • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: Regular: Regular means that the camera will take snapshots during the specified time period. Regular recording is represented by the color green.

  • Page 48: Destination

    Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording. Snapshot: This checkbox is referring to snapshot recording.
  • Page 49 • Emergency (Store on SD Card): This option is not available on Amcrest POE Bullet Cameras. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.

  • Page 50: Record Control

    5.2.4.2.4 NAS This tab is where the user can change NAS settings. Below is a screenshot of the NAS tab: Below is an explanation of the fields on the NAS settings tab: • Enable: This checkbox allows the user to enable NAS uploading for the camera’s recorded media. •...

  • Page 52: System

    5.2.5 System This menu section allows the user to change general settings for the camera. 5.2.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.2.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 53 Below is an explanation of the fields on the General settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...

  • Page 54: Manage Users

    .5.2 Manage Users This menu allows the user to change the user accounts on the camera. By default, the camera only has the admin account which has all rights/authorities. Additional accounts can be created on this screen. Below is a screenshot of the manage users screen: Below is an explanation of the fields on the Manage Users screen: •...

  • Page 55: Import/Export

    5.2.5.4 Import/Export This screen allows the user to import or export settings from the camera. Below is a screenshot of the Import/Export screen: To import settings, click the Import button. To export settings, click the Export button. .5.5 Auto Maintain This screen allows the user to set auto maintenance settings for the camera.

  • Page 56: Upgrade

    Upgrade This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To search the PC for a firmware file, click the Browse button. To upgrade once the firmware file is selected, click Upgrade.

  • Page 57: Online Users

    To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search. .6.3 To backup the log, click the Backup button. To clear the log, click the Clear button. Online Users This screen allows the user to see which users are online.

  • Page 58: Logout

    The table on the right shows the alarm log and all of the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered. Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound for the alarm prompt.
  • Page 59 3. Real-time video color is distorted. Below are a few possible reasons why this may be occurring: • The camera is not compatible with the monitor. • The camera color or brightness settings are not correctly configured. 4. Local Recordings are not searchable. Below are a few possible reasons why this may be occurring: •...
  • Page 60 6. The timestamp is not displaying the correct time. Below are a few possible reasons why this may be occurring The time and date settings may not be configured correctly. 7. Motion detection does not work. Below are a few possible reasons why this may be occurring: •...
  • Page 61 • The camera’s local video output quality is not sufficient. 10. Network connection is not stable. Below are a few possible reasons why this may be occurring • The network is not stable. • There may be an IP address conflict. •...
  • Page 62 Main Stream (higher quality) or Sub Stream (lower quality) buttons near the top right hand side. On Amcrest Cloud, find your camera in the camera list, click the pencil icon on the far right of that row, then select a resolution from the Quality dropdown box, then click Apply.
  • Page 63 On AmcrestView.com, click the "S" icon next to the name of the camera to change the stream to "M" (main stream). 18. I mounted my camera upside down. How do I flip my camera’s video stream? The camera’s video stream can be flipped either through Desktop Access (see section 4.4) or through the Amcrest View app.
  • Page 64 180°, then change the Mirror radio button to ON. Changes should reflect in the preview window on the Configuration screen. Once you are satisfied, click Save to save your settings. Amcrest View App: Tap the Mirror/Flip Icon to open the Mirror/Flip settings. Tap the mirror icon to flip the image horizontally, and tap the flip icon to flip the image upside down.

  • Page 65: Glossary Of Terms

    PPPoE – Point to Point Protocol over Ethernet is a network protocol for encapsulating Point to Point Protocol data packets inside Ethernet frames. • PTZ – Pan Tilt Zoom is a feature that allows a camera to remotely change its position. Amcrest POE Bullet Cameras do not have PTZ functionality. •...
  • Page 66 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.

  • Page 67: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Component Toxic or Hazardous Materials or Elements Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 68 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: • Visit http://amcrest.com/contacts...
  • Page 69 International Callers: +1-713-893-8956 • Email Amcrest Customer Support support@amcrest.com © Copyright Amcrest 2017...

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