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Amcrest IP8M-2597EB-28MM User Manual

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4K 30FPS UltraHD POE IP Bullet Camera
User Manual
Version 1.0.0.
rd
Revised December 3
, 2019

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Summary of Contents for Amcrest IP8M-2597EB-28MM

  • Page 1 4K 30FPS UltraHD POE IP Bullet Camera User Manual Version 1.0.0. Revised December 3 , 2019...

  • Page 2: Table Of Contents

    Installation Guide ....................................5 Camera Access Setup ..................................6 How to Setup the Camera ................................. 7 App Setup ......................................7 Amcrest Cloud App Setup ................................. 7 Amcrest View Pro Setup ................................. 10 Desktop Access Setup ..................................12 Operation and Interface ................................. 14 Setup .......................................

  • Page 3: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware...

  • Page 4: Features And Specifications

    Be sure to use only the accessories recommended by manufacturer. Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. Features and Specifications Overview Amcrest provides an excellent digital surveillance product that can be useful to a wide variety of users.

  • Page 5: Device Overview

    Amcrest offers premium cloud storage options to enable long-term storage. Amcrest Cloud also allows the user to easily locate and view recordings for playback from any internet connected computer or smartphone (iOS/Android). • Advanced Network Protocol Support This camera is UPnP compatible, and includes functionality for use with DDNS, and other protocols to allow remote and local connection with a large variety of network hardware.

  • Page 6: Camera Access Setup

    Adjust the device to the desired position. Camera Access Setup This section will provide information on how to setup and access your camera through the following methods: • Local PC (Web User Interface (Web UI), Amcrest Surveillance Pro, etc.) • Amcrest View Pro app •...

  • Page 7: How To Setup The Camera

    If you are setting up your camera for the first time, or you are setting up your camera for mobile viewing. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.
  • Page 8 Note: Connect your mobile device to the same network that your camera is on. 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera 4.
  • Page 9 When you have finished Finish. setting the password for your camera, enter the password again in the Confirm Camera Password section. Tap Next to continue. For more information about the Amcrest Cloud app and its features, visit amcrest.com/support...

  • Page 10: Amcrest View Pro Setup

    Make sure your camera and mobile device are on the same network during setup. Download and open the Amcrest View Pro app from the App Store or Play Store. 2. Open the app and tap on the + symbol in the 3.
  • Page 11 4. Tap on PoE Camera Next, select a connection type. Since we will be setting up a basic P2P connection with the device, tap on "P2P Connection" to continue. Give the camera a name (e.g. Garage, Kitchen, Scan the QR code on the back/side/bottom of Living Room, etc.) and provide the username and the camera or manually enter the camera’s serial...

  • Page 12: Desktop Access Setup

    To access your camera from your computer you will need to first locate the camera’s IP address. To locate the camera’s IP address is it highly recommended to download our free Amcrest IP Config Tool software. The Amcrest IP Config Tool can be downloaded at the following web page: amcerest.com/downloads...
  • Page 13 Open the web browser and enter this IP address into browser. Press enter to access the web user interface. In the web user interface, enter the login credentials for your device. If this is the first time accessing the device, the username and password will both be admin.

  • Page 14: Operation And Interface

    By default, the interface opens on the Live tab. The live view tab allows the user to see a live video feed from the camera. The live view tab has five main sections: Section 1: These options allow the user quick access to the live view screen and Amcrest Cloud web site.

  • Page 15: Setup

    Section 5: This section allows the user to manually take a snapshot of the live view screen. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 16 Configuration This menu allows the user to configure image profiles for normal, day, and night usage. Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item: Picture •...
  • Page 17 • Gamma: This slider is used to adjust the gamma of the video. The larger the number, the brighter the video is. The default value is 50 and the recommended value ranges from 40 to 60. • Mirror: This radio button allows the user to turn the mirroring feature on or off. Turning mirroring on will mirror the picture.
  • Page 18 To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. BLC Mode This menu allows the user to select Back Light Compensation. The values are Off, BLC (Auto), WDR, and HLC. This feature should only be used in black lit environments.

  • Page 19: Day & Night

    To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. Day & Night Day & Night profiles are used to determine when black and white mode is turned on in a dark environment. Below is a screenshot of this menu: •...
  • Page 20 • Mode: This dropdown box allows the user to select different Day & Night balance modes. The 3 options are Auto, Color, and B&W. • Auto - Uses D&N Sensitivity setting to change between color mode and infrared and black and white mode. •...

  • Page 21: Profile Management

    To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button. Profile Management Below is a screenshot that shows the Profile Management tab in the Configuration menu item: Below is an explanation for each of the fields on the Profile Management tab in the Configuration menu item: Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on.
  • Page 22 Below is an explanation for each of the fields on the Video tab in the Video menu item: • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. •...
  • Page 23 Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: General: Snapshots are taken as scheduled. ▪...

  • Page 24: Network

    The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.
  • Page 25 Below is an explanation of the fields on the TCP/IP settings tab: • Host Name: This text field allows the user to change the host device name for the camera. This field supports a maximum of 15 characters. • Ethernet Card: This dropdown box allows the user to select which internet access device to use. If the device is connected to a wired connection and a wireless one at the same time, then this box will have options to pick either of the connections.
  • Page 26 QR code scanning feature cannot be used. • QR Code: This image is a Quick Response (QR) code. By scanning this image using the Amcrest View app, this camera can establish a connection with the app.
  • Page 27 Below is an explanation of the fields on the Connection settings tab: Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20. TCP Port: This field designates the Transmission Control Protocol (TCP) port number.
  • Page 28 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 29 Below is an explanation of fields on the IP Filter settings screen: • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list. Note: When accessing the camera externally, please add the MAC address of the router on the PC end.
  • Page 30 • Password: This field allows the user to enter the password associated with the SMTP username. • Sender: This field allows the user to enter the sender email address. This email address will be the one that sends out all emails pertaining to the alerts and alarm emails sent by the camera. •...

  • Page 31: Https

    • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed. Successful: This means that UPnP mapping has succeeded. •...

  • Page 32: Event

    For more information on how to setup HTTPS in the web user interface visit https://www.youtube.com/watch?v=gkjlaf-Iuso Event This menu section allows the user to change different settings for triggering events. Video Detection The video detection menu has two tabs: Motion Detect and Video Tamper. Motion Detect This tab allows the user to modify motion detection settings.
  • Page 33 Click and drag to set motion detection for certain days of the week. Also, periods of motion detection can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.
  • Page 34 When the setup button is clicked, a live stream of the video is shown. The user can then set up to 4 regions, each with their own region name, sensitivity (1-100), and threshold (1-100). Each region has a specific color, and the region selector tool is displayed when the mouse is moved to the top of the screen.

  • Page 35: Video Tampering

    Video Tampering This tab allows the user to modify video tamper settings. Below is a screenshot of the Video Tamper tab: Below is an explanation of the fields on the Video Tamper tab: • Enable: This checkbox enables a video tamper alarm for the camera. •...

  • Page 36: Abnormality

    o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set.

  • Page 37: Security Exception

    • Record: This checkbox allows the user to enable the camera to record video when a network abnormality is detected. • Record Delay: This field specifies in seconds how long the delay between alarm activation and recording should be. • Relay Out: This checkbox allows the user to enable the camera to trigger an alarm when a network abnormality is detected.

  • Page 38: Storage

    Below is an explanation of the fields on the Security Exception tab: • Enable: This checkbox enables the security exception alarm to be triggered if a hostile attack is detected. • Send Email: If email settings are setup in the camera a notification will be emailed of the abnormality detected. To reset to default settings, click the Reset Defaults button.

  • Page 39: Snapshot Schedule

    Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.

  • Page 40: Holiday Schedule

    Motion: Motion Detection means that the camera only takes snapshots when the motion detection alarm is activated. Motion recording is represented by the color yellow. Alarm: Alarm means that the camera only takes snapshots when an alarm is activated. Alarm recording is represented by the color red.

  • Page 41: Destination

    Destination This menu controls where recorded media is stored. There are 2 tabs in this menu: FTP and NAS. Path This tab is where the user can designate a path for recorded video and snapshots to reside in. Below is a screenshot of the Path tab: Below is an explanation of the fields on the Path settings tab: •...

  • Page 42: Record Control

    Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...

  • Page 43: Cloud Storage

    Save button. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts. For more information on Amcrest Cloud visit: amcrestcloud.com...

  • Page 44: Date And Time

    Below is an explanation of the fields on the General settings tab: • Device Name: This field allows the user to change the device’s name. • Language: This dropdown box allows the user to change the language used in the camera. •...

  • Page 45: Manage Users

    Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...

  • Page 46: Default Settings

    User Name: This column shows the usernames of the different accounts on the camera. • Group Name: This column shows the group of the different accounts on the camera. • Description: This column shows a description of the account. • Modify: This column allows the user to modify the user account.

  • Page 47: Auto Maintain

    Auto Maintain This screen allows the user to set auto maintenance settings for the camera. Below is a screenshot of the Auto Maintain screen: Below is an explanation of the fields on the Auto Maintain screen: • Auto Reboot: This checkbox allows the user to enable the auto reboot function. The dropdown box and field to the right of this checkbox allow the user to specify what date and time of the week the camera will auto reboot.

  • Page 48: Information

    To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file. • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded.

  • Page 49: Log

    On this screen, software version, web interface version, and ONVIF version are displayed. Also, the S/N (Token ID) is displayed here. This screen is where the camera’s activity log is kept. Below is a screenshot of the Log screen: To view logs for a specific time period, modify the start time and end time fields, choose the type of event (system, setting, data, event, record, manage users, clear log), and click search.

  • Page 50: Alarm

    Click Refresh to refresh this table. Alarm This screen is where the alarm log is kept. Below is a screenshot of the alarm screen: The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log.

  • Page 51: Remote Web Access Setup

    Click the Connections menu item on the left-hand menu and ensure that the HTTP port has changed. Click the DDNS menu item on the left-hand menu, pick Amcrest DDNS from the drop down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.

  • Page 52: Port Forwarding Remote Web Access Setup

    Port Forwarding Remote Web Access Setup Port Forwarding is an alternative method to setting up remote access for Amcrest cameras. This method should only be used if the UPnP/DDNS Remote Access method did not work. Below is a step-by-step walkthrough that details how to setup the camera for Remote Web Access using Port Forwarding: Login to your camera, open the main menu then go to Setup ->...

  • Page 53: Amcrest Cloud Desktop Setup

    View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.

  • Page 54: Faqs/Troubleshooting

    FAQs/Troubleshooting 1. The camera does not boot up properly. Below are a few possible reasons why this may be occurring: • The power input is not correct voltage. • The power cable connection is not secured correctly. • The firmware was upgraded incorrectly. 2.

  • Page 55: Glossary Of Terms

    Below are a few possible reasons why this may be occurring: • The network speed is not enough to transfer video data via web access. • The client PC may have limited resources. • Multicast mode may be causing this issue. •...
  • Page 56 • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage. The lower the sensitivity, the more movement is required to trigger an alarm.

  • Page 57: Fcc Statement

    FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

  • Page 58: Appendix A: Toxic Or Hazardous Materials Or Elements

    Appendix A: Toxic or Hazardous Materials or Elements Toxic or Hazardous Materials or Elements Component Name Cr VI PBDE Sheet ○ ○ ○ ○ ○ ○ Metal(Case) Plastic Parts ○ ○ ○ ○ ○ ○ （Panel） Circuit Board ○ ○ ○...
  • Page 59 All the designs and software here are subject to change without prior written notice. • All trademarks and registered trademarks mentioned are the properties of their respective owners. To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts...