Amcrest IP8M-2496EW User Manual
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Amcrest IP8M-2496EW User Manual

8mp ultrahd outdoor poe bullet camera
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IP8M-2496EB/ IP8M-2496EW
8MP UltraHD Outdoor POE Bullet Camera
User Manual
Version 1.0.4
th
Revised April 18
, 2019

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Summary of Contents for Amcrest IP8M-2496EW

  • Page 1 IP8M-2496EB/ IP8M-2496EW 8MP UltraHD Outdoor POE Bullet Camera User Manual Version 1.0.4 Revised April 18 , 2019...

  • Page 2: Table Of Contents

    4.2 How to Setup the Camera ........................... 8 4.3 App Setup ..............................9 4.4 Desktop Access Setup ..........................14 4.5 Amcrest Cloud Desktop Setup ........................15 4.6 Web Access Setup (AmcrestView.com) ..................... 16 5 Operation and Interface ........................... 16 5.1. Live ................................18 5.2 Playback ..............................

  • Page 3: Welcome

    Email Amcrest Customer Support support@amcrest.com Important Security Warning To keep your Amcrest camera secure and prevent unauthorized access, please make sure to follow the steps below: • Always make sure that your camera has the latest firmware as listed www.amcrest.com/firmware •...

  • Page 4: Features And Specifications

    Before installation, please open the package and check to ensure that all the components are present. Contact the retailer that you purchased from, or Amcrest directly if anything is broken or missing in the package. 1 Features and Specifications 1.1 Overview Amcrest POE Bullet Cameras are an excellent digital surveillance product that can be useful to a wide variety of users.

  • Page 5: Features

    • Cloud Storage Functionality Our POE cameras can record video streams to the Amcrest Cloud service in order to enable longterm storage for recordings. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 6: Connection & Installation

    3 Connection & Installation This section provides information about the connection and installation of Amcrest POE Bullet Cameras. 3.1 Installation Guide Follow the steps and use the diagram in this section to install the POE cameras. Note: Prior to installation ensure that the installation environment can support at least 3 times the...
  • Page 7 1. Stick the installation sticker on the designated surface where the device will be installed (wall or ceiling). 2. Drill 3 holes through the holes on the installation sticker. 3. Open the accessories bag and take out the expansion bolt and insert it into the holes. 4.

  • Page 8: Camera Access Setup

    4.3. Using the Amcrest Cloud app or Amcrest View app on your smartphone or tablet, you can view your camera live from anywhere, and access features such as taking snapshots, creating recordings, and more.

  • Page 9: App Setup

    Amcrest cloud app as well as the Amcrest View Pro app. 4.3.1. Amcrest Cloud App Setup Amcrest Cloud allows you to access your device from anywhere in the world. Please note, you will need an Amcrest Cloud account to proceed with Amcrest Cloud app setup. You can register for a cloud account in the Amcrest Cloud app or from the Amcrest Cloud website at amcrestcloud.com...
  • Page 10 2. Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration. 3. Tap on Add Camera 4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue.
  • Page 11 Make sure your camera is plugged into a power source and your Ethernet cable is connected from the camera to your router. • Make sure your camera and mobile device are on the same network during setup. 1. Download and open the Amcrest View Pro app from the App Store or Play Store.
  • Page 12 2. Open the app and tap on the + symbol in the middle 3. Tap on Add Device to add a new device to your app. of the screen to begin adding your PoE device. 4. Tap on PoE Camera Next, select a connection type.
  • Page 13 Enter a password between 8 and 32 characters and Amcrest View Pro app. For more information about Amcrest View Pro and its functionalities visit confirm the password. Press OK to continue. amcrest.com/support For more information about Amcrest View Pro and its functionalities visit amcrest.com/support...

  • Page 14: Desktop Access Setup

    To access your camera from your computer you will need to first locate the camera’s IP address. To locate the camera’s IP address is it highly recommended to download our free Amcrest IP Config Tool software. The Amcrest IP Config Tool can be downloaded at the following web page: amcerest.com/downloads...

  • Page 15: Amcrest Cloud Desktop Setup

    Click OK when and allow the stream to load. 4.5 Amcrest Cloud Desktop Setup Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded video streams to enable long- term storage. Amcrest Cloud also allows the user to easily find and download recorded video for playback from any internet connected PC or Mac computer.

  • Page 16: Web Access Setup (Amcrestview.com)

    4. View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere.
  • Page 17 Allow to ensure the plugin can run successfully. The camera is now successfully set up for live viewing! For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212- 7538. Step by step video tutorials available at http://www.amcrest.com/videos...

  • Page 18: Live

    5.1. Live This section of the manual details the camera’s interface, as well as all the operations the camera can perform. The live view tab allows the user to see a live video feed from the camera. The live view tab has four main sections: Section 1: This bar allows the user to select which stream type and which protocol they want to choose.

  • Page 19: Playback

    Manual Record Click this button to manually record video. The video is saved at the path specified in Setup -> Camera -> Video -> Path. Section 3: This bar allows the user to change video settings for the live playback screen. See the below table for an explanation of the video settings: Button Function Name...

  • Page 20: Cloud Storage

    This allows the user to select files for download. Select the files by clicking the checkbox next to each file, and then click to download the files to the PC. 5.3. Cloud Storage The Cloud Storage tab allows the user quick access to the Amcrest Cloud website.

  • Page 21: Setup

    5.4 Setup The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab: There are 3 main sections to note in the Setup tab: 1. Menu Bar: The menu bar is composed of menu sections, which when clicked display any menu items that fall under their category.

  • Page 22: Camera

    5.4.1. Camera This menu section allows the user to change different camera settings for video, audio, and to manage image profiles. 5.4.1.1 Configuration This menu allows the user to configure image profiles for normal, day, and night usage. Below is a screenshot that shows the Configuration tab in the Configuration menu item: Below is an explanation for each of the fields on the Configuration tab in the Configuration menu item:...
  • Page 23 balance is not accurate. Please note the video may not be clear if the value is too low. The recommended value ranges from 40 to 60. • Sharpness: This slider is used to adjust the sharpness of the video. The value ranges from 0 to 100. The larger the value is, the clearer the edges are and vice versa.
  • Page 24 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Anti-Flicker: These radio buttons allow the user to select what type of anti-flicker technology should be used for the video feed. The three options are 50 Hz, 60 Hz, and Outdoor. The desired option should offset any flickering effect caused by the electrical current used in the specific area.
  • Page 25 • HLC: Highlight compensation is a feature that came out of necessity due to overexposure from strong light sources like headlights or spotlights. To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
  • Page 26 • Color - always represents picture in color, does not use IR or black and white mode. Performs poorly in dimly lit areas unless you are using the Starlight series cameras. • Auto - Uses D&N Sensitivity setting to change between color mode and infrared and black and white mode.
  • Page 27 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. SmartIR can also be set to automatically set the camera’s IR lights to on and off positions based on Day &...
  • Page 28 • Profile: This dropdown box allows the user to select which profile to modify. The 3 options are Day, Night, and Normal. • Mode: This dropdown box allows the user to select whether to turn the indication light on or off. To reset to default settings, click the Reset Defaults button.
  • Page 29 Below is an explanation for each of the fields on the Video tab in the Video menu item: • Encode Mode: This dropdown box allows the user to select a compression protocol. The system supports H.264 and MJPEG video compression protocols. •...
  • Page 30 Below is an explanation for each of the fields on the Snapshot tab in the Video menu item: • Snapshot Type: This dropdown box allows the user to select a snapshot mode. There are two snapshot modes: ▪ General: Snapshots are taken as scheduled. ▪...
  • Page 31 The menu on the left allows the user to select which overlay to modify. Privacy Masking, Channel Title, Time, and Text Overlay can all be modified in this menu. For Privacy Masking, the radio button enables or disables the feature. To set a privacy mask, click one of the boxes in the live view window, and position or resize it as needed.

  • Page 32: Network

    • The Video Clips field allows the user to select where to save video clips to. Click the Browse button to select a different destination folder. To reset to default settings, click the Reset Defaults button. To save the settings, click the Save button.
  • Page 33 The P2P settings screen is where users can use a QR code to connect their smartphone or tablet to the camera. This feature needs to be enabled for use with the Amcrest View app, Amcrest Cloud, or AmcrestView.com. Below is a screenshot of the P2P settings tab:...
  • Page 34 Below is an explanation of the fields on the P2P settings tab: Enable: This checkbox allows the user to enable the P2P feature for the camera. This feature must be enabled for the camera to connect to a smartphone or tablet via the Amcrest View app. It is enabled by default.
  • Page 35 Below is an explanation of the fields on the Connection settings tab: • Max Connections: This field allows the user to specify the maximum number of users that can be connected to the camera at the same time. The maximum number of users the camera can support at one time is 20.
  • Page 36 For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
  • Page 37 Below is an explanation of fields on the IP Filter settings screen: • Trusted Sites: This checkbox allows the user to enable the IP Filter feature for trusted sites. • Add IP/MAC: This button opens a popup that allows the user to add IP or MAC addresses to the trusted site list.
  • Page 38 • Login Anonymously: This checkbox allows the user to anonymously login to the server. • Username: This field allows the user to enter the SMTP username. • Password: This field allows the user to enter the password associated with the SMTP username. •...
  • Page 39 • Enable: This checkbox allows the user to enable the UPnP function. • Router State: This field shows the UPnP status and has two options: Unknown: This means that UPnP mapping has failed. Successful: This means that UPnP mapping has succeeded. •...
  • Page 40 Note: This feature may not be available on all model cameras. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.8. Multicast Multicast is a feature that enables the camera to broadcast its live view to multiple computers on the same network.
  • Page 41 • Command: This field allows the user to enter in a priority value for command packets. The range is between 063. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.2.10.
  • Page 42 Below is an explanation of the fields on the Motion Detect tab: Enable: This checkbox enables motion detection for the camera. Schedule: Clicking this button opens a weekly schedule that can be used to set times. Click and drag to set motion detection for certain days of the week.
  • Page 43 For example, if the anti-dither time is set to 10 seconds, each alarm may last 10 seconds if the local alarm is activated. During the process, if the system detects another local alarm signal at the fifth second, the buzzer, tour, snapshot, record channel functions will begin another 10 seconds while the screen prompt, alarm upload, email will not be activated again.
  • Page 44 • Snapshot: This checkbox allows the user to enable the camera to take a snapshot when a motion detection alarm is triggered. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button. 5.4.3.1.2 Video Tampering This tab allows the user to modify video tamper settings.
  • Page 45 o Click and drag to set video tampering for certain days of the week. Also, periods of video tampering can be set for each day and enabled using the period settings on the bottom half of the screen. There are a total of 6 periods that can be set. •...
  • Page 46 • Send Email: This checkbox allows the user to enable the camera to send an email when an SD Card abnormality is detected. To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button.

  • Page 47: Storage

    Below is an explanation of the fields on the Illegal Access settings tab: • Enable: This checkbox enables the Illegal Access abnormality trigger for the camera. • Login Failure: This field allows the user to specify how many failed login attempts must be attempted to trigger an Illegal Access abnormality event.
  • Page 48 Below is an explanation of the fields on the Record Schedule settings tab: Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 3 types of recordings: General: General recording means that the camera captures all footage for the specified time period. General recording is represented by the color green.
  • Page 49 Below is an explanation of the fields on the Snapshot Schedule settings tab: • Record Type: These checkboxes allow the user to select which snapshot type they want to configure on the schedule. There are 3 types of snapshots: General: General means that the camera will take snapshots during the specified time period. General recording is represented by the color green.
  • Page 50 Below is an explanation of the fields on the Holiday Schedule settings tab: • Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings: Record: This checkbox is referring to video recording.
  • Page 51 Event Type: This column designates storage options available to the camera. The options are SD Card, FTP, and NAS. Record Type: These columns designate which recording type should be recorded to which event type. Check the box at the intersection of the record type and event type to designate where that recording should be sent to.
  • Page 52 Below is an explanation of the fields on the FTP settings tab: • Enable: This checkbox allows the user to enable FTP uploading for the camera’s recorded media. • Server Address: This field allows the user to designate a DDNS address for the FTP server. •...
  • Page 53 To save the settings, click the Save button. 5.4.4.4. Cloud Storage This menu redirects the user to the Amcrest Cloud web site. At this website (amcrestcloud.com) users can register for new accounts as well as view or modify existing accounts.
  • Page 54 5.4.5.1 General This menu controls where general settings are configured. There are 2 tabs in this menu: General and Date & Time. 5.4.5.1.1 General This tab is where the user can configure some basic camera settings. Below is a screenshot of the General tab: Below is an explanation of the fields on the General settings tab: •...
  • Page 55 Below is an explanation of the fields on the Date & Time settings tab: • Date Format: This dropdown box allows the user to change the date format used in the camera. • Time Format: This dropdown box allows the user to change the time format used in the camera. •...
  • Page 56 • Anonymous Login: This checkbox allows the user to enable the anonymous login feature. This allows all user account names to remain hidden on this screen. • User Name: This tab shows the usernames available on the camera. • Group: This tab shows the user groups available on the camera. •...
  • Page 57 This menu allows the user to upgrade the camera’s firmware. Below is a screenshot of the Upgrade screen: To upgrade the firmware for your camera, follow the steps provided below: • Go to amcrest.com/firmware-subscribe • Search for the model number of your camera and download the latest firmware file.

  • Page 58: Information

    • Return to the web user interface for your camera and press the Browse button to locate and import the firmware file you just downloaded. • Once the firmware file has been imported, click Upgrade. • The device will reset, return to the web user interface. The upgrade is now complete. Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera.

  • Page 59: Alarm

    5.4.6.2.1. Remote Log This tab allows the user to enable and access remote logs within the camera. Below is a screenshot of this menu: To use this menu, check the enable check box to enable remote log functionality. Enter the IP address, port number and device number of the device you would like to pull remote logs from.

  • Page 60: Faqs/Troubleshooting

    The table on the right shows the alarm log and all the alarm instances that have occurred. The checkboxes allow the user to narrow down which alarms they want to see in the alarm log. Clicking the checkbox next to Prompt will cause the system to pop up a dialog box anytime an alarm is triggered.
  • Page 61 Log into your camera’s web user interface via a laptop or PC. • • Navigate to Setup>>System>>General • Click on the Date & Time tab. • Click on PC Sync to sync the date and time. • Click Save to save and apply the new date and time settings. 5.

  • Page 62: Glossary Of Terms

    • The alarm input signal is not correctly configured. • There are two loops connected to one alarm device. 11. Downloaded files cannot be played back. Below are a few possible reasons why this may be occurring: • The media player software on the PC may not be able to read the file format. •...

  • Page 63: Fcc Statement

    • S/N – S/N stands for serial number. The S/N is unique to each camera and can be used to connect to different Amcrest apps and services to provide different methods of access to the camera. • Sensitivity – Sensitivity is the amount of change required to increase the motion detected by a percentage.

  • Page 64: Ic Warning Statement

    interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: -- Reorient or relocate the receiving antenna.
  • Page 65 To contact Amcrest support, please do one of the following: Visit http://amcrest.com/contacts and use the email form Call Amcrest Support using one of the following numbers Toll Free US: (888) 212-7538 International Callers (Outside of US): +1-713-893-8956 USA: 713-893-8956 Canada: 437-888-0177...

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