Placing A Caller On Temporary Hold; Creating A Three-Way Conference Call; Ending The Conference Call; Transferring A Call - Polycom VVX Series Quick Reference Manual

Placing a caller on temporary hold

During a call there may be times when you would like to put the caller temporarily on hold so that you can attend
to another task.
To put the caller on hold during a call,
•
From Lines or Calls view, press [Hold]. If you're in Calls view, be sure to highlight the call first.
To un-hold the call and resume the conversation, do one of the following:
•
From Lines view, press [Resume]. If there's more than one held call on the line, the last call that you
held will be resumed. If you have multiple lines and you press [Resume], the last call that you held—
on either line—will be resumed, or,
•
From Calls view, use the up and down arrow keys to highlight the call, and press [Resume].

Creating a three-way conference call

To create a three-way conference call, proceed as follows,
1. Call the first party.
The first party answers the call.
2. Inform the first party that you are going to conference in a second party.
3. From Lines or Calls view, press [More], and then [Confrnc].
The active call is held. The first party is placed on temporary hold while you call the second party.
4. Place a call to the second party.
The second party answers the call.
5. When the second person answers, press [More] and then [Confrnc] to join everyone in a conference.
Note:
When a conference call has been established, pressing the [Split] soft key will split the conference into two
calls placed on hold.
Placing the call on hold on the conference originator's phone will place the entire conference on hold.
A conference may be created at any time between an active call and a call on hold (on the same or another
line) by pressing the [Join] soft key.

Ending the conference call

From Lines or Calls view, press [End Call].
Note:
Ending the call on the conference originator's phone will allow the other parties to continue the conference.

Transferring a call

To transfer a call, proceed as follows.
1. From Lines or Calls view, press [Transfer].
The active call is held.
2. From the Dialer, place a call to the person you want to transfer the call to.
3. When you hear the ring-back sound, press [Transfer] to complete the transfer. Or, if you
want to talk with the person before the transfer completes, then connect and talk with the
person, before pressing [Transfer].
Note:
To cancel the transfer before the call connects, press [Cancel].

Performing a blind transfer

To perform a blind transfer, proceed as follows.
1. From Lines or Calls view, press [Transfer].
The active call is held.
2. From the Dialer, press [Blind], then place a call to the person you want to transfer the call to.
Note:
If you don't see [Blind], press [More], and then [Blind].
The call automatically transfers to the person you specified.
Note:
The transfer may be cancelled during establishment (for example, if the second party does not answer) by
pressing the [Cancel] soft key. The original call is then resumed.