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14.2 FAQ
◆ IE cannot load and install plug-ins.
1.
Possible cause IE security level is set too high.
Solution Set IE security level to the minimum level.
◆ After updating, user cannot visit IP Camera through IE.
Solution Clear IE cache. Specific steps: Open IE Tools, open Internet option, click "delete file" button in the
1.
option (temporary Internet files), click "delete all offline contents", and click OK. Log in IP Camera again.
nd
2
◆ Why cannot visit IP Camera through IE?
1.
Possible cause 1 Network fault
Solution Connect PC to internet and test if network access is normal. Check if there are any cable problems or
network problems caused by PC virus until PC can ping each other.
2.
Possible cause 2 IP address is occupied by other devices.
Solution Disconnect IP camera and network and connect IPC and PC and set device IP address.
3.
Possible cause 3 IP address is located in different subnet.
Solution Check setting of IP address, subnet mask address, and gateway.
4.
Possible cause 4 The physical address of the network conflicts with IP camera.
Solution Change physical address of IP camera.
5.
Possible cause 5 Web port is changed.
Solution Contact network management to obtain the corresponding port information.
◆ PC client cannot be connected to the frontend video
1.
Solution Check if IP camera video can be normally viewed in IE, if the device can be searched by PC client
software, and if the device parameters on PC client are set correctly.
◆ Mobile client cannot be connected to the frontend video
1.
Possible cause 1 Mobile stream is not enabled.
Solution Enable mobile stream.
2.
Possible cause2 Mobile port number is not input correctly.
Solution The port number of our mobile client software is 9988 and that of the third-party client is 8800.
3.
Possible cause3 Device video streams connections exceed the maximum limitation.
Solution Reduce the connections of device video streams.
DS1099-024B
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